Turn On an Authenticator App for Your PortalX Sign-In
By default you sign in to PortalX with your password and a 6-digit code that QrX emails you. You can replace the email code with a code from an authenticator app on your phone. This is stronger protection: someone who gets into your mailbox still cannot sign in to PortalX.
Who Can Use It
Every PortalX user can turn it on for their own login. It is optional and set per user, not per company.
It applies to PortalX in the browser only. The QrX app login does not change.
Only you can change it for your account. It cannot be changed while a QrX administrator is viewing PortalX as you.
Which Apps Work
Any app that supports time-based codes (TOTP) works, for example Google Authenticator, Microsoft Authenticator, 1Password or Authy.
How to Turn It On
Open My Profile > Sign-in & security.
On the Authenticator app card click Set up, then Start.
Confirm it is you: QrX emails you a 6-digit code. Enter it and click Verify.
Scan the QR code with your authenticator app. Cannot scan? Click Copy key and enter the key in the app.
Enter the 6-digit code the app shows and click Verify.
You now see 10 backup codes, once. Click Copy codes or Download .txt, store them somewhere safe, tick I saved these codes in a safe place and click Finish.
The card now shows On. QrX emails you to confirm the change, with the date, time, location, IP address and device it came from.
Signing In With the App
Enter your email and password on the sign-in page as usual.
The next screen says "Enter your authenticator code". Open the app and type the 6-digit code for QrX. No email code is sent anymore.
No phone at hand? Click Use a backup code instead (see "Use backup codes").
Turning It Off
On Sign-in & security click Turn off and enter a code from the app or a backup code. After that you sign in with your password and an email code again. QrX emails you to confirm.
Common Problems
"That code is not correct. Try again.": check that the time on your phone is set automatically. Codes change every 30 seconds; enter the current one.
"Too many wrong codes. Wait 15 minutes, then sign in again.": after 5 wrong codes in 15 minutes QrX pauses sign-in with codes for your account. Wait 15 minutes and sign in again with your password.
"This sign-in expired. Sign in again with your password.": you waited too long on the code screen. Go back and sign in again.
New phone: before you wipe the old phone, move your authenticator accounts to the new phone, or turn the app off and set it up again. Lost the old phone already? Sign in with a backup code and set up the app again.
When to Contact Our Support Team
Contact QrX support if you lost your phone and all your backup codes. See "Lost my phone or backup codes".