A fulfilment company can manage its clients' channels and users inside its own account. Open Settings, Clients. Create a client, save its company details, assign its active merchant channels, then create or assign a disabled merchant user. Enable access after checking the assigned channels. This creates no separate QrX customer account, and merchant users sign in directly under the fulfilment account.

Each client has its own stock pool. Identical SKUs or barcodes in another client do not grant access to that stock. Catalogue, stock history and stock documents follow the client boundary. Merchants manage their own suppliers and purchase orders and announce deliveries. Draft orders and delivery announcements also work without full warehouse operations enabled. Warehouse staff perform the receiving and book the stock.

Merchants see channel conversations only when they also have participant access. They can reply with text, read permitted files and mark displayed messages as read. Revoking access also removes file and realtime access. Conversation administration remains with staff, and the header Messages menu lists only the conversations a person may see. Staff invitations and consumer support availability remain staff controls.

Service & billing uses the existing 3PL agreements, rates, charges, statements and invoices. Same-account clients have an explicit billing identity. Creating a client sends no invoice or payment request. Billing administration remains with authorised staff.

For a merchant user in a fulfilment account, all dashboard figures, including payment packages, payment time and customer ratings, are limited to the channels assigned to that merchant. All channels means all of the channels assigned to that user. The fulfilment company can see the combined figures for its account.