Delivery, Pickup and Locations for App Orders
If you sell in the QrX consumer app, you decide how customers get their order: delivery to their address, pickup at one of your locations, or both. You can also charge a delivery fee, give free delivery above an amount, set a minimum order value and let customers choose a time slot. This article explains how to set it up in PortalX and what your customers see.
These settings apply only to orders placed in the QrX consumer app. Orders you create in PortalX, orders from the API, Shopify and other sources are not affected. Customers need the newest version of the QrX app to see the choices.
Where to Find the Settings
Delivery, fee, minimum order and time slots: in PortalX at portal.qr-x.app, go to Settings, Merchant Channels, open your channel, then the QrX Mobile App & Ordering tab and the Delivery & pickup section.
Shop type: on the same tab, in the Ordering section. See "Shop Type: How Shoppers Find Your Shop" below.
Pickup locations and opening hours: go to Settings, Locations. The Delivery & pickup section also has a Manage locations button that takes you there.
Shop Type: How Shoppers Find Your Shop
In the Ordering section of the QrX Mobile App & Ordering tab, choose a Shop type that fits your shop best: Fashion, Shoes & accessories, Beauty & health, Food & drinks, Grocery, Electronics, Home & living, Gifts & flowers, Sports & outdoor, Kids & toys, Pharmacy, Books & media, Pets, Services or Other. Then save the channel. You can choose one type per merchant channel. The field is optional.
In the QrX app, shoppers open All shops to see the shops in their country. Under the search field they can tap a pill per shop type, or All, to see only shops of that type. A pill only appears for a type that at least one listed shop has, and the pills only show when the list has shops of at least two different types. A shop without a shop type is still listed under All, but not under any type pill.
Set Up Delivery
Offer delivery: switch delivery on or off for app orders. Switch it off if customers can only pick up.
Delivery fee: the amount you charge for delivery, in your channel currency. Leave it empty for free delivery.
Free delivery from: when the value of the products in the order is at or above this amount, delivery is free. Leave it empty to always charge the fee.
Minimum order: customers cannot order from your shop below this product value. Leave it empty for no minimum.
Save your changes. The app shows the new settings on your shop page the next time customers open it.
How the Fee and Minimum Are Calculated
The free delivery amount and the minimum order are compared with the value of the products only. The delivery fee itself does not count.
The delivery fee is added as one order line called "Delivery". It is part of the order amount, so the customer pays it together with the products in the usual QrX payment at the door, or with Pay now when you ask for payment before delivery.
Pickup orders never get a delivery fee.
The minimum order applies to every app order from your shop, both delivery and pickup.
When a customer orders from several shops at once, each shop's own fee, free delivery amount and minimum apply, and each shop gets its own order.
Set Up Pickup Locations
Go to Settings, Locations and choose your shop.
Click Add location.
Enter the name customers see (for example "Store Amsterdam Centre"), the street and number, postal code, city and country, and the time zone of the location.
Switch on Pickup available so customers can choose this location at checkout.
Fill in the opening hours for each day of the week. Times are in the location time zone. Days that are not open show as closed.
Use Sort order to decide which location is shown first in the app. Lower numbers come first.
Save the location.
Pickup is offered in the app as soon as at least one location has pickup switched on. The Locations list shows each location's address, whether pickup is on and today's hours. There is a maximum number of locations per shop, shown in the list.
Temporarily Closing a Location
To close a location for a short time, for example a holiday, open the location and switch on Override opening hours. With Closed now on, the location is closed, whatever the weekly hours say. With Closed now off, it is shown as open. Switch the override off again to go back to the weekly hours. To stop offering pickup at a location completely, switch off Pickup available or delete the location. Existing orders keep their pickup location.
Time Slots
With time slots, customers choose when they receive or collect their order.
Use time slots: switch slots on or off.
Preparation time (minutes): a slot is offered only when it starts at least this long after the order is placed.
Days ahead: how many days customers can book ahead, from 1 to 14.
Time zone: the time zone your slot times are in.
Weekly windows: add a window for each day and time range, for example Monday 09:00 to 12:00. Each window repeats every week on its day. Choose whether it applies to delivery only, pickup only, or delivery and pickup. Use the icons to copy or delete a window.
When time slots are on, customers must pick a slot at checkout. If no window is available for the chosen option, they cannot complete the order for that option, so make sure you add windows for every option you offer.
What Your Customers See in the App
Shop page: the delivery fee, the free delivery amount, whether pickup is available and the minimum order.
Basket: how much more they need for free delivery, and how much is missing to reach your minimum. Checkout is blocked while the order is below the minimum.
Checkout: a choice between Delivery and Pickup (only the options you offer), a pickup location with its address and opening hours, and a time slot when you use slots. The summary shows the "Delivery" fee line and the total including the fee. Pickup orders do not need a shipping address.
My Orders: delivery or pickup, the pickup location, the time slot and the delivery fee.
How It Appears on Your Orders
In PortalX, Transactions, open the order. The address area shows Delivery or Pickup at followed by the location name, plus the chosen time slot and the delivery fee (or "Free"). The delivery fee is also an order line called "Delivery". It is not a product: it is not picked, packed or offered for return, and it does not use stock.
Marking an Order as Picked Up or Delivered
Pickup orders and orders you deliver yourself have no carrier tracking, so you confirm the handover in PortalX. In Transactions, open the actions menu of the order row (the three dots) and choose Mark picked up for a pickup order or Mark delivered for a delivery order.
Choose the menu item when the customer has collected the order or you have delivered it, and confirm.
The card then shows "Marked as picked up on [date] by [name]" or "Marked as delivered on [date] by [name]", where the name is the person who marked it. This is saved once and cannot be undone, so only click it after the handover.
It lets the customer review the products of that order in the QrX app. You see the reviews on the Reviews tab of each product (see "Managing Products in Your Catalog").
You need permission to set orders as shipped to see the menu item. A fulfilment partner sees it only when it may set orders as shipped for your shop.
It does not change the payment or the payment status of the order.
Shipping Labels and Pickup Orders
Pickup orders do not get a shipping label. When your selection in Transactions contains pickup orders, bulk Print shipping labels and bulk Set Shipping Method are blocked and PortalX tells you how many of the selected orders are pickup orders. Remove them from the selection to print labels for the delivery orders.
Common Problems
Customers do not see delivery or pickup choices: they need the newest version of the QrX app. Ask them to update it in the App Store or Google Play.
Pickup is not offered: check that at least one location under Settings, Locations has Pickup available switched on and that the location is not closed with Override opening hours.
No time slots appear: check that you added weekly windows for the right option (delivery, pickup or both), that the preparation time is not longer than your windows allow, and that Days ahead is set.
A customer was charged a delivery fee although the order looks big enough: free delivery is based on the product value only and must be at or above the Free delivery from amount.
A customer cannot check out: their products from your shop are below your Minimum order. The basket shows how much is missing.
Bulk label printing or setting the shipping method is blocked: your selection contains pickup orders. Deselect them and try again.
My shop is not shown under a shop type pill in All shops: check that a Shop type is chosen in the Ordering section and the channel is saved. The pills only appear when shops of at least two different types are listed, and customers need the newest version of the QrX app.
Times look wrong: check the time zone of the location and the time zone of your time slots.
A customer cannot review a pickup or delivery order: in Transactions, open the actions menu of the order row (the three dots) and choose Mark picked up or Mark delivered. The customer also needs the newest version of the QrX app.
I do not see Mark picked up or Mark delivered: the menu item shows in the actions menu (the three dots) of every order row that is not delivered yet, also on orders without a delivery or pickup choice and on orders that are not paid yet. You need permission to set orders as shipped. Orders the carrier already reports as delivered need no mark, and an order that is already marked shows the date and name instead. Payment does not count as delivery, because a customer can pay by link before the order ships.
When to Contact Our Support Team
Contact QrX support if your settings do not show in the app after saving, if a fee or minimum is applied differently from what this article describes, if a pickup order shows the wrong location, or if the order amount does not match the products plus the delivery fee. Tell us the order number and the shop (merchant channel) name, and a screenshot if you have one.