Cookie Policy
Last updated: 27 September 2026
About This Policy
This Cookie Policy explains how QrX B.V. ("QrX", "we", "us") uses cookies and similar technologies when you visit our website, use our management portal or interact with our services. Essential cookies are always used because the platform cannot work without them. Non-essential cookies and similar technologies are only used with your consent.
1. What Are Cookies?
Cookies are small text files stored on your device (computer, tablet or phone) when you visit a website. They help the website function correctly, remember your preferences and improve your browsing experience. Session cookies are temporary and deleted when you close your browser. Persistent cookies remain on your device until they expire or you delete them. Similar technologies include local storage, which we use for example for theme preferences, authentication and your cookie choice.
2. Cookie Categories in Our Banner
When you first visit qrx.eu, a banner asks what you want to allow. You can choose OK! (allow all), No, thanks (essential only) or Let me choose. The banner shows these categories:
Essential (always on): required for the platform to work and cannot be switched off. They support authentication, session management, security tokens, CSRF protection, PIN lock state, payment processing flows and remembering your cookie choice.
Analytics: helps us understand how the site is used so we can improve it, for example page views, navigation and performance. Sentry session replay only runs when you allow Analytics.
Chat & support: the Intercom support chat. The Intercom chat widget only loads after you allow Chat & support.
3. How We Use Cookies
Authentication and security: keeping you logged in, validating security tokens and protecting against unauthorised access and cross-site request forgery.
Preferences: remembering your language (the merchant portal supports 15 languages and consumer pages support more than 40), theme (light or dark mode in the merchant portal), sidebar layout and other display settings.
Performance and analytics: monitoring platform performance, tracking errors via Sentry, measuring page load times and understanding how pages are used.
Fraud prevention: detecting suspicious activity, preventing unauthorised payment attempts and supporting security monitoring.
4. Third-Party Services
Some cookies and similar technologies are set by third-party services we integrate with:
Payment service providers (Stripe, Mollie, MultiSafePay): may set cookies during payment processing for secure transactions and fraud prevention.
Sentry: error monitoring that may use cookies or local storage to report technical errors. Session replay is only used when you allow Analytics.
Microsoft Clarity: analytics and session insights, used on our website and on our consumer payment pages, to understand how pages are used and to find problems.
Intercom: our customer support chat, loaded only after you allow Chat & support.
Each third-party service operates under its own privacy and cookie policies. We recommend reviewing their policies for details on their data practices.
5. Changing Your Choice Later
There is no cookie settings link on the website yet. To change your choice, clear the site data (cookies and stored data) for qrx.eu in your browser settings and visit qrx.eu again. The cookie banner then appears again and you can make a new choice. You can also contact us at [email protected].
Most browsers also let you view, block or delete cookies in their settings. Blocking or deleting essential cookies may stop the platform from working correctly: you may be unable to log in, pay or use core features, and saved preferences will be lost.
6. Cookie Consent
In line with the EU ePrivacy Directive and the GDPR, we ask for your consent before using non-essential cookies. Essential cookies do not require consent because they are strictly necessary for the platform to function. You can withdraw your consent at any time as described above.
7. Cookie Retention Periods
Session cookies are deleted when you close your browser. Persistent cookies have varying expiration periods: authentication tokens are valid for a limited period, preference cookies (language, theme) are kept for up to 12 months, and analytics identifiers for up to 24 months. You can delete persistent cookies at any time in your browser settings.
8. Contact Us
If you have questions about our use of cookies or want to exercise your data protection rights, please contact us:
Company: QrX B.V.
Address: Deventerweg 2A, 3843 GD Harderwijk, The Netherlands
Email: [email protected]