QrX may show tracking information when a merchant or carrier supplies it to QrX. Tracking data helps connect a payment to a delivery reference, but QrX does not operate the delivery route.

Many merchants enable a branded QrX Track & Trace page for their shipments. On this page a consumer can follow the parcel journey on a timeline with clear steps (including "Delivery attempted" and "Returned" outcomes), see carrier information per parcel, and switch language at any time. The tracking link is shared by email or SMS, or shown after payment. Where the merchant has enabled it, consumers also receive delivery-milestone notifications by email or SMS, for example when the parcel is shipped, out for delivery, or delivered.

Consumers can unsubscribe from delivery notifications at any time via the unsubscribe link in an email or by replying STOP to an SMS. Payment-related messages (payment links and PIN codes) are part of the payment flow and are always delivered.

The delivery carrier handles the physical delivery, route, delivery attempt, parcel scan, and carrier tracking events. The merchant remains responsible for the delivery promise made to the consumer.

Contact the merchant first if a package is missing, damaged, delayed, incomplete, or delivered to the wrong place. The merchant can work with the carrier and decide next steps such as replacement, refund, investigation, or claim handling.

Contact QrX support directly when tracking data is missing or does not match what actually happened. Lost or stolen packages and delivery disputes need a merchant or carrier decision, and a person will help you get to the right party.