Open Settings > CRM > Telephony and choose Send test event. The result stays in the Connection card until you retry or leave the page.

A success message means CloudTalk accepted the test request. Check Last event to see whether QrX received an event. This test does not place a phone call or prove that agent mapping and call processing are ready.

If CloudTalk refuses the test or a request fails, read the message and retry when appropriate. Contact support if the problem continues. Never share your API secret.