QrX - General
General questions about QrX
By Hayko1 author37 articles
- What is QrX?QrX is a European payment platform for Payment On Delivery. We help merchants collect secure digital payments at the moment an order is delivered, without cash handling and without a…
- How Payment On Delivery WorksQrX Payment On Delivery (PoD) replaces traditional cash at the door with a fast, secure digital payment flow. Here's exactly how it works, step by step.
- What QrX Does and Does Not DoQrX provides payment technology for Payment On Delivery. This article explains the difference between QrX, the merchant, and the delivery carrier so consumers and merchants know where to go for…
- Supported Payment MethodsQrX supports common European digital payment methods through our payment provider integrations. The exact methods shown to a consumer can depend on the merchant, country, currency, payment provider, and risk…
- Security & Data ProtectionQrX is built with enterprise-grade security at every layer. We take the protection of your data and payments seriously — here's how we keep everything safe.
- Integrations and APIQrX supports merchants and platforms that want to automate Payment On Delivery through API and webhook integrations. Integrations can create payment-enabled orders, receive status changes, and connect QrX payment confirmation…
- UPS Payment On Delivery with QrXQrX is the only UPS Payment On Delivery partner in Europe. This means eligible merchants can use QrX to collect a secure digital payment when a UPS delivery reaches the…
- For Merchants: Getting Started with QrXQrX helps merchants offer secure Payment On Delivery without cash handling. This article explains the usual setup path for merchants using PortalX, API integrations, or carrier-connected workflows.
- For Consumers: How to Pay with QrXIf a merchant uses QrX, you may receive a payment link or scan a QR code to pay for your order when it is delivered. QrX provides the payment service…
- Pricing & FeesQrX is designed to be transparent and fair. Here's how our pricing works.
- Countries, Languages and CurrenciesQrX is built for European Payment On Delivery workflows. Availability can depend on the merchant, country, payment provider, carrier connection, currency, and local payment method support.
- Frequently Asked QuestionsWhat is QrX? QrX is a European payment platform for Payment On Delivery. We help merchants collect secure digital payments when an order is delivered.
- Privacy PolicyLast updated: March 25, 2026
- Terms and ConditionsLast updated: April 21, 2026
- Cookie PolicyHow QrX uses cookies and similar technologies, the types of cookies, third-party services, and how to manage your preferences.
- About QrXQrX is building the modern Payment On Delivery layer for European merchants.
- Consumer Rights and Merchant ResponsibilitiesWhen you pay through QrX, your consumer rights are not removed or reduced. The important point is that your rights about the goods are normally exercised with the merchant that…
- Refunds, Cancellations and ChargebacksRefund and cancellation decisions normally belong to the merchant because the merchant sold the goods. QrX can help with the payment-side status when a refund is started through QrX or…
- Delivery, Tracking and Missing PackagesQrX may show tracking information when a merchant or carrier supplies it to QrX. Tracking data helps connect a payment to a delivery reference, but QrX does not operate the…
- Payment Problems: Failed, Duplicate or Wrong AmountQrX can help with payment problems connected to a QrX transaction. The fastest way to get help is to provide the order reference, merchant name, amount, payment date, and the…
- PIN Codes, Payment Links and VerificationSome QrX orders use payment links, QR codes, PIN codes, WhatsApp, email, or SMS verification to make sure the right person receives the payment information.
- For Merchants: Payment Status, Tracking and OrdersPortalX gives merchant teams a central view of Payment On Delivery transactions, customer contacts, payment status, and tracking references.
- For Merchants: Refunds, Settlements and ReconciliationQrX helps merchants understand payment-side status, but settlement and refund timing can also depend on the payment provider connected to the merchant account.
- AI-First Support and Human HandoffQrX uses Intercom Fin to answer common questions quickly. Fin can use Help Center articles and approved QrX support actions to answer payment, order, tracking, PIN, and merchant workflow questions.
- API and Webhook TroubleshootingQrX API and webhook support works best when requests include clear identifiers and sanitized technical details.
- Privacy and Data RequestsQrX processes personal data to provide payment, support, security, reporting, and compliance services. Data can include contact details, order references, payment status, merchant context, and support conversation information.
- What to Provide When Contacting SupportClear information helps QrX answer faster. Do not send passwords, full card numbers, one-time bank codes, API keys, or secret tokens.
- Branded Track & Trace for MerchantsHow merchants design branded consumer tracking pages, enable delivery-milestone notifications by email or SMS, and view tracking statistics.
- Tracking Your Order and Delivery NotificationsHow consumers open their QrX tracking page, receive delivery updates by email or SMS, and unsubscribe from notifications.
- SMS and WhatsApp Notifications: Settings and CostsWhich SMS and WhatsApp messages QrX sends, how merchants enable Track & Trace SMS, what it costs, and how the monthly cap works.
- Message Templates and Sending from Your Own AccountsHow merchants customize message templates and connect their own SendGrid, SMTP, or Bird accounts to send consumer messages from their own domain.
- Managing Transactions in PortalXThe live transaction list for merchants: search, filters, work tags, bulk actions, exports, and transaction details.
- Shipping Labels and Delivery OptionsCreating carrier labels from QrX, UPS Payment On Delivery label sets, delivery options like Signature Required, live tracking, and test mode.
- The QrX App for ConsumersWhat the optional QrX consumer app does, how to get it, and why it is never required to pay at the door.
- Returns: Requesting a Return via QrXHow consumers submit a return request through a QrX-powered returns page and how merchants configure the returns experience. Return decisions belong to the merchant.
- Billing, Plans and InvoicesHow QrX bills merchants: plans, consolidated invoices, invoice PDFs with pay link, QR code and IBAN, and how to reconcile invoice orders.
- Team Members, Roles and Partner AccessInviting team members with granular roles, granting scoped partner access to channels, and using the activity log.