Refund and cancellation decisions normally belong to the merchant because the merchant sold the goods. QrX can help with the payment-side status when a refund is started through QrX or the payment provider.

If you want a refund because of the goods, delivery, cancellation, return, warranty, or merchant promise, contact the merchant first. Once the merchant approves or starts a refund through QrX, QrX can help check whether the payment-side refund is pending, processed, failed, or waiting on the payment provider.

Order cancellation rules are set by the merchant and applicable consumer law. QrX cannot cancel a merchant's sale by itself. QrX can only help with payment status and transaction references connected to the cancellation.

A chargeback is handled through your bank, card issuer, payment method, and the relevant payment provider rules. If a chargeback is open, your conversation is always handled by a person, because chargebacks can involve legal, scheme, or evidence requirements.

Refund timing depends on the payment method, payment provider, bank, and merchant configuration. A processed refund may still take time to appear on your bank statement.

QrX cannot promise that a merchant will approve a refund, accept a return, cancel an order, or resolve a goods dispute in a specific way. QrX can help with the payment information available in QrX.