What to Provide When Contacting Support
Clear information helps QrX answer faster. Do not send passwords, full card numbers, one-time bank codes, API keys, or secret tokens.
Consumers
Merchant name.
Order number or tracking number.
QrX transaction id if visible.
Amount and currency.
Payment date and approximate time.
Email address or phone number used for the order.
A short description of the issue.
Merchants
Merchant account and channel.
Order reference and QrX transaction id.
Customer email or phone if relevant.
Current status shown in PortalX.
Payment provider reference if available.
Tracking reference if relevant.
For API issues: timestamp, endpoint, response status, and webhook event id.
When It Is Urgent
Say it is urgent if payment is confirmed but delivery is blocked, a customer was charged twice, a production API integration is failing, account security may be compromised, or a privacy/legal request was received.