Connect Mollie or Stripe: how this screen works
When a shopper scans the QrX code at the door, the payment goes to your own payment account at Mollie or Stripe. This guide shows how to connect that account to a merchant channel and what the Mollie and Stripe connection pages mean when you come back from them. You need a role that can manage merchant channels.
Where you connect
Go to Settings, open Merchant Channels and click the channel.
Open the Payments tab.
On the left, choose Mollie or Stripe. A green check marks the provider this channel uses now.
The line at the top tells you whether the provider you are looking at is the one in use, for example "Stripe is the selected payment provider for this channel."
Choose which provider the channel uses
Connecting an account does not switch the channel by itself. Pick the provider in the Settings tab, section Payment options, field Payment Provider, then click Save at the top right. Shoppers then pay through that provider.
Connect Mollie
Save any open changes on the channel first. While there are unsaved changes, QrX shows "Save your channel changes before connecting." and the button is not clickable.
In the Mollie Configuration card, click Connect with QrX.
Mollie opens. Sign in to your Mollie account and allow QrX access.
Mollie sends you back to QrX. You see Mollie Configuration with "Connecting your Mollie account…".
If your Mollie account has one website profile, QrX uses it right away. If it has more, choose one under Select your Mollie website profile and click Connect with QrX.
QrX takes you back to the channel's Payments tab. The card now says Connected with your organisation and profile name.
After connecting you can:
Choose the Mollie Methods: the payment methods shoppers see, for example iDEAL, Bancontact or credit card. Select at least one supported method and save the channel.
Click Reconnect to connect again, for example after you changed something in Mollie.
Click Disconnect to stop using this Mollie account for new payments. Payments that already started are still checked.
If you see "Complete your Mollie onboarding to accept payments.", Mollie still needs information from you before you can receive payments or payouts. Click the link to finish it in Mollie.
Connect Stripe
Save any open changes on the channel first. While there are unsaved changes, QrX shows "Save channel changes before connecting Stripe."
In the Stripe card, if this channel has no Stripe account yet, fill in Legal Company Name, Company Email and Country. Stripe shows this company name for your account.
Click Connect Stripe. Stripe opens, where you connect an existing Stripe account or create a new one.
When you finish, Stripe sends you back to QrX. You briefly see Stripe with "Finishing Stripe setup", and QrX takes you back to the channel's Payments tab.
The card says Connected with your account name. If it says "Stripe account created. Finish setup in the Stripe window.", click Continue Stripe setup to complete the steps Stripe still needs.
Then choose the Stripe Payment Methods: the methods shoppers can use on Stripe payment links, for example card, iDEAL or Bancontact. Save the channel after changing them.
When the connection did not finish
If something went wrong on the way back from Mollie or Stripe, the page shows a red message instead of taking you back to the channel. Use the back arrow to return to the channel and start again from the Payments tab. You may see this when you opened the page directly, cancelled at Mollie or Stripe, or waited too long before finishing.
Tips and common questions
"Connection could not be completed. Return to the channel and reconnect." (Mollie): go back to the channel, click Connect with QrX or Reconnect and finish all steps in Mollie.
"Complete your Mollie onboarding to accept payments.": finish your account setup in Mollie, then come back.
"Mollie Connect is not available yet.": connecting is not open for this channel yet. Contact QrX.
"Could not start Stripe Connect. Save the channel email and try again.": make sure the channel has an email address and is saved, then click Connect Stripe again.
"This field is required" under the Stripe company fields: fill in the legal company name, a valid email address and the country.
"Stripe Connect is not available.": contact QrX.
Shoppers still pay through the old provider: check Payment Provider in the Settings tab and save the channel.
Need help? Click Chat at the bottom of the Help Center.