Use Backup Codes to Sign In to PortalX
Backup codes are one-time codes that let you sign in to PortalX when you do not have the phone with your authenticator app. You get 10 codes when you turn on the authenticator app. Each code works once.
Where to Find Them
QrX shows your backup codes only once: at the end of the authenticator setup, and each time you create new codes. Copy or download them then and keep them somewhere safe, for example in your password manager.
My Profile > Sign-in & security shows how many codes you have left on the Backup codes card. The codes themselves are never shown again.
Sign In With a Backup Code
Enter your email and password on the sign-in page.
On the "Enter your authenticator code" screen click Use a backup code instead.
Type one of your backup codes (for example 1a2b3-c4d5e) and confirm. That code can never be used again.
Create New Backup Codes
Open Sign-in & security and click New codes on the Backup codes card.
Enter a code from your authenticator app.
Save the 10 new codes. Your old backup codes stop working right away.
Create new codes when the card says you are running low, or when you think someone else may have seen your codes. QrX emails you each time new codes are created.
Other Uses
A backup code also works when PortalX asks you to confirm it is you before changing your sign-in security, and to turn off the authenticator app.
Common Problems
"Invalid verification code": the code was already used, was mistyped, or belongs to an older set that was replaced by New codes.
No backup codes left and no phone: contact QrX support. See "Lost my phone or backup codes".