The pack station lets your warehouse team scan every item of an order before the parcel is closed. When every item is verified, QrX prints the shipping label and the packing slip on your own printers. Pick lists let you collect the items for many orders in one walk through the warehouse and sort them at the pack table. Both are part of QrX WMS.

The pack station is part of the Warehouse (WMS) module of your QrX plan; Settings > Billing > Plans shows whether your account has it. It is rolled out to pilot merchants first. If you do not see it yet, ask QrX support whether it can be turned on for your account.

You only see these when the pack station is turned on for your account and your role has the permission Use the pack station. See Permissions below.

The pack station prints through PrintNode, exactly like bulk printing from the Transactions list. Connect PrintNode and choose your default label, packing and picking printers in Settings > Printing. See the article "Printing Labels with PrintNode and the ZPL Label Designer". If PrintNode is not connected, you see "PrintNode is not set up. Connect it in Settings > Printing."

Open Settings > Warehouse > Pack station. In the Packing card:

A station is one packing table. Each station can have its own Label printer and Packing slip printer. Under Stations click Add station, give it a name (for example "Table 1") and choose the printers, or keep Default printer. Use the icons on a row to edit, copy or delete a station. Packers choose their station on the pack screen. Without a station, labels print on your account's default printers.

Totes are reusable crates that carry a pick list from the shelves to the pack table. Under Totes click Add tote, enter a short code (for example "TOTE-07") and an optional name (for example "Blue crate"). Use Print label or Open label PDF to get a barcode label and stick it on the crate. Scanning that label at the pack station opens the tote's pick list. Pick lists work without totes too.

When an item has an inner pack or case with its own barcode, one scan of that barcode books all its units on the order line, as long as the line still needs at least that many. Otherwise you see "This pack holds more units than the order line still needs. Scan single units." This works in a packing session. When you scan items for a pick list at the pack station, a pack barcode books nothing ("Case of 12 scanned. Scan single units at a pick list."): scan the units one by one there. Items with serial numbers are always scanned one by one. When a lot on the order was put on hold after it was picked, the pack screen shows a "lot on hold" warning: check those units before the order ships.

No handheld scanner? Use the camera button (Scan with camera) on a tablet or phone and hold the barcode inside the frame. It scans automatically.

Other actions on the pack screen:

For items tracked by lot, each line shows "Pick these lots first (earliest expiry)".

QrX prints one label per order. Completing the same order twice, for example by a double click or on two devices, never prints a second label. See Label Safety below.

The speech bubble Team comments on the order and on the pick list lets packers leave a remark or mention a colleague with @. While the comments are open, scans are not counted. For items with serial numbers, a serial number that the picker scanned on the phone shows as captured and is not asked again. See "Team Tasks, Comments and Mentions in the Warehouse" and "Serial Numbers and Lot Recall".

Pack on the phone: with the QrX app, a picker can pack an order right after picking it and print the label on the station printers, with the same rules and the same label safety as at the pack station. Open the Picking card and Pack an order, or tap Pack and print here after a pick list is picked. See "Pack and Print on the Phone".

One order can never get two paid carrier labels, even when Complete and print at the pack station, bulk printing from the Transactions list and a retry happen at the same moment.

When an order does not fit in one box, you can pack it in several boxes that ship together as one UPS shipment. Turn on Several boxes per order (UPS) for the sales channel in Settings > Pack station > Packing per channel. At the station, use Add box, scan each item into its box and weigh every box. Each box gets its own label and tracking number; the customer pays and receives the order exactly as with one box. Other carriers cannot ship one order in several boxes.

Packed the wrong item or used the wrong box? Users with the Reopen packed orders permission can open a packed order again from Recently packed on the pack station (the turn-back icon on the row). You always give a short reason; your name, the time and the reason are logged with the order.

Reopen is not possible once the carrier has scanned the parcel, for a label bought on a fulfilment partner's contract, or when the order has been packed again later. If UPS cannot void the label, nothing changes and the order stays packed: ship it with the current label or try again later.

You can also reopen an order you packed on the phone, from Recently packed by me in the QrX app, with the same rules. See "Pack and Print on the Phone".

Is a prepaid order waiting for only some of its items? QrX can ship what is in stock now and send the rest later. The backordered lines move to a new follow-up order that is linked to the original order. The follow-up has its own shipment, label and tracking number, keeps its place in the backorder queue, and ships by itself as soon as the stock arrives. The customer pays nothing extra and uses the same delivery PIN for both parcels.

Only orders with nothing to pay at the door can be split (prepaid orders and orders without payment). Orders paid at the door always ship complete. An order that is already on a pick list, being packed or has a label cannot be split. Orders from the QrX Shopify app are split too: Shopify gets one fulfilment per parcel, each with its own items and tracking number (orders imported before 9 October 2026 cannot be split).

In Transactions the original order shows a Split pill and the follow-up a Follow-up pill; click one to see the linked orders together. The customer gets an email that the order ships in two parcels. Merchant webhooks receive transaction/split (original and follow-up transaction ids and the moved lines), and the public API returns parentTransactionId on a follow-up.

Did the same customer place two or more paid orders that go to the same address? QrX can pack them together in one parcel with one label. Orders match when they are on the same sales channel, use the same shipping method, go to the same address (street, house number, postcode and city) and have the same shipping email or phone number. One parcel can hold up to 10 orders.

The option to combine only appears on an order that uses warehouse stock in QrX with a stock reservation that is still open (not shipped or cancelled) and that has a shipment with a shipping method; both orders must have the same shipping method, the same address and the same customer (email or phone number).

The oldest order is the primary (shown as Main order): its label is the parcel's label and its PIN opens the parcel at the door. Every order keeps its own PIN. Only paid orders that wait for shipping can be combined this way, and only when they are not on a pick list, not being packed, have no label, are not split and are not on hold or snoozed. Orders that are paid at the door and not paid yet are combined into one order instead: see Combine Orders That Are Paid at the Door below.

At the pack station, scanning any order of the group opens the primary with the items of all orders. The other orders never get a label or packing slip of their own; when the parcel ships, they get the primary's tracking number and are marked shipped too (Shopify gets a fulfilment for each order).

In Transactions the main order shows a Merged pill with the number of orders, and each other order shows Ships with and the number of the main order. Until the label is made you can take one order out of the group or undo the whole group. The customer gets a message that the orders ship together (with the PIN for the parcel), and another one if they are separated again. You can edit both messages in Settings > Templates. Merchant webhooks: shipment/shipped includes mergeGroupId and primaryTransactionId for combined orders.

Does the same customer have two or more orders that are paid at the door and not paid yet (status Created)? You can combine them into one order, so the customer pays one amount at the door. The same conditions apply as for paid orders: warehouse stock in QrX with an open reservation, a shipment with a shipping method, and the same shipping method, address and customer.

Combining is refused when the payment does not run through Stripe, when an order is already paid, when you mix paid and unpaid orders, when an order comes from Shopify, when an order is on a pick list, being packed or has a label, when an order is split or on hold, or when the address, customer, sales channel or shipping method differs. If the payment link of an order is not ready yet, try again shortly.

Manage pick lists in Warehouse > Pick lists. Filter on Active, Done and cancelled or All pick lists. Open a pick list to see its orders and items, and to:

Give me work (with automatic pick lists on your plan): at the top of Warehouse > Pick lists, a picker gets the oldest pick list that nobody has started and that is not assigned to anyone, assigned to them. When none is waiting and the warehouse is set to Automatic, QrX makes a new one. It only needs the permission to use the pack station. See "Automatic Pick Lists".

Pick list statuses: Waiting, In progress, Done and Cancelled. When every order is packed, the pick list is done and its tote is free again.

When you create a pick list, QrX tells you per order why it was left out: the label was already printed (the order counts as shipped), it is already packed, on hold, snoozed, held by the WMS plan limit, cancelled or refunded, has no shipping method, or there is not enough stock in the bins. Orders of a sales channel that a fulfilment partner packs only appear on the partner's pick lists.

With warehouse stock on, a pick list reserves each order's units in specific bins and lots when it is created:

See the article "Stock, Reservations and Backorders".

When your team picks with the QrX app and a picker marks an item as short, the order is held at the pack station. It shows in the Exceptions lane with the pill Held: item not found and cannot be packed. A supervisor (permission Pack without scanning) decides with the icons on that row:

Holds that are older than 30 minutes raise a warehouse alert, so a held order is never forgotten.

When your team picks with the QrX app, the person who starts picking a pick list holds the pick run. In Warehouse > Pick lists, open the pick list to see who holds the run and a Last pick line with the time of the last pick. If the picker cannot finish (for example the phone battery died), a supervisor with Pack without scanning clicks the icon Force release the pick run; progress is kept and the next picker continues where it stopped. A run that is idle for 15 minutes is released by itself, and a run closes when its pick list closes.

Every pick list gets a short number in your account, such as PL-12. You see it on the Pick lists page, in the pick list and on the printed pick list. The barcode on the printed pick list and on the tote keeps working as before. Open a pick list and click Show in Transactions to see its orders in the Transactions list, where the Pick list column shows the live stage of every order (In pick list, Picking, Picked, Packing, Parked, Exception, Packed). You can also type or scan the pick list number in the Transactions search. See "Managing Transactions in PortalX".

Scanning on the phone also reads GS1 barcodes (GS1-128 and GS1 DataMatrix): the product is recognised from the GTIN inside the code. In the menu of the Picking screen, Scan feedback and display has two switches per phone: Vibrate only (no beeps while scanning, vibration only) and High contrast (black text and stronger lines on the picking screens). In a warehouse with dynamic locations, Shelf setup tells you that any free bin can hold any product and that linking products to a shelf is optional.

Orders with exactly one item are called singles. They need no sorting, so they are the fastest orders to pack.

On the phone, a singles pick list carries the badge Singles and shows no box numbers. With the permission Use the pack station, Create singles list on the Picking screen puts every waiting single-item order on a pick list, one per sales channel, without a picking document. "No single-item orders are waiting." means there is nothing to create right now.

A batch preset saves the filters for a set of pick lists, so one click creates the right pick lists. Open Warehouse > Pick lists and click Presets.

A preset can also run by itself: give it a trigger (Instant, Auto batch, Scheduled or Continuous), a pick cart and a refill choice in its Automation section and set its warehouse to Automatic. With carrier pickup times, automatic rules pick the orders of the next pickup first. Automatic runs never print a picking document and never combine or split orders. See "Automatic Pick Lists".

Presets can also be run from the phone: Batch from preset on the Picking screen lists your presets (paused presets are hidden) with how many orders are ready for each. Create pick lists runs the preset and opens the first new pick list. A run from the phone never prints the picking document. "Not enough free totes: some lists start without one." means the rest of the lists were created without a tote.

Open an order in Transactions and use the Packing notes card to add a packing note (for example "fragile, use extra padding") and a gift message. The packer sees both at the top of the pack screen. The gift message is printed on the packing slip under the address. A stock item can also have its own packing note (Warehouse > Stock, open the item): it shows next to that item on every order. Pickers who use the QrX app see the item's Packing note on the pick line, so the right handling starts at the shelf.

Customer notes from the QrX app. When a consumer adds a note to an order in the QrX app, the note is copied into the order's packing note, so the packer sees it in the banner at the top of the pack screen. You can still edit that packing note in Transactions. Notes a consumer adds to single products (for example "No onions") show in the same banner as Customer notes, and on the pick list PDF in a Customer notes block per order. See "Managing Transactions in PortalX".

Age check. When an order line is linked to a QrX product with a minimum age, the banner at the top of the pack screen shows Age check 18+ (or Age check 16+). Lines not linked to a QrX product do not count. If the carrier cannot check age at the door (every carrier except UPS for 18+ orders), the banner also warns that the ID must be checked another way, for example by you at pickup. See "Managing Transactions in PortalX".

In Settings > Warehouse > Pack station > Inserts you add a stock item (a flyer, sample or thank-you card) to every order of a sales channel, optionally only for some countries. The packer sees the insert under the order lines. With Require scan on, the order can only be completed after the insert is scanned (someone with override rights can accept it without a scan, with a note). Inserts are booked out of stock automatically after the order is packed. A channel can have up to 10 insert rules.

Does a fulfilment partner pack your orders? Then you set your own inserts and camera photos in Settings > Warehouse > Packing inserts and photos. You need the permissions Manage Printing, Manage stock settings and View stock; you do not need the pack station yourself. The partner's packers follow your rules at their station.

The weight check is off by default. Turn it on per warehouse in Settings > Warehouse > Warehouses. QrX then expects a weight for every box: the stock item weights times their quantities plus the empty box weight you set for that warehouse. When the weighed box is outside the tolerance (10% or 50 g by default, whichever is larger), the label does not print until the box is weighed again or someone with override rights accepts it with a note. Orders with an item that has no weight skip the check, and the pack screen says so. The weight never changes the price of an order.

A station can read its scale in three ways: through PrintNode (the PrintNode client on the packing computer reads a USB scale; works in every browser, also Safari and iPad), as a USB scale directly in Chrome or Edge, or by typing the weight. A missing or old reading never blocks packing: the packer can always type the weight.

Every station has the setting Scan items only, which is on by default. Packers then have to scan everything with a barcode scanner or with the camera button next to the scan field: products, packing slips, pick lists and totes. Typing or pasting into the scan field is blocked straight away, with the message "Scan the barcode. Typing or pasting a code is turned off at this station." This makes sure the packer holds the right product, instead of typing the EAN from a list. To open an order by hand, use the Queue tab. The scan field shows a Scan only label while the setting is on.

To turn it off for one station (for example a station without a scanner), open Settings > Warehouse > Pack station, click the edit icon on the station, switch off Scan items only and save. Most USB and Bluetooth barcode scanners work out of the box: they type the code very fast and end with Enter or Tab (both work). If a working scanner is refused, for example a slow Bluetooth ring scanner, calibrate it in the station setup wizard (see Station Setup) instead of switching Scan items only off.

In Settings > Warehouse > Pack station > Camera photos you can turn on, per sales channel, a photo of the box at the moment the label prints, and make a photo required when an item is reported missing. Photos are taken by the camera linked to the station, uploaded in the background after packing (they never slow down or block packing), shown on the order, and kept for 12 months. Staff may be visible in a photo; tell your team before you turn it on. When a fulfilment partner packs your orders, you see the photos of your own orders.

Photos of items that a picker reported damaged on the phone are shown on the order next to the pack photos, marked Damaged at pick, with the pick list and the SKU. When a fulfilment partner picks your orders, you see those photos too. In the QrX app, when a picker reports a damaged item and the sales channel asks for a photo, the camera opens first ("This channel asks for a photo of the damage."). A photo is never forced: tapping again reports the damage without one ("No photo yet. Tap again to report without one."), and a photo that is still uploading never holds up picking.

In Settings > Warehouse > Pack station, use the set up button (wrench) on a station to test it step by step: scan the test barcode (checks the code, the Enter at the end and the keyboard layout), print a test page on the label printer and the packing slip printer (never a shipping label, so nothing is charged), choose and test the scale, and choose and test the camera. The station shows Set up when every test passed.

Calibrate the scanner: scan the test barcode 3 times. QrX measures how fast this scanner types and sets the scan-only limits of this station to match, for example "Calibrated. This station accepts up to 120 ms between two characters and 30 ms on average." Scanners that send the whole code at once (string mode, common on Android handhelds) are recognised and accepted too. If the test says "Right code, but no Enter or Tab at the end", set the scanner to send Enter (suffix CR) or Tab after each code.

Each station can have a Warehouse: where the packing table stands, or No warehouse. It is shown on the station and used as its default warehouse; packers still see every order.

Complete and print never makes you wait for the carrier or the printer. As soon as the print jobs are saved, the station is ready for the next scan. The label is created and printed in the background.

If PrintNode cannot be reached, you keep packing. The label is still created as usual (never twice); only the printing moves to your browser.

An order lands in Exceptions when a packer reports a missing item, or when the order changes while it is being packed (reason Missing item or Order changed). Nothing is printed or shipped for it. When the problem is solved, a user with the permission Pack without scanning opens the order and clicks Resume: QrX reads the order lines again and keeps the scans of unchanged lines. Orders held after a short pick (reason Short pick) are handled as described in Short Picks above.

Rarely, an order stays in the state Completing, for example when the connection dropped right after Complete and print. A supervisor with Pack without scanning sees the icon Finish on that row in the queue. Confirm with Finish order: it uses the label job that was already queued and never prints or buys a new label:

QrX also does this by itself in the background a few minutes later, so a stuck order is never left behind.

Permissions are set per role in your team settings. See the article "Team Members, Roles and Partner Access".

Subscribe to these webhook events in Settings > Advanced > Webhooks:

The webhook editor also lists fulfilment/picked; QrX does not send that event yet. Orders from the QrX Shopify app are marked fulfilled in Shopify, with tracking, after they are packed. After a reopen with a new UPS label, QrX updates the tracking on the existing Shopify fulfilment (no new fulfilment). A split order from the QrX Shopify app gets one Shopify fulfilment per parcel, each with its own items and tracking number (orders imported before 9 October 2026 cannot be split).

Customer notes from QrX app orders are not sent in webhooks. Read them with the Public API transaction GET (field consumerNote).

A put wall sorts the picked units of a batch or cluster pick list into one cubby per order. Turn it on per warehouse and enter your cubby codes, one per line, on the Put wall screen of the pack station. On a computer, choose the warehouse and the pick list, scan a picked unit and the screen shows the cubby for its order. Scan that cubby to place the unit. On the phone, open the pick list in Warehouse management, tap Sort at put wall, and scan units with the camera or a ring scanner. The app shows the cubby in large type, and you scan the cubby to confirm. A wrong cubby counts nothing. When every unit of an order is in its cubby, the cubby is full. Pack it at the pack station, because the phone only sorts.

Contact QrX support when you want the pack station turned on for your account, when the label keeps failing although PrintNode shows the printer online, when a label printed for the wrong order, or when an order stays in Exceptions after you resumed it. Include the order number, the pick list number if there is one, and a screenshot of the message.