My Profile: how this screen works
My Profile is about you as a user: your name, photo and time zone, and how you sign in to QrX. The page has two tabs: Profile and Sign-in & security. This guide also explains the Notifications page, your inbox for alerts from QrX.
Profile tab
Photo, status and roles
Change avatar (the camera button on your photo): pick an image, then drag to place it and zoom with the slider (or pinch). Rotate turns it, Save Photo uploads it right away, Cancel keeps the old one. Without a photo you see your initials.
Active and your role names (for example Administrator) show your status and what roles you have. Roles are set by an administrator of your company in Settings, Users.
Save Changes: saves your name and time zone. The button is only active after you changed something.
Personal Information
First name and Last name: you can change them. Both are required.
Email address: your login. It cannot be changed after registration.
Phone number: can only be changed by an administrator.
Country: cannot be changed. Contact support if it is wrong.
Company
Company name: the company your account belongs to (read-only).
Time zone: all dates and times in the portal are shown in this time zone. Search, pick one and press Save Changes.
Sign-in & security tab
These settings are only for your own login. Nobody else can change them for you.
Authenticator app
By default you sign in with your password and a code QrX emails you. With an authenticator app you get the code from an app on your phone instead, which is safer.
Click Set up and then Start. First QrX checks it is you with a code (Confirm it is you).
Scan the QR code with your app (for example Google Authenticator, Microsoft Authenticator, 1Password or Authy). Cannot scan? Use Copy key and type the key in the app.
Enter the 6-digit code the app shows and click Turn on.
Save your backup codes: Copy codes or Download .txt, tick I saved these codes in a safe place and click Finish. You see them only once.
When the app is on, the card shows On and a Turn off button. Turning it off needs a code from the app or a backup code; after that you sign in with an email code again.
Backup codes
Shown when the authenticator app is on. Each code signs you in one time when you do not have your phone. The pill shows how many are left. New codes creates a fresh set (your old codes stop working right away). When you have 3 or fewer left, QrX reminds you to create new ones.
Passkeys
A passkey lets you sign in without a password or code, with your fingerprint, face or device PIN. Click Add passkey, give it a name if you like (for example Work laptop) and click Create passkey; then follow the steps in your browser. The list shows each passkey with its device, when it was created and last used. Use the pencil to rename it and the bin to delete it (QrX emails you to confirm). You can have up to 10 passkeys.
Portal PIN
Your Portal PIN unlocks the portal when it locks itself after you have been away for a while (the lock time is set for your company), or when you lock it with Ctrl+Shift+L (Cmd+Shift+L on a Mac). The PIN is 2 letters and 3 digits, for example AB123, and must be unique. Type it and click Save PIN.
Change Password
Enter your Current password, then a New password and Confirm new password. The bar shows how strong the new password is. It must be at least 8 characters with an uppercase letter, a lowercase letter, a number and a symbol. Click Update Password. The eye icons show or hide what you typed.
Notifications
Open your notifications from the bell at the top of the portal (click View all) or from Notifications in the menu. Here QrX tells you about things that need your attention, for example a received inbound delivery, a plan limit you reached or a new QrX update.
Unread (top right): how many notifications you have not opened yet.
Mark all as read: marks every notification as read.
All and Unread tabs: show all notifications or only the unread ones.
Each row has an icon for the kind of message (information, success, warning or problem), a title, a short text and the date and time. Unread rows are highlighted with a dot.
Click a row to mark it as read. When it has the arrow icon, it also opens the screen it is about.
Older notifications load automatically as you scroll. All caught up! means you reached the end.
Notifications appear in the language you chose for the portal. Older notifications, and text written by a person (such as the title of a QrX update or a technical error), stay in the language they were written in.
To choose how and when you receive alerts, go to Settings, Notifications.
Tips and common questions
"First name is required." or "Last name is required.": fill in both names before you save.
"PIN must be 2 letters + 3 digits (e.g. AB123).": use exactly 2 letters followed by 3 digits. If the PIN is already used by someone else, choose another one.
"Passwords do not match.": the new password and the confirmation are different.
"Failed to change password. Please try again.": check your current password and the password rules.
"That code is not correct. Try again." or "This code expired. Send a new code.": use the newest code from the app or the email.
"Too many wrong codes. Wait 15 minutes and try again.": wait and try again.
"This browser does not support passkeys.": use a recent version of Chrome, Edge, Safari or Firefox.
"This device already has a passkey for your account.": you do not need a second one on the same device.
Lost your phone? Sign in with a backup code, then turn the authenticator app off and set it up again on your new phone.
Need help? Click Chat at the bottom of the Help Center.
Pack badge and Portal PIN
Manage your badge in Profile, Sign-in & security. Administrators with Manage users can edit a badge in User edit. Use the existing Portal PIN (two letters and three digits), not a separate pack PIN. Station settings no longer contain personal credentials. The station has its own inactivity timeout in seconds; the general portal inactivity timer does not run on this screen. A locked station stays hidden on reload. Unlock with badge, Portal PIN or camera. Camera starts when selected; packing progress is kept. The printer button opens shipment details and recent prints.
Generate badge
Use your Portal PIN or scan your badge QR with the camera. Generate a badge here and print it using your badge template.
The portal and pack station lock remember the last selected PIN or Badge tab on this browser. Badge opens the camera directly inside the card. Only the method preference is saved, never your PIN or badge code. The portal lock keeps the blurred background. An incorrect PIN is cleared and the input receives focus again. Unlocking uses the verified person’s own permissions.
Both lock screens submit your complete Portal PIN automatically, without an unlock button. If the PIN is refused, the field clears and regains focus after verification finishes. You can immediately type or tap the PIN again.
Use the padlock in the top bar or Ctrl+Shift+L (Cmd+Shift+L on Mac) to lock PortalX manually. An exemption from automatic inactivity locking does not disable manual locking. Unlock with your Portal PIN or badge.
While either lock screen checks your PIN, a wide purple animated line appears below the keypad. It disappears when the check finishes. After a refused PIN, enter your PIN again.