Plan Limits and Usage: What Happens When You Reach a Limit
Every QrX product has plans with clear limits: how many products, users, channels, integrations, shipping rules, Message Centre agents, return requests and warehouse orders are included. This article explains where you see your usage, what happens when you reach a limit and how to get more.
Where to see your usage
Go to Settings > Billing > Plans. Each product shows your plan and a usage meter per limit, for example "8,100 of 10,000 products".
When you use 80% or 100% of a limit, a short banner appears at the top of PortalX and you get an in-app notification. The banner has an upgrade link.
All prices and limits per plan are on the public pricing page: qrx.eu/pricing.
What happens at a limit
Nothing you already have is deleted or switched off. Limits only stop you from adding something new. When you try to add one more than your plan allows, PortalX shows a prompt with the limit, your current usage and the next plan that fits, with its price and a button to the Plans page. After you upgrade, you can add it right away.
Products: applies to creating products in PortalX, imports and the public API. From Shopify, new products above the limit are not imported (no prompt is shown); updates to products you already have keep syncing. A file import is checked before it starts: if the file would go over your limit, nothing is imported and you see how many products you have left. Updates to existing products always continue. Products that are created automatically from incoming orders are never blocked, so orders and payments keep working.
Users, channels, integrations and shipping rules: you cannot add a new one above the limit. Existing ones keep working.
Labels per month: this is a guide, not a block. You get a notice at 80% and 100%, but you can always keep creating labels and shipping.
Branded tracking and shipping analytics: these features depend on your Shipping plan. Without them, your customers see the standard QrX tracking page, and the analytics screen shows an upgrade card.
Returns
Each Returns plan includes a number of return requests per month. On the Free plan, new return requests above the monthly allowance need a bigger plan. On paid plans you can go above the included amount: extra returns are billed per return after the month, at the price shown on the pricing page.
Warehouse (WMS)
Each Warehouse plan includes a number of orders shipped from stock per month. On the Free plan, new orders above the monthly allowance are held: they are not shown for picking and packing yet, and the warehouse screens show a notice. Held orders are released a few minutes after you upgrade, or automatically at the start of the next month. On paid plans, extra orders are billed per order after the month.
Message Centre agents and seats
An agent is a user who can reply in the Message Centre. Users who can only read messages are free and do not count.
The Free plan includes one agent. The Team plan includes three agents, and you can add more agents for a monthly price per agent.
When you give a user a role that can reply and you are above your included agents, PortalX shows the price per extra agent and adds a paid seat after you confirm. Seats are billed monthly in advance with your plan; a seat added in the middle of a period is billed for the rest of that period.
If you remove an agent, the seat is freed at the start of your next period. There is no refund for the current period.
What you already had stays allowed
When limits started, QrX recorded what each existing account already used. That usage stays allowed on your current plan, even if it is above the plan limit, and features you already used stay available. New additions follow your plan. When you change plan, this is recorded again for the product you changed.
Downgrading above a limit
You can downgrade even when you use more than the lower plan allows. The preview shows which limits you will be above. Nothing is removed; you only cannot add more of those items until you are below the limit or upgrade again.
How to get more
Upgrade yourself under Settings > Billing > Plans. An upgrade starts right away with one prorated invoice for the rest of the period. See "Billing, Plans and Invoices".
You need the billing management permission to change plans. If you do not have it, ask an admin of your account.
For contract or Enterprise plans, or if a limit does not fit your business, contact QrX support.