Pack (top right): opens the pack station (only when your account uses pick lists and packing in QrX).

Print Queue (the printer icon): shows your recent print jobs. See Print Queue below.

Import / Export: import orders from a file or export the list. See below.

New Transaction / Shipment: create a single order, payment link or shipment.

Status tabs: All, Created, Pending payment, Paid and Cancelled. Return review and Returns in progress stay next to them. Saved views appear after these tabs and keep the queue, the search and the filters. The number on a tab is how many orders match your search and filters in that status.

Unread messages (right of the tabs, only with Message Centre access): shows only orders with messages you have not read yet.

Search, filters and tools: the search field, the filters and the buttons for dates, columns and refresh.

The order list: one row per order. Click a row to open its details. More orders load automatically as you scroll; at the bottom you see how many are loaded, for example "30 of 1,029 loaded".

Created: the order exists, but the parcel is not handed over yet and payment has not started.

Require Payment: the channel asks for payment up front. The consumer must pay before you ship.

Prepaid Waiting Shipment: the consumer already paid. The order waits for you to ship it.

Pending Payment: the label is ready or you marked the order as shipped. The consumer can now pay, for example by scanning the QR code at the door. A failed payment attempt keeps the order in Pending Payment, so the consumer can try again.

Paid: the consumer paid.

Refunded: the payment was refunded.

Cancelled: the order was cancelled before payment.

Data Only: the order is stored for your records, without a payment. These orders no longer have their own tab, and All does not include them.

Return review and Returns in progress: orders with a return. In Returns in progress you can narrow the list with the chips All active, Consumer reply, Arriving, Warehouse, Resolution and At risk.

Search: type part of an order ID, transaction ID, name, email, phone, address, city, postcode, amount, invoice number or tracking number. The list updates while you type. If you use pick lists you can also type or scan a pick list number like PL-12.

Hide Test: hides test transactions. Your choice is remembered in this browser.

Date range (the calendar icon): click a start date and an end date, then Apply. The chosen range shows on the button; click it to clear the range. The range follows the order date. When the shop sent no time, that is the same moment as Created.

Filter by tags: show orders with the work tags you pick. With two or more tags, choose Any (at least one tag) or All (every tag).

All channels: show the orders of one merchant channel (shop or brand).

Country: pick one or more destination countries. Each country shows as a chip; use the clear option to remove them all.

Add zip and Add city: add one or more postcodes or cities, full or only the start (for example "50" for all postcodes starting with 50).

Tracking status: the carrier status, for example Label created, In transit, Out for delivery, Delivery attempted, Delivered, Exception or Returned.

Fulfilment stage: the pick and pack stage, including Not in a pick list.

All shipping methods: show only orders with one shipping method.

Status: pick one or more payment statuses. One of Created, Pending payment, Paid or Cancelled selects that tab. A mix, or Refunded, Require Payment, Prepaid waiting for shipment or Data only, stays on All so you can save it as a view.

All types: pick one or more kinds of order. Types are Payment, No Payment, OTP Only and Data Only. Snoozed and On Hold are in this list too. You can also pick a delivered and payment combination, Test Transaction, Corrected Price or At risk (delayed). Several of those can be on at once.

Refresh (the round arrow): reloads the list and the counts.

Messages: open the conversations about this order (with Message Centre access). A badge shows unread messages.

Shipping: the shipping label and packing slip of the order. See Labels, documents and tracking below.

Status: the payment status (see above).

Pick list: the pick list number and the pick and pack stage (see below).

Rating: the stars the consumer gave after delivery.

Returns: the return stage. Click it to open the return.

Work tags: your own colour labels on the order (only when your role allows it).

Order ID: your order number. Click it to open the payment page with the QR code of this order in a new tab. A Test badge marks a test transaction, and a share icon marks an order a partner shared with you.

Invoice #: the invoice number. Click it to open the invoice.

Orderlines and Amount: the number of order lines and the order amount.

Charged, Fuel surcharge and Residential surcharge: what QrX charges you for shipping this order, and the fuel and residential part of it.

Corr. Pr. and Total Adjustment: the corrected shipping price after the carrier invoiced a different amount, and the difference. Click the corrected price to see why it changed.

PSP: the payment provider, with a small badge while a payment or label is still being prepared.

Channel, Customer, Country, Zipcode, City: who the order is for and where it goes.

Carrier, Platform, Shipping Method, Colli: how the order ships and where it came from (for example Shopify or the QrX app).

Tracking number and Tracking status: the carrier parcel number and the latest carrier status. Click the tracking status to see the tracking history and estimated delivery.

Transaction ID: the QrX reference. The copy icon copies it.

Order date: the shop or platform order time. Packing takes the oldest order date first. When the shop does not send a time, this matches Created.

Modified and Created: when QrX last changed the order, and when QrX stored it.

The header: order number, status, Order total and the PIN the consumer uses to pay (for payment orders). The buttons on the right:

Order journey: the milestone track under the header: Created, Payment, Picked, Packed, Shipped and Delivered (Picked up for a pickup order), each with its date once reached. The current step is highlighted with its status, such as "Awaiting · PIN at the door" or the expected delivery date. A cancelled or refunded order ends the track in red.

At a glance: the strip of facts under the journey: status, payment provider, amount, channel, charged shipping, QrX customer, revenue, destination, tracking number (with the carrier and branded tracking links) and last update.

Transaction story: everything that happened to the order in time order, such as Order created, Payment requested, label created, shipped, paid or cancelled. On a wide screen the cards below are arranged in three columns: order lines and story on the left, customer, fulfilment and pick list in the middle, shared notes and order actions on the right. On a phone the cards stack and fold open one by one.

Customer & address: name, email, phone, delivery and billing address. A shield or check shows a verified email or phone. Use Copy address or Open in Maps. On your own open orders that are not labelled or packed yet, Edit delivery address opens the address for correction (the country cannot change; a change that would alter the shipping price is refused). It needs the permission to edit unpaid orders.

Order lines: the products with quantity, weight and price, and any note the consumer added. Under a line you also see the options the shopper chose and their personalisation: the text or date they entered, and a photo as a small thumbnail. Click the thumbnail to see the photo large.

Fulfilment: the pick and pack timeline (added to a pick list, picking, packing, packed, label printed), each with its time. Below it, Pack photos shows the photos taken while packing and, marked Damaged at pick, the photos of items found damaged while picking. Click a photo to see it large.

Automatic pick list (only when automatic pick lists are part of your plan): tells you whether the order is ready for the next automatic run, and of which rule, or why not, for example "This order is on hold." or "Not all items of this order are in stock yet." Automatic pick lists never combine orders, so an order of a channel that combines orders is picked on its own.

A lot on this order is on hold (only with QrX warehouse stock and lots): units of a lot that was put on hold were already picked or packed for this order. They are not pulled back. Check them before the order ships. Click the lot to open its lot page in Warehouse, Stock.

Packing notes: a Packing note that the packer sees at the pack station and a Gift message printed on the packing slip under the address. Click Save after a change.

Shipment journey and Returns: the carrier tracking steps and any return for this order.

Age check (only for products with a minimum age): when the buyer picks up the order, check their ID and click Mark ID checked. This is saved once and cannot be undone.

Picked up or delivered (orders that are not delivered yet): when the buyer has the order, open the row's actions menu (the three dots) and click Mark picked up or Mark delivered, then confirm. This is saved once, cannot be undone, and lets the buyer review the products in the QrX app. Afterwards you see when the order was marked and by whom. Payment does not count as delivery, because a buyer can pay by link before the order ships. Orders the carrier reports as delivered need no mark. Reviews open once the order is both paid and delivered.

Label failed: if the carrier could not create a label, you see whether it was a carrier error or a QrX error and the reason. When the order has dangerous goods that its carrier or shipping method does not allow, the reason says the label was not bought. Change the shipping method, or let someone override the block at the pack station, then create the label again. An order with dangerous goods never gets a label on QrX's UPS contract (QrX UPS Payment On Delivery), even without a dangerous-goods rule and without an override: choose another shipping method. When the dangerous-goods check for that contract could not run, the label is not bought and is retried automatically.

Customs warnings (UPS shipments outside the EU): an orange box at the top of the order, with the destination, the date and the order lines it is about. It never blocks the label, but check the commercial invoice:

A warning goes away when a later label of the order no longer has the problem.

Mark as shipped (Created or Prepaid Waiting Shipment): optionally add a Track & Trace Code and Track & Trace URL (one per package if the order has more colli). For your own delivery you only fill in the Estimated delivery (UTC). Click Confirm & mark shipped. A Created order then becomes Pending Payment, so the consumer can pay.

Mark as cancelled (Created or Pending Payment): enter a Reason and click Confirm cancellation.

Mark as refunded (Paid): enter a Reason and click Confirm refund. For payments through Stripe, Mollie or MultiSafePay this sends the real refund to the payment provider.

No actions available: there is nothing to change for this order in its current status.

Change products: change the Qty of a product, click the trash icon to remove it (Keep this product undoes that), or use Add product to search by name or SKU and set the quantity and price.

Check the total: Current total, New total and Difference show what the customer will pay. Enter a Reason and click Save.

Payment link: when the total changes, the customer pays the new total at the door with a new link and the old payment link stops working a few minutes later. If the customer still pays with the old link, QrX refunds that payment automatically and the order stays unpaid.

When the total cannot change: the total can only change for Stripe payments. For other payment providers you can still swap products when the total stays the same.

When editing is not possible: once the order is paid (or the customer is paying right now), on a pick list, being packed, has a shipping label, is split or combined with other orders, or comes from Shopify, its products can no longer change. The dialog tells you why.

Parcel weight: when the order already has a shipment, the parcel weight follows the products you change. The shipping price itself never changes in an edit. When the new parcel does not fit, nothing is changed and a message under the totals tells you why, so you can change the products and save again:

History: in the same card, Edited shows each change with the date, the old and new total, the reason and who made it. The receipt of the order shows the products as they were paid.

Shipping column: once a label exists, click the truck icon for the shipping label: Open PDF, Reprint or download it as ZPL. With more packages you can Open all, Reprint all or Download all .zpl. The box icon gives the Packing slip. You also find carrier documents and the tracking links (Branded tracking page, Copy tracking link, Carrier tracking). Paid transactions cannot reprint shipping labels.

Shipping Method: while an order is Created or Prepaid Waiting Shipment and has no label yet, click the method to choose another one (search the list) or Clear selection. For some carriers, such as UPS, QrX first asks for the carrier options of the shipment. Once a carrier label exists, the method is locked.

Colli: the number of packages. Click the box icon to see the Colli Details: weight, length, width, height, value and description per package. You can change them and click Save colli while the order is Created.

Messages (with Message Centre access): click the speech bubble to open the conversations about the order. To start one, choose Message the customer (email) (you review the message before anything is sent) or Internal conversation (only your team and invited people see it).

On an order you fulfil for a merchant, the messages panel is the same start screen as on your own orders: a subject, an internal, private or shared audience, and another conversation later. Message the customer is there when your role allows it. Customer support on the partner connection is what lets that message reach the consumer.

To chat with your fulfilment partner about an order, start a conversation shared with other organizations and pick the partner's users. Users who set their chat visibility to Hidden are never offered.

Returns: click the return stage to open the return and decide on it.

Returns as a fulfilment partner: when the merchant has switched on Returns handling for your access, click the return stage of a shared order. The return opens with a Fulfilment partner pill. You can Approve return or reject it, Mark as received when the parcel is in your warehouse, and inspect, grade and choose what happens to each item. Refunds, return labels and rejecting a return with a paid return fee stay with the merchant.

Work tags (only when your role allows it): click + to add a tag, or type a new name to create one with its own colour. Click the X on a tag to remove it. Manage all tags under Settings, Tags.

Fulfilment partner tags: on an order shared with your company, the tags you add are visible only to your company. The merchant does not see them.

Fulfilment by ... (merchant, in the order details): shows the partner that handles the order. Switch on Hold this order and write a Reason for your partner: choose Until I release it (the partner does not pick or pack the order until you switch the hold off) or Until a date and time (pick one of the presets, or a date and a time of your own; the hold ends by itself at that moment and the partner can pick the order again). Set the Priority to Normal, High or Urgent: the partner's warehouse handles high and urgent orders first. Click Save. Only open orders can be held or prioritised, and you do not need a warehouse plan of your own.

Shared notes (merchant and partner, in the order details, when Shared order notes is on): leave notes for each other on the order. Each note shows who wrote it and when. Send a note with Send or Ctrl+Enter. Consumers never see these notes.

Cancel order (partner, in the three dots menu of the row, when Cancel unshipped orders is on): cancels an order that is paid at the door when it is not paid yet, not shipped, has no shipping label and is not being packed. Enter a Reason: the merchant sees it in the order history and is notified. The payment link stops working and this cannot be undone. Paid, prepaid and shipped orders can only be cancelled by the merchant.

Edit delivery address (partner, in the order details, when Edit address before packing is on): correct the name, company, phone, street, house number, address line 2, postal code or city before the order is packed. The country cannot be changed, and the amount never changes. It is not possible once the order has a shipping label, while a label is being created or the order is being packed, or when the order goes to a pickup point. The merchant is notified.

Shipping method (partner): you cannot change it while the order is on an open pick list, is being packed, or while a shipping label is being created for it.

Columns: Order, Merchant, Channel, Carrier, Tracking number, Status, Carrier message, Last location, Latest event. More rows load as you scroll.

Delivery status: show all of them, or only carrier exceptions, delivery attempts or returns.

Click a row to open the order in Transactions. Follow up with the merchant through the order chat (Message merchant). QrX does not start claims, redelivery or redirects with the carrier from here.

In the list: the main order shows a Merged · N orders pill and the other orders show Ships with 1001 (1001 is the number of the main order). Click a pill to see the orders together.

Combine by hand (only when your role allows stock changes): open the order. When other paid orders of this customer go to the same address, the Combined delivery section shows Combine with.... Tick the orders in Combine orders into one parcel and click Combine. You can combine up to 10 orders, before picking starts.

Change or stop: in Combined delivery, use Take out of the parcel on an order that ships along, or Stop combining so every order ships on its own again. This works until the label of the parcel is bought.

Automatically: switch on Combine orders automatically for a channel in the pack station settings (Packing per channel). Orders are then combined when you create a pick list.

PIN and customer messages: every order keeps its own PIN; the PIN of the main order opens the parcel at the door. The customer gets an email or SMS that the orders arrive together in one parcel, with the order numbers and the door PIN, and a new message when the orders ship separately again.

Label and tracking: printing a label for an order that ships along is refused with "This order ships with another order. Its label prints with the main order." When the label of the main order is bought, every combined order gets the same tracking and is marked as shipped. Each order still sends its own shipped webhook.

Combine (only when your role allows stock changes): open the order and click Combine with... in the Combined delivery section. The dialog Combine into one order lists the other unpaid orders of the same customer that are paid at the door and go to the same address, with the same sales channel, the same shipping method and the same email address or phone number. Tick the orders. This order, Selected orders and New amount to pay at the door show the amounts; the new amount is the sum.

What happens: all products move to the oldest order. That order gets the summed amount and a new payment link. The customer pays one amount at the door with one PIN: the PIN of the oldest order.

The other orders: they are closed. Their status becomes Cancelled, with the note "Combined into order 1001" (1001 is the number of the remaining order). Their payment links stop working a few minutes later. If the customer still pays with an old link, QrX refunds that payment automatically in full.

In the list: the remaining order shows a pill such as 3 orders combined. A closed order shows Combined into 1001; click it to search for the remaining order.

Message to the customer: the customer gets a message that the orders were combined.

It cannot be undone: to change the order later, use Edit products on the remaining order.

When it is refused: the payment does not run through Stripe; an order is already paid; paid and unpaid orders are mixed; an order comes from Shopify; an order is on a pick list, being packed or has a label; an order is split or on hold; the address, customer, channel or shipping method differs; or the payment link is not ready yet (try again shortly). QrX tells you why.

Automatically: on a channel with Combine orders automatically switched on, unpaid orders that are paid at the door are combined this way when you create a pick list.

In pick list: on a pick list, picking has not started.

Picking: someone is collecting the items.

Picked: all items are collected and wait for packing.

Packing: the order is open at a pack station.

Parked or Exception: packing was paused or stopped because of a problem. The reason is in the Fulfilment timeline of the order.

Packed: the order is packed.

Print Packing Slips and Print Shipping Labels: send the documents of the selected orders to your printer. If printing is not set up yet, QrX helps you connect a printer first.

Create pick list (only with pick lists): put the selected orders on a new pick list.

Set Shipping Method: give all selected orders the same shipping method, or choose Clear shipping method. If the orders come from different channels, the methods shown are from one channel and may not fit every order.

Tags (the tag icon): Add or Remove a work tag on all selected orders.

Start return: opens the return form of each selected order in a new browser tab, so you can register a return for the consumer.

Export returns: downloads a CSV of the returns of the selected orders (only when they have a return).

Notify consumers: send a message template to the consumers of the selected orders. You choose the template, see a Preview of who gets it and who is skipped, then click Send to (with the number of consumers).

Printer Settings: choose which printer prints labels and packing slips on this computer.

The round arrow reloads the list; the X clears your selection.

"Select one or more transactions, or choose a date range, before exporting": tick orders, or set a date range with the calendar icon first.

"Date range cannot exceed 1 month for exports": choose a range of at most 31 days, or tick the orders you need.

"No transactions found for the selected filters and date range": there is nothing to export. Check the tab, filters and dates.

"Track & Trace URL must start with http:// or https://": enter the full tracking link when you mark an order as shipped.

"This carrier is in test mode and cannot be used on a live order that already has a payment link": use a test order, or choose a live shipping method.

"Paid transactions cannot reprint shipping labels": the label of a paid order can be opened, but not printed again.

"The browser blocked the return form": allow pop-ups for the portal and click Start return again.

"No published return form is available for one or more selected orders": publish a return form for that channel first.

"Too many orders in these stages, narrow the filter": add a date range or another filter next to the fulfilment stage.

No results found: check the active tab, the Hide Test switch and your filters. A filter that is on is shown in colour.

The list stays on Offline: click Refresh to load the latest data. If it keeps happening, contact QrX support.

"The label was not bought: this order has dangerous goods that its carrier or shipping method does not allow.": change the shipping method of the order, or override the block at the pack station (only when your role allows pack overrides).

"This order has dangerous goods. QrX's UPS contract cannot ship them: choose another shipping method.": change the shipping method of the order, for example to your own UPS contract with the UPS dangerous goods agreement or to another carrier.

"The UPS dangerous goods declaration is incomplete for item ...": complete the UPS dangerous goods declaration of that stock item (Storage and dangerous goods tab), then create the label again.

"UPS dangerous goods can only be declared on UPS Standard within the EU.": choose UPS Standard or another shipping method. Ship each dangerous-goods item in its own parcel, and the order in one package.

"With these products the parcel is too heavy for its shipping method." (Edit products): remove or lighten products, or change the shipping method first.

Need help? Click Chat at the bottom of the Help Center.