QrX - General
General questions about QrX
By Hayko1 author235 articles
- What is QrX?QrX is a European payment platform for Payment On Delivery. We help merchants collect secure digital payments at the moment an order is delivered, without cash handling and without a…
- How Payment On Delivery WorksQrX Payment On Delivery (PoD) replaces traditional cash at the door with a fast, secure digital payment flow. Here's exactly how it works, step by step.
- What QrX Does and Does Not DoQrX provides payment technology for Payment On Delivery. This article explains the difference between QrX, the merchant, and the delivery carrier so consumers and merchants know where to go for…
- Supported Payment MethodsQrX supports common European digital payment methods through our payment provider integrations. The exact methods shown to a consumer can depend on the merchant, country, currency, payment provider, and risk…
- Security and Data ProtectionQrX is built with enterprise-grade security at every layer. We take the protection of your data and payments seriously — here's how we keep everything safe.
- Integrations and APIQrX supports merchants and platforms that want to automate Payment On Delivery through API and webhook integrations. Integrations can create payment-enabled orders, receive status changes, and connect QrX payment confirmation…
- UPS Payment on Delivery with QrXQrX is the only UPS Payment On Delivery partner in Europe. This means eligible merchants can use QrX to collect a secure digital payment when a UPS delivery reaches the…
- For Merchants: Getting Started with QrXQrX helps merchants offer secure Payment On Delivery without cash handling. This article explains the usual setup path for merchants using PortalX, API integrations, or carrier-connected workflows.
- For Consumers: How to Pay with QrXIf a merchant uses QrX, you may receive a payment link or scan a QR code to pay for your order when it is delivered. QrX provides the payment service…
- Pricing and FeesQrX is designed to be transparent and fair. Here's how our pricing works.
- Countries, Languages and CurrenciesQrX is built for European Payment On Delivery workflows. Availability can depend on the merchant, country, payment provider, carrier connection, currency, and local payment method support.
- Frequently Asked QuestionsWhat is QrX? QrX is a European payment platform for Payment On Delivery. We help merchants collect secure digital payments when an order is delivered.
- Privacy PolicyLast updated: March 25, 2026
- Terms and ConditionsLast updated: April 21, 2026
- Cookie PolicyHow QrX uses cookies and similar technologies, the types of cookies, third-party services, and how to manage your preferences.
- About QrXQrX is building the modern Payment On Delivery layer for European merchants.
- Consumer Rights and Merchant ResponsibilitiesWhen you pay through QrX, your consumer rights are not removed or reduced. The important point is that your rights about the goods are normally exercised with the merchant that…
- Refunds, Cancellations and ChargebacksRefund and cancellation decisions normally belong to the merchant because the merchant sold the goods. QrX can help with the payment-side status when a refund is started through QrX or…
- Delivery, Tracking and Missing PackagesQrX may show tracking information when a merchant or carrier supplies it to QrX. Tracking data helps connect a payment to a delivery reference, but QrX does not operate the…
- Payment Problems: Failed, Duplicate or Wrong AmountQrX can help with payment problems connected to a QrX transaction. The fastest way to get help is to provide the order reference, merchant name, amount, payment date, and the…
- PIN Codes, Payment Links and VerificationSome QrX orders use payment links, QR codes, PIN codes, WhatsApp, email, or SMS verification to make sure the right person receives the payment information.
- For Merchants: Payment Status, Tracking and OrdersPortalX gives merchant teams a central view of Payment On Delivery transactions, customer contacts, payment status, and tracking references.
- For Merchants: Refunds, Settlements and ReconciliationQrX helps merchants understand payment-side status, but settlement and refund timing can also depend on the payment provider connected to the merchant account.
- AI-First Support and Human HandoffQrX uses Intercom Fin to answer common questions quickly. Fin can use Help Center articles and approved QrX support actions to answer payment, order, tracking, PIN, and merchant workflow questions.
- API and Webhook TroubleshootingQrX API and webhook support works best when requests include clear identifiers and sanitized technical details.
- Privacy and Data RequestsQrX processes personal data to provide payment, support, security, reporting, and compliance services. Data can include contact details, order references, payment status, merchant context, and support conversation information.
- What to Provide When Contacting SupportClear information helps QrX answer faster. Do not send passwords, full card numbers, one-time bank codes, API keys, or secret tokens.
- Branded Track & Trace for MerchantsHow merchants design branded consumer tracking pages, enable delivery-milestone notifications by email or SMS, and view tracking statistics.
- Tracking Your Order and Delivery NotificationsHow consumers open their QrX tracking page, receive delivery updates by email or SMS, and unsubscribe from notifications.
- SMS and WhatsApp Notifications: Settings and CostsWhich SMS and WhatsApp messages QrX sends, how merchants enable Track & Trace SMS, what it costs, and how the monthly cap works.
- Message Templates and Sending from Your Own AccountsHow merchants customize message templates and connect their own SendGrid, SMTP, or Bird accounts to send consumer messages from their own domain.
- Managing Transactions in PortalXThe live transaction list for merchants: search, filters, work tags, bulk actions, exports, and transaction details.
- Shipping Providers, Labels and Delivery OptionsCreating carrier labels from QrX, UPS Payment On Delivery label sets, delivery options like Signature Required, live tracking, and test mode.
- The QrX App for ConsumersWhat the optional QrX consumer app does, how to get it, and why it is never required to pay at the door.
- Returns: Requesting a Return via QrXHow consumers submit a return request through a QrX-powered returns page and how merchants configure the returns experience. Return decisions belong to the merchant.
- Billing, Plans and InvoicesHow QrX bills merchants: plans, consolidated invoices, invoice PDFs with pay link, QR code and IBAN, and how to reconcile invoice orders.
- Team Members, Roles and Partner AccessInviting team members with granular roles, granting scoped partner access to channels, and using the activity log.
- The Get Started Guide in PortalX
- Creating a Transaction or Shipment in PortalX
- Addresses and Shipping Rules
- Printing Labels with PrintNode and the ZPL Label Designer
- Message Centre: Order Conversations with Your Team, Partners and QrX
- Returns for Merchants: Setup and Handling
- Connecting Your Payment Provider (Stripe, Mollie, MultiSafePay)
- Signing In, PIN Lock and Account Security
- Activity Log, Notifications and Help in PortalX
- Webhooks and API Keys in PortalX
- Your Payment Confirmation, Receipt and Rating
- QrX for Carriers and Parcel Locker Networks
- Developer Quickstart: QrX Public API and Webhooks
- QrX for Shopify
- Partners and How to Partner With QrX
- Security and Compliance FAQ
- Company Facts: QrX B.V.
- QrX Connect: Connecting Your Platform With OAuth
- QrX Products Overview: Payment on Delivery, Shipping, Returns, Message Centre and Warehouse
- How to Contact QrX
- Turn On an Authenticator App for Your PortalX Sign-In
- Use Backup Codes to Sign In to PortalX
- Sign In to PortalX With a Passkey
- Lost My Phone or Backup Codes: How to Get Back Into PortalX
- Set Up Your Support Email Address (Forwarding, Google Workspace, Microsoft 365)
- Send Replies from Your Own Domain Without Landing in Spam (DNS, SPF, DKIM, DMARC)
- Message Centre for Consumer Support: Bulk Notify, SMS, Translation and Satisfaction Ratings
- My Support Email Does Not Arrive in the Message Centre: What to Check
- Message Centre: Notes, Private Side Chats, Forwarding and Merging Conversations
- Message Centre: Conversation Statuses, Types, Priority and Tags
- Plan Limits and Usage: What Happens When You Reach a Limit
- Setting Up a Zebra Label Printer on a Mac (ZD421 and Similar)How to use a Zebra ZD421 or other Zebra label printer on a Mac with Apple Silicon: the built-in macOS driver, the 4 x 6 label size, and connecting it…
- Connect QrX to Your AI Assistant (MCP)
- What the QrX AI Connector Can and Cannot Do
- Disconnect (Revoke) a Connected AI App
- Turn On Stock in 2 Minutes
- Warehouses, Locations and Labels
- Stock, Reservations and Backorders
- Receiving, Put-Away and Write-Offs
- Returns in the Warehouse
- Transfers Between Warehouses
- Cycle Counting and Stocktakes
- Batches and Expiry Dates
- Warehouse Stock in QrX
- Pack Station and Pick Lists
- Fulfilment Partners and Switching Partners
- Low Stock Alerts
- Stock Attention Alerts
- Stock Analysis Report
- Stock and Warehouse Webhooks
- Stock and Warehouse API
- Restrict an API Key (API Access)
- Export Warehouse Lists to CSV or Excel
- Suppliers and Purchase Orders
- Warehouse Details, Opening Hours and Staff Skills
- Zones, Bin Capacity and Storage Rules
- Reason Codes, Units of Measure and Lot Holds
- 3PL Billing for Fulfilment Partners
- Customs Data and Dangerous Goods Checks on Shipments
- Automatic Pick Lists
- Fulfilment Partner Permissions (Extra Permissions per Partner)
- Transactions: how this screen works
- Clients: how this screen works
- QrX CRM: what it is, how to get access, plans and limits
- Manage people and companies in the QrX CRM
- The person page in the QrX CRM
- The company page in the QrX CRM
- Import people and companies, and merge duplicates in the QrX CRM
- Send messages from the QrX CRM: email, sales mailbox and bulk outreach
- CRM tasks and segments
- Connect CloudTalk to the QrX CRM and call from the CRM
- CRM deals and pipelines: track sales on a board, in a table and on the deal page
- CRM automations: rules, templates, tests and the run log
- CRM lead scoring: rules, score badge and "Why this score"
- CRM dashboard and reports: key numbers, saved views and CSV export
- CRM settings: lifecycle stages, tags, custom fields and CRM access
- CRM Public API: People, Companies, Deals, Tasks and Activities
- QrX App CRM: Find a Person or Company and Act on It
- QrX App CRM: Deals, Push Alerts and Today
- QrX App CRM: Capture Leads, Check In and Work Offline
- Use the QrX AI Connector with Your CRM
- Use the QrX AI Connector for Conversations, Returns, Orders and Products
- Message Centre: Formatted Replies, Live Preview and Formatted Emails
- Testing your CloudTalk connection
- Free Guide: The Complete Guide to Warehouse Management in 2026
- Shipping defaults and packing slips per merchant channel
- Pack singles fast: dashboard and single product mode
- Pack badge, Portal PIN and station lock
- Partner return proposals, return approvals and partner invoices
- Working with a fulfilment partner next to your own warehouse
- Warehouse productivity, package stock and shipping rule actions
- Put wall, storage billing gaps and a managed client's WMS charges
- Outbound shipments, partner transfers and value-added work
- Inbound tracking, 3PL invoice export and KPI dashboards
- Stock control with a fulfilment partner
- Managing a client's channels and users in your fulfilment account
- Badge designs: use the QrX badge design and print team badges
- Serial Numbers and Lot Recall
- Stock detail at a fulfilment partner
- Clients: link, invite, and staff access
- Live Team Board on the Warehouse Dashboard
- Containers: Counting Them and Replenishing From Them
- Shipping Data and Dangerous Goods
- Team Tasks, Comments and Mentions in the Warehouse
- Reasons, Photos and Stock Corrections in the QrX App
- Pack and Print on the Phone
- Warehouse Work in the QrX App
- Shopify Stock Sync
- Pick List Tools: Assigning, Zones, Cluster Picking, Totes and Damaged Units
- Package Presets, Box Advice and End of Day
- Kits and Assembled Items
- Availability, Silent Mode and Quiet Hours for Message Centre
- Choose Your QrX Setup Path
- Get Started as a Shopify Merchant
- Get Started with Your Own Webshop or System
- Get Started with Labels and Payment on Delivery
- Get Started with Shipping Labels Only
- Get Started as a Fulfilment Company on the QrX WMS
- Get Started as a Software Platform Partner
- Answer Message Centre Conversations in the QrX App
- Get Started as a Fulfilment Company (API)
- Get Started with the QrX WMS in Your Own Warehouse
- Inbound Announcements (Expected Deliveries)
- Delivery, Pickup and Locations for App Orders
- Managing Products in Your Catalog
- Activity Log: how this screen works
- Addresses: how this screen works
- Backorders and Tasks: how these screens work
- Billing: how this screen works
- Product Catalog: how this screen works
- Connected apps: how this screen works
- Stock counts: how this screen works
- Create Transaction: how this screen works
- CRM calls
- CRM telephony (CloudTalk)
- Companies list
- Company page
- CRM dashboard
- Deal page
- Deals
- Import people and companies
- People list
- Person profile
- CRM reports
- CRM segments
- CRM settings
- CRM tasks
- Customer Contacts: how this screen works
- Dashboard: how this screen works
- Get started: how this screen works
- Inbound: how this screen works
- Locations: how this screen works
- Merchant Channels: how this screen works
- Message centre: how this screen works
- Email & SMS sending: how this screen works
- Notification settings: how this screen works
- Pack station settings: how this screen works
- Pack station: how this screen works
- Partner Access: how this screen works
- Partner switches: how this screen works
- Connect Mollie or Stripe: how this screen works
- Pick lists: how this screen works
- Printing: how this screen works
- My Profile: how this screen works
- Purchasing: how this screen works
- Handling returns: how this screen works
- Returns settings: how this screen works
- Roles & Permissions: how this screen works
- Settings: how this screen works
- Shipping Providers: how this screen works
- Shipping Rules: how this screen works
- Stock history: how this screen works
- Stock settings: how this screen works
- Stock: how this screen works
- Product Tags: how this screen works
- Templates: how this screen works
- 3PL billing: how this screen works
- Track & Trace: how this screen works
- Transfers: how this screen works
- Users: how this screen works
- Warehouse dashboard: how this screen works
- Warehouse team: how this screen works
- Webhooks: how this screen works
- CRM calendar and meetings
- CRM quotes
- CRM lead formsBuild lead forms with a live preview, share them by link, embed or QR code, and review submissions.
- CRM sequences and marketing consent
- CRM calendar sync, booking pages and private meetings
- CRM email filing
- Guide for this page: CRM email filing
- CRM record visibility
- QrX App CRM: Agenda, Meetings and Forwarded E-mails
- Search everything in PortalX
- Opening a shared workspace as a guest
- Connect Your Own AI to QrX (AI Assistant)
- CRM Team Channels: Chat, Threads and Mentions
- Transactions and Search in the QrX App
- Connect Shopify with Your Own App