Cookie Policy
Last updated: March 25, 2026
About This Policy
This Cookie Policy explains how QrX B.V. ("QrX", "we", "us") uses cookies and similar technologies when you visit our website, use our management portal or interact with our services. By continuing to use our platform, you consent to the use of essential cookies. Non-essential cookies are only placed with your explicit consent.
1. What Are Cookies?
Cookies are small text files stored on your device (computer, tablet or phone) when you visit a website. They help the website function correctly, remember your preferences and improve your browsing experience. Session cookies are temporary and deleted when you close your browser. Persistent cookies remain on your device until they expire or you delete them manually. Similar technologies include local storage, which we use for theme preferences and authentication tokens.
2. Types of Cookies We Use
We categorise the cookies and similar technologies on our platform as follows:
Essential Cookies (Strictly Necessary)
These cookies are required for the platform to function and cannot be disabled. They enable core functionality such as user authentication, session management, security tokens (JWT), CSRF protection, PIN lock state and payment processing flows. Without these cookies, the platform cannot operate securely.
Analytics Cookies
These cookies help us understand how visitors interact with our platform by collecting anonymised data about page views, navigation patterns, feature usage and performance metrics. Analytics data is aggregated and cannot identify individual users. We use this information to improve our services, identify technical issues and optimise the user experience.
Functionality Cookies
These cookies remember your preferences such as your selected language (from 15 supported languages), theme settings (light or dark mode), display preferences, sidebar state and regional formatting options. They enhance your experience but are not strictly necessary for the platform to function.
3. How We Use Cookies
We use cookies and similar technologies for the following purposes:
Authentication and security — maintaining your logged-in session, validating security tokens and protecting against unauthorised access and cross-site request forgery.
Preferences — remembering your language selection, theme preference (light/dark mode), sidebar layout and other display settings across sessions.
Performance and analytics — monitoring platform performance, tracking error rates via Sentry, measuring page load times and identifying areas for improvement.
Fraud prevention — detecting suspicious activity patterns, preventing unauthorised payment attempts and supporting security monitoring.
4. Third-Party Cookies and Services
Some cookies on our platform are set by third-party services that we integrate with. These include:
Payment service providers (Stripe, Mollie, MultiSafePay, IcePay, Pay.nl) — may set cookies during payment processing to ensure secure transactions and fraud prevention.
Sentry — our error monitoring service may use cookies or local storage to track and report technical errors for platform stability.
Intercom — our customer support platform may set cookies to maintain support chat sessions and provide personalised assistance.
Each third-party service operates under its own privacy and cookie policies. We recommend reviewing their policies for details on their data practices.
5. Managing Your Cookie Preferences
You can control and manage cookies in several ways:
Browser settings — most browsers allow you to view, block or delete cookies through their settings menu. Refer to your browser's help documentation for instructions.
Cookie consent — when you first visit our platform, you can choose to accept all cookies or only essential cookies through our consent banner.
Platform settings — you can adjust certain preferences (such as language and theme) directly within your QrX account settings.
Please note that blocking or deleting essential cookies may prevent the platform from functioning correctly. You may be unable to log in, process payments or use core features. If you delete cookies, your saved preferences will be lost and you will need to log in again.
6. Cookie Consent
In accordance with the EU ePrivacy Directive and GDPR, we obtain your consent before placing non-essential cookies on your device. Essential cookies do not require consent as they are strictly necessary for the platform to function. You can withdraw your consent or change your preferences at any time by clearing your browser cookies and revisiting our platform, or by contacting us directly.
7. Cookie Retention Periods
Session cookies are deleted when you close your browser. Persistent cookies have varying expiration periods: authentication tokens are valid for a limited period determined by your security settings, preference cookies (language, theme) are retained for up to 12 months, and analytics identifiers are retained for up to 24 months. You can delete persistent cookies at any time through your browser settings.
8. Contact Us
If you have questions about our use of cookies or wish to exercise your data protection rights, please contact us:
Company: QrX B.V.
Address: Deventerweg 2A, 3843 GD Harderwijk, The Netherlands
Email: [email protected]