Tracking Your Order and Delivery Notifications
If your merchant uses QrX Track & Trace, you can follow your parcel on a tracking page in the merchant's own style and receive delivery updates. The carrier delivers the parcel and provides the tracking events. The merchant owns the delivery promise. QrX shows the information on the tracking page.
Opening Your Tracking Page
The tracking link is sent to you by email or SMS, depending on the merchant's setup.
QrX tracking pages open on go.qr-x.app, with the merchant's name and your personal tracking code in the address.
You do not need an account or an app to open the page.
What You See on the Tracking Page
The journey of your parcel, step by step, for example shipped, on the way, out for delivery and delivered.
"Delivery attempted" when the carrier tried to deliver but could not, for example because nobody was home. This is not the same as delivered; the carrier usually tries again or tells you what happens next.
"Returned" when the parcel goes back to the sender.
Carrier details per parcel, including the carrier tracking number. Orders with more than one parcel show each parcel.
You can change the language of the tracking page at any time with the language switcher.
Delivery Notifications
When the merchant has turned them on, you receive updates at delivery milestones, for example when your parcel is shipped, out for delivery or delivered. These updates arrive by email or SMS, depending on the merchant's setup and the contact details on your order.
Stopping Delivery Notifications
Use the unsubscribe link at the bottom of a delivery notification email, or
reply STOP to a delivery notification SMS.
Unsubscribing only stops delivery milestone updates. Payment messages, such as payment links, PIN codes and email verification, are part of the payment flow and are still sent.
Paying for a Payment On Delivery Order
Tracking and payment are separate. To pay, scan the QrX QR code at the door or open your QrX payment link. See "For Consumers: How to Pay with QrX".
My Tracking Information Looks Wrong
Tracking events come from the carrier and can take some time to update. If the status has not changed for a long time, or it does not match what actually happened, contact the merchant first. The merchant works with the carrier and owns the delivery promise. QrX support can help you find your tracking number and confirm whether the payment for the delivery is complete.
When to Contact Our Support Team
Contact QrX support if your tracking link does not open. If your parcel appears lost or stolen, or the status does not match what happened, contact the merchant first: those situations need a merchant or carrier decision. In chat, share your order number and the email address or phone number from the order, and our assistant can look up your tracking link.