The QrX App for Consumers
QrX offers an optional mobile app for consumers, for iOS and Android. The app is never required: paying at the door always works by scanning the QR code and paying in your phone's browser.
What the App Does
Lets you shop from QrX merchants: browse shops, banners, offers, categories and products, and keep favourites.
Keeps your QrX delivery payments and orders in one place, including tracking.
Lets you pay your Payment On Delivery orders from your phone, and pay upfront when a shop asks for it.
Lets you pay PIN-protected orders without typing the door PIN, because you are signed in.
Shows your payment confirmations and order information, and can email you a receipt.
Finding Your Way Around
The bar at the bottom of the app has five places:
Home: banners, shops, the most popular products and browse by category. Tap a shop to open its own page with its banners, offers, product lists and locations.
Basket: your products, grouped per shop. Change quantities, remove items or go to checkout.
Scan to pay (the button in the middle): point your camera at the QR code on the package to pay at the door.
My Orders: all your orders with their status. A small number on the icon shows orders that still need payment. Open an order for its details, tracking, payment and receipt.
Profile: your account, settings and help.
On a tablet the same places are on the side of the screen, including Scan to pay.
Finding Shops by Type
Open All shops to see the shops in your country. When the list has shops of different types, pills such as All, Fashion or Food & drinks appear under the search field and the country. Tap a pill to see only shops of that type, and tap All to see every shop again. Only types that shops in the list actually have are shown. The shop decides its own type.
Sorting and Filtering Products
In a category, in search results and in a shop's own product lists, the row at the top of the list lets you sort and filter.
Sort: tap Popular (the products sold most in the last 30 days first), Price low-high, Price high-low or New (newest products first). A product list that a shop puts together itself also has Shop's order, the order the shop chose. That is the default there. Everywhere else the default is Popular.
Filters: tap it to open the filter sheet. You can combine:
Brands: tap one or more brands. The number next to a brand shows how many products it has.
Choices such as Colour or Size, when the products have them. The shop names these choices.
Price range: enter a Min price, a Max price or both. The maximum must be at least the minimum.
In stock: only products you can order now.
On sale: only products with a lower price than before (an old price is shown).
Tap Show results to apply the filters, or Clear to remove them. While filters are on, the chip shows how many, for example "Filters · 2".
If nothing matches, the app says "No products match your filters". Tap Clear to remove the filters. Your sort choice stays.
Choosing a Colour or Size
Some products come in several colours, sizes or other versions. In a shop or product list they show as one card with a "From" price, the lowest price of all versions, and a label such as "3 colours", "4 sizes" or "5 variants".
Open the product and tap a choice for each option, for example a Colour and a Size.
The product page then shows that exact version with its own price, photos and stock. Prices can differ per colour or size.
A choice that is sold out in every combination is greyed out and cannot be selected. A choice that is only sold out together with your other choices is shown lighter: you can still tap it to see that version, which then shows as sold out.
Tap Size guide, when the shop offers one, to check which size fits you.
The version you chose is the one that goes in your basket and is delivered.
To see only a certain colour or size in a list, open the filters and pick it under Colour or Size.
Product Specifications
Some products have a Specifications card on the product page, after the description. It lists technical details such as the battery, screen size, material or dimensions, so you can compare products.
Rows are grouped under headings such as Battery or Display when the shop uses groups.
The first 8 rows are shown. Tap Show all specifications to see every row on the same page, and Show fewer specifications to fold the list again.
The specifications are shown in your app language when the shop has translated them, and otherwise in the shop's default language.
The shop provides this information. Contact the shop if a value is unclear. You need the newest version of the QrX app to see the card.
Price per kg, Allergens and Dietary Filters
Food and drink shops can show extra information about their products.
Content and price per kg or litre: products sold by weight or volume show the content of one pack, for example 250 g, and the price per kg or per litre under the price. You see this on the product card, on the product page and in your basket, so you can easily compare a small and a large pack. You always buy whole packs: to get more, choose a bigger size or a higher quantity.
Dietary labels: labels such as Vegan, Vegetarian, Gluten free, Lactose free, Halal, Kosher or Organic show under the product name.
Allergens & ingredients: this section on the product page shows which of the 14 EU allergens the product contains (in bold), what it may contain traces of, or "Contains none of the 14 allergens". It also shows the ingredients and, when the shop added them, the nutrition values per 100 g or 100 ml. If the shop has not filled in allergen information, the section is not shown.
Filters: in the filter sheet, under Dietary, tap one or more labels to see only products that have all of them. Under Free from, tap an allergen to hide products that contain it or may contain traces of it. Free from only shows products for which the shop has declared the allergens, so products without allergen information are left out. It appears as soon as at least one product in the list has allergen information.
This information is provided by the shop, as the note "Information provided by the shop" on the product page says. If you have a serious allergy, always check the label on the pack, and contact the shop if anything is unclear.
Age-Restricted Products
Some products, such as alcohol or tobacco, may only be sold from a certain age. Shops mark these products as 16+ or 18+.
These products show a 16+ or 18+ badge on the product card, on the product page and in your basket.
When you check out a basket with such a product, the app shows "Confirm your age" once and you tap, for example, "I am 18 or older". The highest age in your basket counts. If you cancel, you cannot check out.
You confirm once per app session. After you sign out, the app asks again.
You may be asked to show ID at delivery or pickup. For 18+ orders sent with UPS, the courier checks your ID and an adult must sign for the parcel.
Delivery or Pickup, Time Slots and Minimum Order
Some shops let you choose how you get your order and when. What you can choose depends on the shop. You need the newest version of the QrX app to see these choices, so update the app if you do not see them.
On the shop page you can see what the shop offers: the delivery fee, the amount above which delivery is free, whether pickup is available, and the minimum order value.
In the basket each shop shows how much more you need to add for free delivery, for example "EUR 7 more for free delivery". If a shop has a minimum order value and your products from that shop are below it, the basket shows how much is missing and you cannot go to checkout until you add more or remove that shop's products.
At checkout you choose Delivery or Pickup for each shop. You only see the options that shop offers.
Pickup: choose the shop location where you want to collect your order. The app shows the address and opening hours. You do not need to enter a shipping address for a pickup order.
Time slots: when the shop uses time slots, pick a day and a time window for delivery or pickup. Shops can offer slots up to 14 days ahead, and a slot only shows when there is enough time for the shop to prepare your order.
Delivery Fee
When a shop charges a delivery fee, it appears as one line called "Delivery" in your order summary, and the total you see at checkout includes it. The fee is free when your products from that shop reach the shop's free delivery amount. Pickup orders never have a delivery fee.
The delivery fee is part of the order amount. You pay it together with your products, in the same way as always: at the door by scanning the QR code, or with Pay now when the shop asks you to pay before delivery.
If you order from several shops at once, each shop has its own choice, fee, free delivery amount and minimum, and each shop becomes its own order.
In My Orders, open an order to see whether it is a delivery or a pickup, the pickup location, the chosen time slot and the delivery fee.
Notes for the Shop
You can add a note to your order, for example delivery instructions. Notes are optional and never change the price or the payment.
Note to the shop: in the basket, every shop has a field for one note to that shop, up to 500 characters. For example "Please ring at the back door".
Add note: in shops of the type Food & drinks, Grocery or Gifts & flowers, each product line in the basket also has Add note, up to 140 characters. For example "No onions".
Your notes are saved with your basket. At checkout you see them again, but you cannot change them there: go back to the basket to change a note.
The notes are sent to the shop with your order. Afterwards, open the order in My Orders to see your note under Your note.
A note cannot be changed after you have ordered.
Paying After You Order
When a shop asks you to pay before delivery, the confirmation after checkout shows a Pay now button. It opens the secure payment page for that order straight away. You can also pay later from My Orders.
Buying an Order Again
In My Orders, open an order you placed in the QrX app and tap Buy again to put the same products back in your basket.
The products are added with today's price and stock, and with the same options and add-ons you chose before. In shops of the type Food & drinks, Grocery or Gifts & flowers, your notes on the product lines are added again too.
Products that cannot be added are listed under Not added with the reason: no longer available, out of stock, the options have changed (choose them again on the product page), or the shop is not taking orders right now. If there is less stock than you ordered last time, the quantity is lowered and the app tells you.
Tap Go to basket to check your basket. Nothing is ordered until you check out, and prices are checked again at checkout.
Only orders placed in the QrX app can be bought again. Orders from a web shop or marketplace that also show in My Orders do not have Buy again.
You need the newest version of the QrX app to see Buy again.
Reviewing Products
After your order is delivered or picked up, you can review the products you bought in the QrX app. In My Orders, open the order and tap Write a review under a product.
Choose 1 to 5 stars. A comment is optional and can be up to 1000 characters. Then save.
To change your review later, open the same order and tap Edit your review. Change the stars or the comment and save again.
Reviews show on the product page under Reviews: the average rating, the number of reviews and the newest reviews, with See all reviews for the rest. A product without reviews shows "No reviews yet." Each review shows the stars, the comment, the date, the reviewer's first name with the first letter of the last name, and the label Verified buyer, because only people who bought the product can review it. When no name is known, only Verified buyer is shown. Your email address and phone number are never shown.
Only products bought in the QrX app can be reviewed, and only once the order is delivered or picked up. For pickup orders and orders the shop delivers itself, the shop first confirms the handover, so Write a review can appear a little later. Paying for the order does not count as delivery: an order you paid by link before it shipped shows Paid until it is delivered.
Comments that contain words that are not allowed cannot be saved. Change the text and try again.
The shop can hide a review from its product page, for example when it is not about the product. You then see Hidden by the shop on your order. A hidden review does not count in the average rating, and editing it does not make it visible again. If you think it was hidden by mistake, contact the shop.
This is different from rating your payment experience on the payment confirmation page. You need the newest version of the QrX app to write and see product reviews.
Your Profile
Account: your account details, your address book and your favourites.
Settings: notifications, language, and login and security (change your password, or turn on Face ID or fingerprint unlock).
Help and legal: FAQ, contact, delivery, returns, about QrX, privacy and terms.
Log out at the bottom.
Your Settings Follow You
When you are signed in, your addresses, your language and your notification choices are saved to your QrX account. If you sign in on a new phone, they are restored automatically. Face ID or fingerprint unlock is the only exception: it stays on the phone where you turned it on.
Notifications
The app asks once whether it may send you notifications about your orders and door payments. You can say no and still use your basket and orders. You can change which notifications you get at any time in Profile, Settings, Notifications.
Getting the App
You can find the app in the App Store and Google Play. On QrX pages you may also see a "Get the QrX app" card, for example on the PIN screen. Tapping it opens the app if you already have it, and otherwise takes you to the app store.
PIN and payment emails can contain a personal "Open in QrX App" link that signs you in securely without a password. This link is personal to your order. Do not share it.
Paying Without the PIN
When a merchant protects its deliveries with a PIN, you normally type the 4-digit PIN on the payment page. When you pay through the QrX app while signed in, this step is skipped. Your PIN is still sent to you by email and SMS, so you can always pay in the browser too.
Do I Need the App?
No. The app adds convenience for people who often receive Payment On Delivery orders. Scanning the QR code at the door and paying in the browser always stays available.
When to Contact Our Support Team
Contact QrX support if you cannot sign in to the app with a valid link, if orders in the app do not match what you ordered, if your settings are not restored after signing in on a new phone, if you were charged a delivery fee on a pickup order, or if you think someone else used your personal app link. Security concerns are always handled by a person.