For Consumers: How to Pay with QrX
If a merchant uses QrX, you pay for your order when it is delivered. You scan the QrX QR code or open the QrX payment link for your order, and you pay on your own phone. QrX provides the payment service for the merchant. The merchant sells the goods and the carrier delivers the parcel.
What You Need
A smartphone with a camera and an internet connection.
A payment method that is available for your order, for example a card, Apple Pay, Google Pay or a local bank method.
Sometimes a 4-digit PIN code. The merchant decides whether a PIN is needed. If it is, you receive it by email or SMS before the delivery.
You do not need to install an app. The payment page opens in your phone's browser.
How to Pay, Step by Step
Scan the QR code with your phone camera, or open the QrX payment link you received. Official QrX payment pages open on go.qr-x.app.
If the page asks for a PIN, enter the 4 digits. The PIN is checked automatically after the fourth digit, so there is no button to press.
Check the order on the page: the order description and number, the total amount and the currency. Many orders also show the products in your order. If a product name is underlined, tap it to see a picture of the product.
Tap the pay button. It shows the amount, for example "Pay EUR 35.00".
You are taken to the secure checkout of the payment provider. Choose your payment method and complete the payment. Your bank app may ask you to approve it.
Wait until you see the QrX confirmation page. It shows that the payment is complete, with the date and the transaction number. Do not close the page before you see it.
Changing the Language
The payment page is available in more than 40 languages. It opens in the language of your order. To change it, tap the globe button with the language code at the top of the page and pick your language from the list. You can search the list. The PIN screen has the same language button.
If You Already Paid
If you scan the QR code or open the payment link again after paying, QrX shows the payment confirmation page instead of asking you to pay again. Each time the payment page opens, QrX also checks the payment status with the payment provider. So if a confirmation did not reach QrX in time, opening the link again usually shows your payment as complete.
If Payment Fails
Go back to the QrX payment page and try again. You can use the same method or another one. If your bank shows a reservation but QrX does not show a confirmed payment, wait a few minutes and open the payment link again. If it still looks wrong, contact QrX support. Give your order number and the email address or phone number you used for the order.
If You Need Help with the Product
The merchant is the seller of the goods. Contact the merchant for missing items, wrong items, damaged goods, product quality, cancellations, returns, warranty, repairs or replacement. QrX can help you find the payment and order details, but QrX cannot decide a dispute about the goods.
Payment Safety
Only pay through the official QrX payment page and the payment provider's checkout that it opens.
Check the amount before you pay. If the amount is not what you expected, do not pay yet. Ask the merchant first, because the merchant sets the order amount.
QrX support never asks you to send card numbers, passwords, one-time bank codes or banking logins by chat, email or phone.
When to Contact Our Support Team
Contact QrX support if the payment page does not open, if you paid but the page does not show the confirmation, if you think you were charged twice, or if you did not receive your PIN. Have your order number and the email address or phone number from your order ready.