QrX helps merchants understand payment-side status, but settlement and refund timing can also depend on the payment provider connected to the merchant account.

The merchant decides whether a customer receives a refund for goods, cancellation, return, warranty, or service reasons. QrX can help process or track payment-side refund status where the payment provider and merchant setup support it.

Settlement timing depends on the payment provider, payment method, merchant agreement, risk checks, bank holidays, and currency. Check your payment provider dashboard for final payout timing.

Use QrX transaction ids, merchant references, payment provider references, amounts, currencies, and timestamps to reconcile payments. Keep channel identifiers consistent so reporting stays clean across brands and accounts.

Escalate to QrX support when PortalX and the payment provider show conflicting statuses, a refund failed, a payout is missing, a duplicate charge is reported, or a transaction cannot be matched to an order.