Stock Attention Alerts
Stock attention alerts tell you when something in the warehouse waits for a person: a backorder that can be filled, a count or a transfer with a difference, a purchase order that is late, or order lines that are not linked to a stock item. QrX checks every hour and rings the bell once for each thing. All alerts are off until you switch them on.
Where to Find It
Go to Settings > Warehouse > Stock and find the card Stock attention alerts. The card has its own Save button. You only see the alerts your account can use.
The Alerts
Backorder can be filled: an item on backorder has stock available again in a warehouse. The bell goes to colleagues with the permission View stock and opens the backorders list.
Count waits for approval: a count has a difference that someone must approve. The bell goes to colleagues with the permission Approve stock counts and opens the count.
Transfer has a difference: a transfer was received with more or fewer units than were sent. The bell goes to colleagues with the permission Transfer stock and opens the transfer. Needs Full WMS with the modules for multiple warehouses and transfers.
Purchase order overdue: a purchase order is past its expected date and not fully received. The bell goes to colleagues with the permission View purchasing and opens the purchase order. Needs Full WMS with the purchasing module. When you move the expected date and that date passes too, you are told again.
Order lines wait for a stock item: an order line of an open order is still not linked to a stock item after the number of hours you set. The bell goes to colleagues with the permission Manage stock settings and opens Needs mapping. This alert is always one notification with the number of lines.
Shipped without a serial number: units of an item with serial numbers shipped without a scanned serial number, because the label was printed outside the pack station. The bell goes to colleagues with the permission View stock and opens the serial numbers of the item, or the report when several items are involved. Needs Full WMS with the module Serial numbers. See "Serial Numbers and Lot Recall".
Switch the Alerts On
Open the card Stock attention alerts in Settings > Warehouse > Stock.
Switch on each alert you want to hear about.
When Order lines wait for a stock item is on, fill in Unmapped order lines alert after (hours): 1 to 720 hours. The default is 24.
Under Alert emails to choose up to 20 colleagues who also get an email. Leave it empty (Nobody, bell only) when the bell is enough.
Click Save on the card.
How an Alert Fires
Each thing is announced once. When it is solved the alert clears, and the same thing can be announced again if it comes back later.
Several things of the same kind in one hourly check give one notification, for example "3 counts wait for approval", that opens the list.
When you switch an alert on, what already waits at that moment is not announced. You hear about everything that is new from then on.
Switching an alert off and on again starts clean in the same way.
These alerts go to the bell and to email. They are not sent to the phone and not as a webhook.
Emails
A chosen colleague gets one email per hourly check with the new alerts. A colleague only gets the email of an alert when the role has the permission for that kind of work and can view stock. Each colleague gets the email in the language they last chose in PortalX. When someone never chose a language there, QrX uses the language of their Work app, then the language of the account's country, then English. When the card shows "Emails are not sent yet. The bell still is.", emails are not switched on for your account yet.
Permissions
View stock: see the card.
Manage stock settings: switch alerts on or off, set the hours and choose the colleagues.
Frequently Asked Questions
I switched an alert on but I do not see a notification. Why?
The check runs once an hour, what already waited when you switched the alert on is not announced, and the bell only shows an alert to colleagues with the permission for that kind of work. A stock that runs low is a different alert: see the article "Low Stock Alerts".
When to Contact Our Support Team
Contact QrX support when an alert is switched on, something new has waited for more than two hours and no colleague with the right permission got a notification.