In QrX Portal, click the headset icon at the top right. In the QrX App, open Work and tap the headset button next to the settings gear.

When the switch is on (green dot), new customer conversations can be assigned to you automatically.

When it is off (grey dot), new customer conversations are not assigned to you. Your teams can still see them, and conversations already assigned to you stay yours.

QrX staff see the icon on every customer they select: it always shows your own setting.

Being away does not stop notifications by itself. When you switch to away, QrX offers to turn on Silent as well.

Choose 1 hour, Until 08:00 (the next 08:00 in your profile time zone) or Until I turn it off.

While Silent is on you get no push notifications on your phone, no Message Centre email alerts and no in-app alert sounds. Nothing is lost: conversations wait in your inbox.

A moon on the headset icon shows that Silent is on. Tap End silent to stop it earlier. A timed Silent ends by itself.

Silent is the same in QrX Portal and the QrX App: turn it on in one, and it is on everywhere.

Quiet hours repeat every day, for example 22:00 to 07:00. During that window you get no push or email alerts.

Set them in the QrX App (headset button, Daily quiet hours) or in QrX Portal under Settings, Notifications, Message Centre.

Quiet hours run in the time zone shown under the times.

I am away but still get notifications. Availability only controls new assignments. Turn on Silent or quiet hours to stop notifications.

I do not see the headset button in the app. Update the QrX App and connect your work account first.

Silent ended but the moon is still shown. Close and reopen the panel; it refreshes when Silent ends.