All pack station tabs show feedback in the centre of the screen on a neutral background, with clear text and a coloured status icon and edge. This includes waiting for the server and returning an order to the queue. You can keep scanning. Messages close automatically; hovering or focusing a control pauses the countdown. Use the close button to dismiss them.

If a badge belongs to another account, the station stays locked and shows an error. The camera stays on so you can scan a different badge immediately. The same badge is checked only once until you scan a different badge or choose Try again. Try again restarts the camera; you can also switch to PIN.

While the packing station is open, only the station lock is shown. The general portal PIN lock stays available when you leave the station.

The lock screen keeps the PIN and Badge controls together, with a decorative background behind the sign-in card. On smaller screens, scroll to reach all controls.

Queue opens on Active. Choose History for completed packing sessions, including the completion time and packer name. Search by order number, shop order or reference and filter merchant channels. Reprint the packing slip or all stored parcel labels with the row buttons. Printing requires transaction-view permission and available documents. Labels reuse shipment data and never buy a new label. Packing slips are archived in the shipment when generated. Older slips without an archive are generated once from the current order. After an incorrect PIN, the field clears and receives focus so you can try again.

Reprinting a merchant order also requires a completed packing session in your history and a currently active fulfilment grant for its merchant channel.

Use the theme and full screen controls in the header. Lock the station manually or configure an inactivity timeout in seconds. Unlock with your Portal PIN or choose Badge to start the inline camera automatically. Packing progress stays open. Tap a product image to enlarge it, then pinch, drag or use the zoom controls. Scan an exact box SKU or search the packaging catalogue. A connected scale is read automatically while packing, except while editing weight. Select merchant channels with the standard multiselect in Queue. Shipping choices use the current operator and merchant-channel policy; required UPS options stay locked. Address correction needs the existing edit permission and partner capability. Country, payment and label safeguards remain enforced.

Use the plus and minus buttons to adjust the active parcel weight in steps of 50 grams.

The shipping method dialog shows available services next to delivery options and a selection summary. Required options cannot be disabled. Put wall keeps warehouse and pick list controls together above the scanner and cubby board.

The Scan, Pack and Print steps show your current progress. Packaging stays full width: choose a box preset or open the full catalogue. Open the box selector to switch parcels or remove an empty extra parcel; the active parcel weight stays on the packing screen.

The Pack station is where you pack orders. You scan the order, scan every item that goes in the box, and QrX prints the shipping label and the packing slip for you. It works with a handheld barcode scanner, the camera of your device, or (when your station allows it) the keyboard.

Manage your badge in Profile, Sign-in & security. Administrators with Manage users can edit a badge in User edit. Use the existing Portal PIN (two letters and three digits), not a separate pack PIN. Station settings no longer contain personal credentials. The station has its own inactivity timeout in seconds; the general portal inactivity timer does not run on this screen. A locked station stays hidden on reload. Unlock with Portal PIN or choose Badge to start the inline camera. Packing progress is kept. The printer button opens shipment details and recent prints.

A kit line lists each part and how many of that part the order needs. You still scan the kit itself. Scanning a part does not pack the kit, and Complete does not ask for the parts again.

Good to know:

The hand button on an order line (Confirm without scanning) shows only when you have the pack override permission and the shop of the order allows it. Set this per shop on the channel’s Defaults tab, under Allow confirming items without scanning; when you pack for a merchant, the value you saved as the fulfilment partner counts. The server refuses an override for a shop where it is off. The printer button on a line prints the product’s barcode label (for example on a Dymo) and needs the permission to print labels. The product name opens the product in a new tab. The Box column shows the box a line goes into: a muted number until the line is confirmed, a bold one after.

If you reload the Pack station while an order is open, the same order comes back by itself, ready to scan. Orders you finished or abandoned do not come back.

Some actions need the pack override permission (only shown when your role allows it): Confirm without scanning on a line whose barcode will not scan, Mark as added without a scan for an insert, and Override for a weight that is off. You always give a short reason, and your name is logged with the order.

Scanning a product that is tracked by serial number does not count the unit yet. QrX shows Scan the serial number with for example "unit 1 of 2": the next scan is the serial number on the unit. Press Esc or Cancel to end the prompt without counting the unit.

When a line holds dangerous goods that the carrier of the order does not take, a warning chip under the product says for example "Lithium battery: not allowed with this carrier". You can still scan the order. When you press Complete, nothing is printed and a panel lists those lines.

The rules are set in Settings, Stock, Dangerous goods. Without rules nothing is ever blocked. Labels printed outside the pack station are not checked against these rules.

When an order does not fit in one box, you can pack it in several boxes that ship together as one UPS shipment. Each box gets its own label and tracking number, and the customer pays and receives the order exactly as with one box. This works only for UPS orders, and only when Several boxes per order (UPS) is on for the sales channel (Settings, Pack station, Packing per channel).

Other carriers cannot ship one order in several boxes. If you try, you see: "This carrier cannot ship one order in more than one box." Pack it in one box, or change the shipping method to UPS.

While an order is open you see two buttons under Complete and print:

Packed the wrong item or the wrong box? With the Reopen packed orders permission you can open a packed order again from Recently packed (the turn-back icon on the row).

Reopen is not possible once the carrier has scanned the parcel or when the order was packed again later. If UPS cannot void a QrX-owned label, nothing changes and the order stays packed.

The Queue lists every order that needs a label now, newest first. It loads more as you scroll and updates by itself.

The Session column shows the state of the open session, the name of the packer and the time of the last activity. Other session means the merchant or its fulfilment partner has the order open. Idle means that session has had no activity for 12 hours: opening the order releases it. A live session of someone else cannot be taken over: the message says the order is open in another packing session.

Tick the boxes in front of orders (up to 200). A bar shows "... orders selected" with:

Fulfilment partners can snooze, hold and set priority on the merchant orders in their own queue too. The merchant can also hold an order or raise its priority from the order in Transactions. Such an order shows a Held by merchant pill (point at it to read the reason) and is not picked or packed until the merchant releases it. A hold with an end shows Held by merchant until and the date and time; the order returns to the queue by itself at that moment. A Merchant: high or Merchant: urgent pill shows the merchant's priority; QrX uses the higher of your priority and the merchant's. Your own hold, snooze and priority stay separate.

Singles lists the orders with exactly one item. They are the fastest to pack: one scan packs the order and prints its label.

The Singles view opens on a dashboard that groups the waiting single-item orders by product, so you see which products you can pack next.

Press Scan products, or the Single product mode button on the Scan view, to pack singles without keyboard or mouse.

If no order is waiting for the product, or its channel has no singles shipping method or default weight, QrX says so and packs nothing. Codes that are not products (packing slip, order number, pick list, tote) still work.

You cannot switch on Single product mode while an order is being packed. Finish or abandon the current order first.

Scan a pick list or a tote to pack its orders. A panel on the right shows the pick list and how it works: The panel also shows how many totes the pick list has and their codes, so no tote is forgotten.

Use the leave button on the panel to stop working on the pick list.

At a pick list, scan single units. A pack barcode (an inner pack, a case or a pallet) books nothing there and shows for example Case of 12 scanned. Scan single units at a pick list. Pack barcodes count all their units at once only when you pack one order that you opened with its packing slip or order number.

Orders of the same customer that are combined into one parcel are packed as one order. The main order (the oldest one) opens with the items of every combined order and shows for example One parcel for 3 orders: 1001, 1002, 1003. Pack everything in one box: one label prints for the whole parcel.

Orders that stopped while packing: a missing item, a short pick (a picker could not find an item) or an order that changed. Each row shows the reason in the Session column. The buttons per row (some only with the pack override permission):

Two tabs: Snoozed (parked until a set time, or until someone unsnoozes them) and Held (on hold until released). Columns: Order, Channel, Created, Lines / units, Priority, Status and Changed. Use Unsnooze or Release hold on a row to send the order back to the queue.

At the pack station you can leave a comment on the order you are packing (the button in the card Shipment) and on the pick list you are packing from (the button at the top of the pick list panel). While the comments are open, a scan is not counted. Close the panel and the scan field is active again.

You can export the queue and the singles (with the merchant filter) and the snoozed and held orders. Click the Export icon, choose CSV or Excel and click Start export. The export uses the filters you have on the screen and runs in the background, so you can keep working.

The Show your exports icon opens Exports: all your exports, newest first, with more loading as you scroll and a refresh button. When an export is Ready, download the file. A file is kept for 24 hours. An Excel file holds at most 1,000,000 cells: export a larger list as CSV. You can run up to 3 exports at the same time.

You see these icons only when your role may open this list and may also export stock history.

When the order lines have sizes and you have not chosen a box yet, QrX suggests the smallest package preset that fits. The suggestion is filled in once. You can still choose another box. After the label, the shipment card shows the stored shipping price.

A line without a length, width or height is not guessed, so no box is suggested.

Open End of day under Warehouse, next to Pack station. Choose the warehouse and the carrier. Handover is off until you turn Handover required on for that warehouse.

On Pack station, open Put wall. Choose the warehouse and the pick list. Scan a picked unit. The screen shows that order's cubby. Scan the cubby to place the unit. A different cubby is refused and the unit stays unplaced. When every unit of the order is in the cubby, the cubby turns green. On a wide screen, Pack this order opens that order at the pack station. On a phone, sorting does not open the pack station. The put wall is off until you turn it on for that warehouse and save the cubby codes.

Leave settings empty to keep current behaviour. An empty selection keeps all eligible methods available. Per parcel: entered weight, then method fallback, then channel fallback. Parcels above the maximum are blocked. After scanning a single item, use this method and process the order automatically. Captured weight wins.

Merchant channel defaults apply when the merchant packs or ships. A fulfilment partner sets independent defaults in Settings > Partner Access > Received > Fulfilment settings for each channel. Choose allowed methods, the default method, single-item method and weight, and fallback and maximum parcel weights. Methods follow the selected label contract. Empty partner settings keep automatic selection and do not inherit merchant restrictions. Switching label contracts clears the draft defaults; choose methods for the new contract before saving. Captured weight takes priority. Reprints keep purchased labels unchanged.

Manage your badge in Profile, Sign-in & security. Administrators with Manage users can edit a badge in User edit. Use the existing Portal PIN (two letters and three digits), not a separate pack PIN. Station settings no longer contain personal credentials. The station has its own inactivity timeout in seconds; the general portal inactivity timer does not run on this screen. A locked station stays hidden on reload. Unlock with Portal PIN or choose Badge to start the inline camera. Packing progress is kept. The printer button opens shipment details and recent prints.

Use your Portal PIN or scan your badge QR with the camera. Generate a badge here and print it using your badge template.

Search order number, shop order or reference.

Choose a default box for each shipping method and a separate box for single-item orders. Singles use their box first, then the method box. A manual packing choice wins. Boxes belong to the merchant or fulfilment partner doing the packing. Leave a box unset to keep the existing behaviour.

Only users with Manage printing and Use pack station can change automatic locking or manage stations. The inactivity timeout is saved for the station, shared with its users, and protected against concurrent edits. Packers can still lock manually and unlock with their own PIN or badge.

Use the merchant’s design at the packing station. Default packing slip template: Choose an active packing slip template belonging to this merchant channel. Print a packing slip automatically with the label. Empty settings keep automatic printing of the standard slip. Manual printing stays available.

Unlocking with a PIN or badge activates that person’s own permissions. The shared PortalX login never lends its manager permissions to a packer. Station setup and automatic-lock changes require Manage printing; overrides, address correction and reprints require their own permissions. Switching people refreshes permissions before packing resumes. An expired or revoked station identity must unlock again.

The portal and pack station lock remember the last selected PIN or Badge tab on this browser. Badge opens the camera directly inside the card. Only the method preference is saved, never your PIN or badge code. The portal lock keeps the blurred background. An incorrect PIN is cleared and the input receives focus again. Unlocking uses the verified person’s own permissions.

Both lock screens submit your complete Portal PIN automatically, without an unlock button. If the PIN is refused, the field clears and regains focus after verification finishes. You can immediately type or tap the PIN again.

Open Settings, Warehouse, Warehouse productivity. Choose a warehouse, picking or packing, dates (up to 31 days), and hourly or daily buckets. Dates use the warehouse time zone, or your profile time zone for all warehouses. People requires both the individual permission and the privacy switch; select a person to filter. Work cycles shows start, physical ready and successful completion. Scroll for more rows. Export CSV requires its separate permission. Pause recorded work before a break; a station lock pauses it too. Unlocking does not resume it: choose Resume recorded work. A role administrator can use the Warehouse Manager template, review its four grants, save and assign it explicitly. Warehouse assignments remain unchanged. Agree an appropriate basis for employee monitoring before enabling individual figures. Repacking adds a cycle, not a second unique order. Missing warehouse evidence is excluded for warehouse-restricted users.

Recorded work excludes pauses, releases and carrier wait. Open intervals can include idle time. Rates include only complete cycles with reliable timing inside the bucket; missing measurements stay blank.

While either lock screen checks your PIN, a wide purple animated line appears below the keypad. It disappears when the check finishes. After a refused PIN, enter your PIN again.