For Merchants: Payment Status, Tracking and Orders
PortalX gives merchant teams a central view of Payment On Delivery transactions, customer contacts, payment status, and tracking references.
Payment Statuses
Created: The order or transaction was created.
Pending: The customer has not completed payment yet, or payment confirmation is still being processed.
Paid: QrX received successful payment confirmation.
Failed: The payment attempt failed.
Expired: The payment link or transaction expired.
Cancelled: The transaction was cancelled according to merchant or system rules.
Refunded: A refund was processed or recorded where supported.
Order and Tracking References
Use clear merchant references and tracking references for each order. These references help Fin and human support connect consumer questions to the right merchant channel, payment, and delivery context.
Multiple Merchant Channels
If your business uses multiple channels, brands, or customer accounts, make sure each order is created under the correct channel. This prevents support data from being mixed between merchants or brands.
Support Checklist
When asking QrX for help, include the merchant name, channel, order reference, QrX transaction id, customer email or phone, amount, currency, and the current status shown in PortalX.