When stock is on, QrX reserves stock for every order the moment it arrives, from every sales channel. This article explains the stock list, the Stock tab on a product, what on hand, reserved and available mean, which orders reserve an item, backorders, Needs mapping, and how to snooze, hold or prioritise orders. Warehouse stock is part of QrX WMS.

Status pills on the stock list: In stock, Out of stock, Backorder, Negative, Inactive and Under review. Under review means QrX found a difference in this item's numbers and is checking it; contact support if it stays.

Shipping is never stopped by stock. If an order ships while QrX has fewer units on record, the order still ships and the missing units are booked as Shipped without stock. The dashboard shows them as Units short today. Count the item to correct the stock.

Not every line reserves stock: products set to unlimited stock are never tracked, and SKUs you marked as non-stock are skipped. Orders shipped before stock was switched on are never counted.

With warehouse stock on, a pick list does more than group orders. When it is created, QrX reserves each order's units in specific bins and lots:

Units reserved for an open pick list cannot be moved or adjusted out of their bin. You then see "These units are allocated to open pick lists. Finish or cancel those pick lists first, or pick a smaller quantity."

If a picker cannot find an item, the order is held at the pack station until a supervisor decides. With Not found, the missing units are blocked in that bin, a count is started for the bin and the order waits for stock again (backorder). See the article "Pack Station and Pick Lists".

Warehouse > Stock shows every stock item with SKU, Name, EAN, On hand, Available, Reserved, Backorder, Incoming, Locations (Full WMS) and Status. Search by SKU, EAN, barcode or name. Filter on All items, In stock, none available, On backorder, Negative stock, Out of stock, Inactive or Expiring soon. With several warehouses, choose one or all warehouses.

Row actions: Receive stock, Adjust stock, Move stock (Full WMS), Print labels and Open item. Use New item to create a stock item by hand. The list updates by itself when stock changes.

The tab Low stock alert shows the items that are at or below their low stock alert level, and such an item shows the pill Low stock. The bell icon Low stock alerts opens the list of alerts and the chart icon Stock analysis opens the stock analysis report. See "Low Stock Alerts" and "Stock Analysis Report".

Open a product and choose the Stock tab. It shows the live stock of that product: On hand, Available (ATP), Reserved, Backorder and Incoming, and with Full WMS the stock per warehouse and per location. For a product with options, choose the option at the top. From here you can Receive, Move (Full WMS) or Adjust stock. Each location row has the icons Change the stock at this location and Move from this location. You also see the item's history.

In the product list, a product that is linked to a stock item shows one stock number: the available stock from the warehouse, in the quantity column. Hover over it to see what is on hand; a pill shows the units on backorder. A tracked product that is not linked yet shows Track stock: click it to link the product to a stock item or create one. Products with unlimited stock, or not tracked in stock, keep their own quantity as before.

For a linked product that is not set to unlimited stock, QrX keeps the product's available quantity equal to its available warehouse stock (all your warehouses together, never below 0). It updates automatically after every receipt, order, shipment, move or count, so you no longer change it by hand. For a product with options, each linked option follows its own stock item (not for products in the QrX app, see below).

A product that is linked to a stock item gets its quantity from QrX warehouse stock. You change the stock in the warehouse (receive, adjust or count), not on the product.

The Reserved by list on the Stock tab shows which open orders reserve this item: order, line and SKU, quantity, backorder, state, priority, whether the order is snoozed or held, warehouse and created date. Click an order to open it in Transactions.

Warehouse > Backorders lists the order lines waiting for stock. They are filled oldest first, prioritised lines before the rest. To move a line to the front of the queue for its item, use Fill this line first and confirm with Fill first. Stock that arrives then goes to that line before older lines. The line shows a Prioritised pill.

Ship the available items now: a prepaid order (or an order without payment) that waits for only some of its items can be split. The items in stock ship now; the backordered lines move to a linked follow-up order that keeps its place in the backorder queue and ships by itself when the stock arrives. Split an order by hand with the split icon Ship available items now on its row in Warehouse > Backorders, or switch on Ship available items per sales channel in Settings > Pack station. Orders paid at the door always ship complete. See the article "Pack Station and Pick Lists".

QrX can tell you when an item on backorder has stock available again: switch on Backorder can be filled. See "Stock Attention Alerts".

An order line for a kit waits as a whole when one of its components is short. See the article "Kits and Assembled Items".

When an order line cannot be matched to a stock item (for example a new SKU, or a product that was never linked), it appears in Settings > Warehouse > Stock > Needs mapping, on the Warehouses and tools tab. For each line:

After saving, the open orders with that product are checked for stock again.

A product that is published in the QrX app can only be linked to a stock item as a whole product. Its options cannot be linked to their own stock item, because the app sells and reserves the product quantity only: stock per option is not checked there.

In Warehouse > Pack station, select orders in the queue. The selection bar offers:

Snoozed and held orders keep their reserved stock and are skipped when you create a pick list. Find them in the Snoozed lane of the pack station, with Snoozed and Held. Use Unsnooze or Release hold to put an order back in the queue. If you scan the packing slip of a snoozed or held order, the pack station still opens it, because the parcel is in your hands.

Every stock movement is saved with the reason, the user, the time and the order or document it belongs to. Movements are never edited, only reversed. You see the history on the History tab of the stock item and on the product Stock tab. With Full WMS, Warehouse > History shows the history per item, location, warehouse or user, with Export CSV (at most one year at a time) and Stock on a date: what was on hand at the end of a day, for audits and counts.

Available leaves out units reserved for open orders, units in the receiving area that are not put away yet, units at packing and blocked units in quarantine.

Check whether the units are reserved by older or prioritised orders (Reserved by), still in the receiving area, in quarantine, in another warehouse than the one that ships the order, or in a lot with too little shelf life for that channel. Also check that the product is linked to the right stock item.

QrX does not block orders because of stock. Lines without stock go on backorder and are filled automatically.

Not in this release. Shopify orders reserve stock in QrX, but QrX does not change the stock levels in Shopify yet. Shopify stock sync is coming later. The availability of a kit is not sent to Shopify yet.

The product is linked to a stock item, so its available quantity follows the available warehouse stock and is read-only on the product. Change the stock in the warehouse (receive, adjust or count), not on the product. Unlimited stock cannot be switched on for a product that is managed in warehouse stock. To stop tracking one product, remove its stock link with Remove stock link on the Stock tab.

It may be snoozed or on hold. Look in the Snoozed lane of the pack station.

There were not enough units in the bins to reserve it: the stock may still be in receiving, in quarantine, in an expired lot or reserved for another pick list. The order stays in the queue. Create a new pick list when the stock is put away.

Contact QrX support when an item stays Under review, when the numbers do not match what is on the shelf after a count, or when an order does not reserve stock although its product is linked. Include the SKU, the order number and a screenshot of the Stock tab.