Connecting Your Payment Provider (Stripe, Mollie, MultiSafePay)
Payments at the door are processed by a payment provider connected to your sales channel. QrX supports Stripe, Mollie and MultiSafePay. This article explains how to connect them.
Where to Find It
Go to Settings > Merchant Channels, open the channel and choose the Payments tab (permission Manage Channels). The active provider shows "... is the selected payment provider for this channel." New channels use Stripe by default. To change which provider is active on a channel, contact QrX support.
Stripe
Save any open channel changes first.
If you have no Stripe account yet, fill in the legal company name, company email and country.
Click Connect Stripe. Stripe's own onboarding opens.
After finishing, Stripe sends you back to PortalX ("Finishing Stripe setup") and then to the Payments tab.
Pending: "Stripe account created. Finish setup in the Stripe window." Use Continue Stripe setup.
Connected: "Connected: your account name".
"Could not start Stripe Connect. Save the channel email and try again.": save the channel email, then retry.
Your connected Stripe account pays its own Stripe processing fees. Choose which methods customers see under Stripe Payment Methods.
Mollie
Save any open channel changes first.
Click Connect with QrX. Mollie's authorization page opens.
Back in PortalX, pick a website profile if your Mollie account has several.
When done it shows "Connected: name, profile". If Mollie is not ready to accept payments yet, follow "Complete your Mollie onboarding to accept payments."
You can Reconnect or Disconnect (existing payments will still be verified) and choose at least one method under Mollie Methods.
MultiSafePay
Click Register with MultiSafepay to sign up through QrX's partner link. QrX then completes the connection. When ready it shows "MultiSafepay is connected on this channel." and you can choose payment methods.
Payment Link Progress
Payment links are created in the background. In Transactions you may briefly see PSP Pending, PSP Creating or PSP Retrying. PSP Failed means the provider refused to create the link; check that your provider account is fully activated.
When to Contact Our Support Team
You want to switch the active provider on a channel, or disconnect Stripe.
You registered with MultiSafePay and the channel is still not connected after a business day.
Transactions keep showing PSP Failed while your provider account is active.