How to Contact QrX
There are several ways to reach QrX. Choose the one that fits your question.
Chat With Yeldai
Yeldai is the QrX AI assistant in the chat on qrx.eu and in PortalX. It answers questions about QrX, payments, orders and tracking, and connects you to a person when needed. On qrx.eu the chat only loads after you allow Chat and support cookies in the cookie banner. If you chose "No, thanks" and want to use the chat, clear the stored site data for qrx.eu in your browser, reload the page and choose "Let me choose" to allow Chat and support. You can also use WhatsApp, phone or email below without changing your cookie choice.
You can message the QrX team on WhatsApp. The WhatsApp link is on qrx.eu/book-demo under "Another way to connect".
Phone
Call +31 85 888 7158 during business hours.
Support: [email protected]
Privacy and data requests: [email protected]
Legal questions: [email protected]
Book a Demo or a Call
Merchants, carriers, platforms, payment providers and investors can plan a personal online walkthrough at qrx.eu/book-demo: pick a time in the booking calendar or send a message with your company, country and what you would like to explore.
Consumers: Questions About an Order
Payment, PIN or payment link questions: contact QrX. Have your order number and the email or phone number used for the order ready.
Questions about the goods, returns, refunds or delivery promises: contact the merchant you ordered from first. See "What QrX Does and Does Not Do".
Merchants: Help in PortalX
Signed-in merchants can open the Help Center and the chat directly in PortalX at portal.qr-x.app. For outages, check status.qr-x.app first.
Safety Reminder
QrX never asks for your password, verification code, full card number or API key. Do not share them in chat, email or on the phone.