Last updated: 19 August 2026

This article summarizes the main points of the QrX Terms and Conditions for Help Center clarity. It does not replace the full Terms, published at https://qrx.eu/terms-and-conditions, or any signed merchant agreement. If this summary and the full Terms differ, the full Terms apply.

The Terms govern your access to and use of the services of QrX B.V., registered in The Netherlands under KVK number 99715554, with its registered office at Deventerweg 2A, 3843 GD Harderwijk. By creating an account, accessing the QrX platform, integrating our APIs or using our payment pages, you agree to the Terms.

QrX provides a technology platform that helps merchants collect digital payments and run their deliveries. Services include:

QrX B.V. is not a bank, electronic money institution or licensed payment service provider. Consumer payments are collected by licensed payment service providers, currently Mollie, Stripe and/or MultiSafePay. QrX provides the software, QR flow and merchant tools around those payments. Settlement timing, chargebacks and payment-method rules follow the payment service provider's terms and the merchant agreement.

You must provide accurate registration information and keep your account credentials, API keys and PIN codes secure. You are responsible for all activity under your account. Report any unauthorised access or suspected compromise to [email protected] immediately. QrX may request additional documentation and may refuse or revoke access if verification requirements are not met.

You must use the platform lawfully and securely. Illegal, fraudulent or harmful use, selling prohibited goods, attempts at unauthorised access, reverse engineering and actions that impair the platform are not allowed. QrX may suspend or terminate access immediately if it reasonably believes you are involved in prohibited activities.

QrX charges transaction fees and/or service fees as agreed in your merchant agreement. All fees are exclusive of VAT and other applicable taxes unless stated otherwise. QrX may adjust pricing with at least 30 days' written notice. Outstanding balances are due immediately upon termination.

Refunds and chargebacks follow the rules of the relevant payment scheme and payment service provider. Merchants remain responsible for customer service, refunds, warranty and disputes with their customers. QrX may assist with technical information and transaction data but is not a party to the purchase contract between merchant and customer.

QrX processes personal data in line with its Privacy Policy and the GDPR. Where QrX processes personal data on behalf of a merchant (in particular consignee and Payment on Delivery data), QrX is processor and the merchant is controller. The Data Processing Addendum (verwerkersovereenkomst), published at https://qrx.eu/data-processing-addendum, then applies automatically and forms part of the Terms.

QrX aims to provide the services with reasonable care but does not guarantee uninterrupted or error-free availability. Maintenance, third-party outages and technical issues can affect availability. Where changes to the services have a material impact, QrX gives reasonable advance notice where practicable.

To the maximum extent permitted by Dutch law, QrX is not liable for indirect or consequential damages, such as loss of profit, revenue, business or data. QrX's total liability for all claims in any 12-month period is capped at the total fees you paid to QrX during that same period. QrX is not liable for failures caused by payment service providers, carriers, telecommunications providers or force majeure.

Either party may terminate the service relationship with 30 days' written notice. QrX may suspend or terminate access immediately for a material breach, when required by law or a competent authority, on reasonable suspicion of fraud or money laundering, or when fees remain unpaid after written notice.

The current version is always published on the QrX website with its effective date. For significant changes, QrX notifies you through the platform or by email at least 30 days before they take effect.

The Terms are governed by Dutch law. Disputes are submitted to the competent courts in Gelderland, The Netherlands, unless mandatory law provides otherwise. The CISG does not apply. The Terms are available in several languages; if a translation conflicts with the Dutch text, the Dutch version prevails, except where mandatory local consumer law requires otherwise.

Company: QrX B.V.
​ Address: Deventerweg 2A, 3843 GD Harderwijk, The Netherlands
​ KVK: 99715554
​ BTW: NL869103076B01
​ Phone: +31 85 888 7158
​ Support: [email protected]
​ Legal: [email protected]