Activity Log, Notifications and Help in PortalX
This article covers the audit trail of your account, your notifications, customer contacts and where to find help, updates and system status in PortalX.
Activity Log
Go to Settings > Advanced > Activity Log: an audit trail of the actions performed in your account. You need the Manage Channels permission to see the data; without it the page shows "Access denied."
At the top: events in the selected range, severity (Info, Warning, Critical) and the most active users.
Filter by domain, action and date range (default the last 30 days), or search by user, action or item. Remove filters with Clear all.
The feed scrolls endlessly and is grouped by day. A pill shows when new events arrived; click it to refresh.
Click an event to see the details and the field changes before and after.
Export CSV exports the current filters, up to 10,000 rows.
Notifications
Notifications in the sidebar shows your recent activity and alerts, with All and Unread filters and Mark all as read.
Settings > Preferences > Notifications applies to you only. Switch in-app and email delivery on or off, and per category: Webhooks, Billing, Shipping operations, Team & access, Product updates and Commission.
Account security emails (sign-in code, password reset, invitations) are always sent and cannot be switched off.
Message Centre alerts have their own Settings button (see "Message Centre").
Customer Contacts
Go to Settings > Operations > Customer Contacts (permission Manage Users) to see and manage the contact details of your own customers, their verification and app installs.
PIN delivery readiness: customers need at least one verified channel to reliably receive their door PIN. Levels: Fully ready, Strong (two channels), One channel ready (add a backup) and Not ready.
Actions: Send Verification Email, Send WhatsApp verification, Send SMS verification, Verify Manually, Revoke Verification, edit details and delete the contact. You also see recent orders, app install and delivery history.
After two failed SMS deliveries, SMS to that number is blocked to protect the customer. Reset SMS block needs a reason; the number stays unverified until verified again.
Help, Updates and Status
Help & Docs in the sidebar (or Help Center in the top bar) opens the Help Center panel with tabs For you, Articles and Updates, plus search. At the bottom: Chat (talk to QrX), Feedback and Status.
Feedback: choose General, Idea, Problem or Praise and write your message.
Status and Settings > Advanced > System status open status.qr-x.app, where you can see whether QrX services are working normally.
Product updates are at qrx.eu/updates, filterable by New features, Fixes and Improvements. Signed-in merchants also see updates meant only for portal customers.
Quick Settings
Pin the settings you use most to Quick Settings in the left sidebar. Open Settings and click the pin icon in the top-right corner of a settings card. Click it again to unpin.
To change the order, click the reorder icon next to Quick Settings, drag the rows (or use the up and down arrows) and click the checkmark to save. Cancel keeps the old order.
Quick Settings are personal: every team member has their own list, it follows you to every device you sign in on, and you only see settings your role allows.
When to Contact Our Support Team
Use the Chat button in Help & Docs when you cannot find the answer in the Help Center, when status.qr-x.app shows no problem but something does not work for you, or when you need an event from the Activity Log explained.