Your Payment Confirmation, Receipt and Rating
After you pay a QrX order, you see the QrX confirmation page. This page is your proof that the payment went through. From there you can email yourself a receipt and, if you like, rate your payment experience.
What the Confirmation Page Shows
The order description and order number.
The total amount and currency you paid.
The status "Payment complete", or "Refunded" if the payment was refunded later.
The date and time of the payment.
The QrX transaction number. Keep it: support can find your payment faster with it.
You can open the confirmation page again at any time by scanning the same QR code or opening the same payment link. A paid order always opens on the confirmation page, so you cannot pay the same order twice by accident.
The page has a language button at the top, just like the payment page.
Getting Your Receipt by Email
On the confirmation page, tap the email receipt button.
QrX sends a receipt with a PDF attachment to the email address on your order.
The page then confirms where it was sent. For your privacy the address is partly hidden, for example hay***@h***.com.
If there is no email address on your order, the page tells you it cannot send a receipt. In that case, contact the merchant or QrX support. The QrX receipt confirms your payment. If you need an invoice for the goods, ask the merchant.
Did the receipt not arrive? Check your spam or junk folder first. Then contact support with your order number and the email address you used for the order.
Rating Your Payment Experience
Below the receipt button you may see the question "How was your payment experience?". This is optional.
Tap 1 to 5 stars. Your rating is saved right away.
If you want, choose what went well or what went wrong, for example "Fast and easy" or "Payment failed at first".
You can add a short comment and tap "Send feedback".
Your rating is about the QrX payment experience. It helps QrX improve paying at the door. It is not a review of the merchant or the products, and it does not start a support request. If something went wrong with your payment, contact support directly.
The QrX App
On Android phones with the QrX app installed, the confirmation may open in the app. The app is optional; the confirmation page in your browser shows the same payment result.
When to Contact Our Support Team
Contact QrX support if you paid but do not see the confirmation page after opening your payment link again, if the receipt email does not arrive, or if the confirmation page shows a different amount than your bank. For questions about the products, invoices, returns or refunds of the goods, contact the merchant.