Pack and Print on the Phone
With the QrX app, a picker can pack an order right after picking it and print its label on the station printers, without walking to a packing table. Everything works exactly like the pack station in PortalX: the same scanning rules, the same label safety (never two labels for one order), the same print status and the same history. An order you start on the phone can be finished at the station, and the other way round.
Who It Is For
Warehouse staff who pick with the QrX app and want to pack and ship the order on the spot.
Smaller warehouses where one person picks, packs and prints.
Fulfilment partners who pack orders of the merchants they work for; the same grants apply as at the pack station.
Packing on the phone is part of the pack station of the Warehouse (WMS) module of your QrX plan. The pack station must be turned on for your account, and the phone prints through the PrintNode printers of your stations. See the article "Pack Station and Pick Lists" for the setup.
Where to Find It
In the QrX app, open Warehouse Management and the Picking card. Pack an order opens the scanner: scan the order barcode or the pick list.
After you picked a pick list or a single order, the app offers Pack and print here.
Recently packed by me lists the orders you packed on this phone, with their print status. From here you reopen a packed order.
Pack an Order Step by Step
Choose the Pack station whose printers you want to use. The app remembers your choice on this phone. Without a station, the label goes to the default label printer of your account.
Scan the order or the pick list. When a code fits several orders, choose the order under Choose the order to pack. An order that someone already started is opened where it was left.
The order note and the gift note of the order are shown at the top, with the packing note of each item.
Scan every item of the order. Serial-tracked items ask for the serial number of every unit. Scanning a case barcode counts all its units; when a case holds more than the order still needs, scan single units.
When everything is scanned, the app says "Everything is scanned. Complete to print the label." Tap Complete and print label.
The app shows "Packed. The label is on its way to the printer." and the print status of the Label and the Packing slip: Queued, Printing, Printed or Print failed. Tap Pack next order to go on.
Your name, the time and every scan are saved with the order, like at the pack station. The customer pays exactly the same: the payment page, the PIN and the amount never change because you pack on the phone.
Lost the connection while you tapped Complete? The app sends the same request again when it is back online. The order is completed once and gets one label; nothing is printed twice. When a colleague has the order open at the station at that moment, the app says "Someone else is working on this order. Try again in a moment."
Several Boxes on the Phone
When the sales channel allows several boxes per order (UPS only, see "Pack Station and Pick Lists"), the box strip shows which box you are packing into ("Packing into box 1"). Tap Add box for the next box, scan the items into it, and tap a box to make it the active one. Every box needs its Weight (grams), and you can add its Size (cm). Remove box takes an empty box away. Complete is refused while a box is empty, a box has no weight, or the boxes do not hold all packed quantities; the app tells you which.
Reopen a Packed Order on the Phone
Packed the wrong item or used the wrong box? Open Recently packed by me, choose the order and tap Reopen packed order. Enter the Reason (required) and confirm with Reopen order. This needs the permission Reopen packed orders.
UPS orders: "The label was voided: completing it buys a new label." The order goes back to scanning. Complete it again and QrX buys and prints one new label; the customer receives the new tracking number.
Other carriers: "The label stays valid: completing it prints the same label again."
Not possible: when the carrier already scanned the parcel, when the order was packed again in the meantime, or when the label belongs to a fulfilment partner's contract ("Orders of a fulfilment partner are reopened at the pack station."). When UPS does not cancel the label, nothing changes: "The carrier did not cancel the label. Nothing changed."
What Stays at the Pack Station
Some steps need the full station screen. The phone then shows "Finish this order at the pack station." and the button Leave for the station; the order waits at the station exactly where you left it:
A weight check ("This order needs a weight check.").
Dangerous goods the shipping method does not allow.
Confirming an item without a scan, reporting a missing item, or an insert that must be skipped.
Resuming an order from Exceptions, abandoning a session, or finishing an order that got stuck while completing.
Printing a label again when the printer failed ("The label could not be printed.").
Orders with more than one shipment: "Orders with more than one shipment are not handled on the phone."
What the Messages Mean
"No open order found for this code.": the code is not an open order or pick list of your warehouse.
"This order is cancelled. Do not pack it." or "The order changed in the meantime. Open it again.": the order changed in PortalX while you worked.
"This order has no shipping method, so no label can be printed.": set a shipping method in Transactions first.
"This order is already packed." or "This order already has a label.": nothing to do; reopen it if you really need to repack.
"Items of this order were reported missing at picking.": a supervisor decides on the short pick at the station first.
"This item is not in this order.", "Unknown code." or "All units of this item are already scanned.": check the item you scanned.
"This code fits several products. Choose one.": pick the product under Which product is it?
"Scan the serial number of this unit." and "That is the product code. Scan the serial number.": serial-tracked items are scanned one by one.
"This order ships inside order ...": the order was combined with another order; pack the order named in the message.
"The fulfilment partner's shipping contract cannot make this label." or "The label of this order is printed at the fulfilment partner's pack station.": the label belongs to the partner's contract.
"You no longer have access to this merchant's orders.": the merchant changed your access.
"Packed and the label is queued, but the packing slip did not print.": the order is packed; print the packing slip again at the station.
"That did not work (...). Try again or finish at the pack station.": an unexpected answer; nothing was changed.
Permissions
Pick orders and Use the pack station: pack an order on the phone, complete it and print.
Reopen packed orders: reopen a packed order from Recently packed by me.
Permissions are set per role in Settings > Team & Access > Roles & Permissions. See "Team Members, Roles and Partner Access". Users who are limited to certain warehouses only pack orders of those warehouses.
Limits
Several boxes per order works with UPS only, and only when the sales channel allows it.
The phone does not pack orders with more than one shipment, and does not do weight checks or dangerous goods overrides.
When you complete or reopen very many orders within one minute, the app waits a moment before it sends the next one.
Frequently Asked Questions
Which printer prints the label?
The label printer and the packing slip printer of the pack station you chose on the phone. Without a station, the default label printer of your account. Print status and reprints are in PortalX under Warehouse > Pack station, Recently packed.
I started an order on the phone and the battery died. What now?
Nothing is lost. Scan the order on another phone or at the pack station: it opens where you left it ("Order opened where it was left.").
Can I pack an order that I did not pick?
Yes. Use Pack an order and scan the order barcode or its pick list. The same rules apply as at the station: the order must be in the pack queue and have a shipping method.
Why does the app send me to the pack station?
The order needs a step the phone does not offer, for example a weight check or confirming an item without a scan. Tap Leave for the station; the order is waiting there.
When to Contact Our Support Team
Contact us when a label did not print although the status says Printed, when an order cannot be opened on the phone or at the station, or when a reopen refuses with a message you do not expect. Share the order number, the pack station and the time. Never share a password or PIN.