QrX keeps a clear commercial model. This article explains what QrX charges for Payment on Delivery and for the Shipping Platform, and which costs come from other parties.

For Payment on Delivery, QrX charges a fixed fee per successful transaction, not a percentage of the order value. The fee for your business depends on your volume and use case and is agreed with the QrX team. To get pricing for your setup, book a demo at qrx.eu/book-demo or contact the team.

QrX never holds customer funds. Your PSP processes the payments and settles them to your business according to its terms.

The QrX Shipping Platform has a free starting point and paid plans with more capacity. All current prices for every QrX product are on one page: qrx.eu/pricing. Prices are in euro, excluding VAT:

Each plan includes a monthly label allowance and limits for team members, channels, integrations and shipping rules; features such as branded tracking depend on the plan. Returns, Message Centre and Warehouse (WMS) are separate products with their own plans. The pricing page always shows the current allowances. You choose and change plans yourself in PortalX under Settings > Billing > Plans: upgrades start now with one prorated invoice for the rest of the period, downgrades start at your next billing date. A per-label fee applies to labels created on your own carrier contracts, and it decreases on higher plans. QrX contract carrier rates are quoted on request. Shipping for Payment on Delivery orders is billed separately at carrier rates.

These products have their own plans, for your whole account. Each has a free plan to start:

The pricing page has a helper per product that shows the best plan for your volumes, and a full comparison of every plan. What happens when you reach a limit is explained in "Plan Limits and Usage".

There are no setup or activation fees to create a QrX account. New merchant accounts are reviewed and approved by QrX before they go live.

Payment-related SMS messages (such as payment links and PIN codes) are part of the core payment flow and are included by default; QrX covers their cost unless your merchant agreement states otherwise.

Track and Trace milestone SMS notifications are optional and off by default. When a merchant enables them, the merchant pays the SMS carrier cost for the destination country plus a QrX platform fee of EUR 0.01 per SMS. The exact rates and an estimate are shown in the portal before you enable the feature, and a running cost overview for the current month is visible in your channel settings. Merchants can set a monthly SMS budget cap; when the cap is reached, Track and Trace notifications fall back to email for the rest of the month. Payment SMS messages are never blocked by the cap. Email notifications are included at no extra charge.

QrX sends consolidated invoices on a configurable schedule, with a breakdown of QrX fees and any applicable charges (such as enabled SMS notifications or charged shipping) for the billing period. Invoicing follows your local timezone. Invoice PDFs include a payment link with QR code and bank-transfer (IBAN) details, and from the invoice you can open the exact list of orders it covers in PortalX. All fees are exclusive of VAT unless stated otherwise.

QrX gives at least 30 days' written notice before adjusting pricing for existing merchants, as set out in the QrX Terms and Conditions.

For Payment on Delivery pricing, QrX contract shipping rates or high volumes, book a demo at qrx.eu/book-demo, call +31 85 888 7158 during business hours, or email [email protected].

Contact QrX support directly to dispute an invoice amount, to change a plan or price agreed in a contract, or when a fee on your invoice does not match your agreement. These decisions are always made by a person.