Partner return proposals, return approvals and partner invoices
When a fulfilment partner handles your returns, QrX gives you three places to stay in control: proposals on a return, return approvals, and the invoices your partner has issued to you. None of them pays a shopper.
What a partner can propose on a return
When you let a fulfilment partner handle returns, you can also let that partner propose two things.
Propose a disposition: the partner says what should happen to the items (restock, refurbish, repair, liquidate, return to the shopper, or dispose). The stock is not booked until you approve.
Propose a refund: the partner suggests an amount and a currency. Approving the suggestion does not pay the shopper. You still settle the money yourself in Resolution.
Open the return from Transactions. The proposal is listed under Warehouse and under Resolution, and you approve or decline it there. The partner cannot refund the shopper, create the return label, or reject a return that has a paid return fee. The two switches live on the partner's channel access, under the returns group, and they stay off until you turn them on. While they are off, the partner completes the inspection as before and no refund form is shown. Inspection photos the partner adds are stored on your account, so you see the same photos in the warehouse section.
Return approvals
Open Settings, then Return approvals, when a fulfilment partner has sent a proposal that is still open.
Refund: approving records your decision. It does not pay the shopper. You still settle the money yourself.
Warehouse step: approving stays with someone who can receive returns. You can still decline the step.
If your role cannot decide, the row stays visible and the actions stay hidden.
Partner invoices
Open Settings, then Partner invoices. You see the invoices and credit notes your fulfilment partner has already issued to you. Drafts stay with the partner. The page is read only: there is no pay button, and nothing on this page pays a shopper. Open a row to read the period, the lines, the VAT, and whether the document is marked paid. A price shown as various means the line covers more than one unit price.
Bells
You get a bell when a fulfilment partner starts a receipt you did not announce, and when one of your returns is received or inspected. The receipt bell opens that receipt, and the return bell opens the order when the return is tied to one. You also get a bell when a partner count finds a difference on your own stock. Another merchant's lines at that warehouse are not included. A bell never changes a price or a payment.
When to contact support
Contact QrX support when a proposal you approved does not appear, or when the partner can see a refund amount you did not intend to share. Do not share payment links or bank details in the note.