Privacy and Data Requests
QrX processes personal data to provide payment, delivery coordination, support, security and compliance services. This article explains whose data QrX processes, in which role, and how to make a privacy request.
Two Roles: Controller and Processor
QrX is the controller for merchant user accounts, billing, website visitors, support conversations and QrX's own security logs.
QrX is the processor for the data a merchant sends to QrX about its own customers (consignees) so QrX can create shipments, deliver PIN codes, collect Payment on Delivery, handle returns or send transactional messages. For that data the merchant is the controller, and the QrX Data Processing Addendum applies.
Payment providers (Stripe, Mollie, MultiSafePay) may act as independent controllers for payment data under their own terms.
Consumer Data
If you received or paid for a parcel through QrX, QrX may process your name, address, email, phone number, order reference, parcel and tracking status, and payment status on behalf of the merchant you ordered from. QrX never stores your card details and never sells your data.
Merchant Data
If you are a merchant, QrX processes your business account details, user accounts, transaction data, integration data, billing, support requests and reporting information needed to provide the service.
Your Rights
You can ask for access, correction, deletion, restriction, portability, or object to processing, and withdraw consent where processing is based on consent.
About an order you placed with a shop: contact the merchant first, because the merchant is the controller for that data. QrX supports the merchant in answering your request.
About your QrX account, a support conversation or the QrX website: email [email protected].
QrX responds within 30 days. You can also complain to a supervisory authority; for QrX B.V. the lead authority is the Dutch Autoriteit Persoonsgegevens (www.autoriteitpersoonsgegevens.nl).
Deleting a Merchant Account
When a merchant account is deleted, data is handled under the retention policy in the Privacy Policy. Records that QrX must keep by law, such as fiscal records, are kept only for the required period. The Privacy Policy lists the current retention periods and their status. If you want to know what happens to your specific data, ask through [email protected] for an individual assessment.
Where to Read More
Privacy Policy: qrx.eu/privacy-policy
Data Processing Addendum: qrx.eu/data-processing-addendum
Cookie Policy: qrx.eu/cookie-policy
Security Reminder
Do not send payment credentials, passwords, verification codes, full card numbers, API keys or secret tokens in chat or email.
When to Contact Our Support Team
Every privacy, access or deletion request is handled by a person. Support collects the request type and your contact details and passes it to the QrX privacy team.