Transactions and Search in the QrX App
The QrX app has a Transactions section for your orders, and a search that looks through everything you may see. Both follow the same rules as the QrX portal and update live while the screen is open.
Where to Find It
Open Profile. In the Work card you see Search and Transactions, right above My message centre.
Transactions shows only when your role has the permission to view transactions.
The Transactions List
Tabs: All, Created, Pending payment, Paid, Cancelled, Return review and Returns in progress, each with a live number.
Search by order number, name or tracking number.
Filters (the sliders button): period, status, sales channel, country, tracking status, test orders, with messages, at risk (running late), paid at the door, paid afterwards, unsuccessful delivery attempt and no payment started.
The list loads more orders as you scroll.
The green Live dot means changes appear by themselves. An order that changes glows for a moment and moves to the right tab.
Order Details
Tap an order to see its status and amount, the customer, the shipping and billing address, the items, the tracking with its history, the payment details, the customer's note and the ID check for age-limited orders. Press and hold a transaction number to copy it.
Actions
Open Actions (the three dots) in the order. You only see the actions your role may use, and each one needs the same permission as in the portal.
Mark as shipped: optionally with a tracking number and link.
Cancel order and Mark as refunded: you must enter a reason and confirm.
Resend PIN email: only for orders with a PIN-protected payment page and a verified customer email.
Mark ID checked: for pickup orders with an age-limited product.
Delete order: for QrX administrators only. The order is hidden and can be restored in the portal.
If a colleague changed the order first, you see a message and the order refreshes. Nothing is changed twice.
Financial Dashboard (QrX Administrators)
QrX administrators who hold the financial dashboard permission see an extra button in the Transactions header. It shows income, profit, cash and receivables per period (today, week, month, quarter, year), a daily chart and the carriers, and it refreshes live. Other users never receive these numbers.
Search
Open Profile, Work, Search and type at least two characters.
It finds orders, tracking numbers, products, people, companies, deals, tasks and messages. Each section appears as soon as it has an answer.
You only get results you are allowed to open. Tap a result to go to it.
Times and Dates
All times in the Work screens use the time zone of your portal profile, a 24-hour clock and the order day, month, year, for example 08-11-2026 16:42. Activity also shows how long ago it happened, such as 2 hours ago.
Common Problems
I do not see Transactions: your role needs the permission to view transactions. Ask an administrator.
The list is empty: check the tab and the filters (the number on the filter button shows how many are on) and tap Reset.
An order is missing: make sure Hide test orders is off and the period is wide enough.
An action says someone else changed the order: the order has refreshed, check it and try again if needed.
Still stuck? Contact support through the chat in the QrX portal.