Branded Track & Trace for Merchants
QrX Track & Trace gives your customers a tracking page in your own brand style, with optional delivery-milestone notifications by email and SMS. Configure it in PortalX under Settings > Operations > Track & Trace (permission Manage Track & Trace; View Track & Trace stats is enough for the statistics).
What Consumers See
A tracking page in your style with a progress stepper and a journey timeline for the shipment, including outcomes such as "Delivery attempted" and "Returned", carrier information per parcel and a language switcher. The tracking link reaches the consumer through your milestone emails or SMS and your own messages.
Warehouse Steps Before the Carrier Scan
When your orders are picked and packed in a QrX warehouse, the tracking page can show two extra steps before the carrier scans the parcel: "Being picked" and "Packed". Switch it on per sales channel in Settings > Business > Merchant Channels, tab Settings, under Tracking: Show warehouse steps on the tracking page. It is off by default and needs branded track and trace on your plan; without it the switch is greyed out. The steps only show on the tracking page and in the live preview. No email or SMS is sent for them. As soon as the carrier has scanned the parcel, the page shows the carrier's steps as before.
The Five Tabs
Templates: design the tracking page and the notification messages.
Assignments: choose which template each channel uses, with an optional override per carrier. Test resolution shows which template a given shipment would get.
Tracking page: the page settings.
History: compare and restore earlier published versions.
Stats: usage statistics.
Designing Your Tracking Page
Open a template and edit layout, texts and branding in the visual designer. Reuse blocks from the component library ("QrX components" and "My components").
Add languages with Add language. Leave a language empty to reuse the default page. Use Auto-translate from default or Translate to all other languages to fill texts in one click.
Preview in light or dark and desktop or mobile, Preview with a real transaction, order or tracking number, or Open in browser.
Click Save draft, then Publish. Unsaved drafts are recovered if your browser closes.
Milestone Notifications
Milestones: Label created, In transit, Out for delivery, Delivered, Delivery attempted, Exception, Returned and Delayed. Each milestone has its own switch; when on, it sends the notifications set below it:
Email with its own subject, included at no extra charge.
SMS with a segment counter. SMS is a paid option that is off by default; see "SMS and WhatsApp Notifications: Settings and Costs".
WhatsApp is shown as "Coming soon".
Use Send test to receive exactly what you see through the same channels your customers use. Sent from shows the sending identity. Consumers can unsubscribe from milestone notifications through the link in the email or by replying STOP to an SMS. Payment and PIN messages are never affected by an unsubscribe.
Statistics
The Stats tab shows page views over time, where the page was opened from, top countries, devices and browsers, languages, templates, the most viewed orders and the QrX app funnel. You can include or exclude bots.
Not Available Yet
Custom tracking domains and estimated delivery dates are not available yet.
When to Contact Our Support Team
Contact QrX support if your published tracking page is not reachable, milestone notifications are not sent although the milestone is switched on, or tracking data for a shipment looks wrong compared with the carrier's own tracking.