AI-First Support and Human Handoff
QrX support is AI-first: our support assistant answers common questions instantly, using the Help Center and live QrX data, and hands you over to a person whenever a human check or decision is needed. You never get stuck with the assistant.
What Our Assistant Can Answer Instantly
What QrX is and what QrX provides.
How Payment On Delivery works.
Whether a payment is pending, paid, failed, expired, cancelled, or refunded when live data is available.
Where to find tracking information available to QrX.
How to resend payment links or PINs when allowed.
What information consumers and merchants should provide to support.
Which issues belong to the merchant, carrier, payment provider, or QrX.
When You Are Handed to a Person
You dispute a payment, refund, or chargeback, or raise a legal or privacy request.
Your issue is about damaged, wrong, missing, defective, or late goods.
You ask QrX to decide a merchant return, warranty, cancellation, or compensation outcome.
Your identity is unclear or the email, phone, order, or merchant context cannot be verified.
Live QrX data is missing, conflicting, or unavailable.
The conversation involves fraud, security credentials, API secrets, or account compromise.
You are stuck, the situation is urgent, or you simply ask for a person.
What Happens at Handoff
When you are handed over, the assistant summarizes what it already checked, what data was found, and what remains unclear, so you do not have to repeat yourself. The assistant never promises a refund, delivery outcome, legal result, or merchant decision; those always come from a person or from the merchant.