What is QrX?
QrX is a European payment platform for Payment On Delivery. We help merchants collect secure digital payments when an order is delivered.

Is QrX the merchant?
No. QrX is the payment technology and payment-service layer. The merchant is the seller of the goods and remains responsible for product quality, delivery promise, cancellation decisions, returns, warranty, and customer-service outcomes.

Where is QrX based?
QrX B.V. is based in Harderwijk, The Netherlands.

Do I need to install an app to pay?
No. You can open the payment link or scan the QR code with your phone and pay in your browser. There is also an optional QrX app for consumers who want to keep their delivery payments and orders in one place, but it is never required to pay.

Can I track my parcel with QrX?
Often, yes. Many merchants enable a branded QrX Track & Trace page. The tracking link is shared with you by email or SMS, or shown after payment. On the tracking page you can follow the parcel journey and, where enabled, receive delivery-milestone updates by email or SMS. You can unsubscribe from these updates at any time via the link in the message or by replying STOP to an SMS.

Can I return a product via QrX?
Return decisions always belong to the merchant. Some merchants use a QrX-powered returns page where you can submit a return request online; the merchant then reviews and decides. If your merchant does not offer this, contact the merchant directly.

What payment methods can I use?
Available methods depend on the merchant, country, currency, payment provider, and device. Common methods include cards, Apple Pay, Google Pay, iDEAL, Bancontact, and other local methods where enabled.

Is it safe to pay with QrX?
Yes. You should only pay through the official QrX payment page. QrX does not ask for card details, passwords, or one-time bank codes through chat, email, or phone.

My payment failed. What should I do?
Try again if the page says the payment failed or expired. If your bank shows a reservation but QrX does not show a confirmed payment, wait a few minutes and contact support with the merchant name, order reference, amount, payment date, and email or phone used for the order.

Can QrX refund me?
Refund decisions belong to the merchant. QrX can help check payment-side refund status after the merchant has approved or started a refund through QrX or the payment provider.

My product is damaged, wrong, missing, or late. Can QrX fix it?
Contact the merchant first. QrX can help identify payment and tracking references when available, but the merchant is responsible for goods, returns, warranty, replacement, and cancellation decisions.

How do I start using QrX?
Sign up directly on the QrX website: choose a plan (a free plan is available), enter your company details, and confirm. After signup you configure your payment provider, set up merchant channels, and choose whether orders will be created manually in PortalX or through API integrations. You can also contact QrX for a demo or guided onboarding.

Can I brand the tracking experience for my customers?
Yes. In Settings → Track & Trace you can design a branded tracking page in your own style, translate it to all supported languages with one click, preview it, and publish it. You can also enable delivery-milestone notifications by email or SMS per milestone.

Do SMS notifications cost extra?
Payment-related SMS (payment links, PIN codes) are included by default. Optional Track & Trace milestone SMS are billed at the carrier rate for the destination country plus EUR 0.01 per SMS; you see the rates before enabling and can set a monthly cap. Email notifications are free.

Can I send emails and SMS from my own accounts?
Yes. In Settings → Messaging you can connect your own SendGrid or SMTP account for email and your own Bird account for SMS, per template, with a built-in test console to verify the connection.

Does QrX hold merchant funds?
Payment processing and settlement are handled by the configured payment provider. Settlement timing depends on the merchant agreement and payment provider configuration.

Can I use multiple merchant channels?
Yes. Merchant channels help separate brands, customer accounts, integrations, and support contexts. Use the correct channel identifiers in API requests and support workflows.

Can QrX help with customer support?
Yes. QrX can help with payment status, payment confirmation, PIN or payment link issues, duplicate charges, transaction references, and tracking data available in QrX. Merchants remain responsible for goods and customer-service decisions.

What is the QrX and UPS relationship?
QrX is the only UPS Payment On Delivery partner in Europe. Eligible merchants can use QrX to collect digital payments in UPS-connected delivery workflows.

Does QrX deliver the parcel?
No. The carrier handles physical delivery. QrX provides the payment workflow and payment confirmation.

Does QrX have an API?
Yes. QrX supports API and webhook integrations for order creation, payment status, tracking references, refunds where supported, and support workflows.

What should I include when reporting an API issue?
Include the environment, merchant or channel, order reference, transaction id, timestamp, webhook event id, status code, and a sanitized request or response body. Do not send secret keys.

When will I be connected to a person?
You are connected to a person when identity is unclear, payment records conflict, a legal or privacy request is involved, a chargeback is involved, the issue requires a merchant decision, or live QrX data is unavailable.