Signing In, PIN Lock and Account Security
This article explains how signing in to PortalX works, the authenticator app and passkeys, the PIN lock for shared computers, active sessions, and your profile settings.
Signing In
On the sign-in page ("Welcome back") enter your email address and password and click Sign In.
QrX emails you a 6-digit code. Enter it within 10 minutes. Codes are sent by email only, not by SMS.
If the code does not arrive, check your spam folder. After 60 seconds you can click Resend code on the code screen to get a new code by email; the new code replaces the old one and is valid for 10 minutes. You can request a new code about once a minute and up to 5 codes in 30 minutes. If QrX shows "We couldn't send a new code", go back to the sign-in page and sign in again to get a fresh code.
Once signed in you stay signed in on that device for a long time, protected by the PIN lock.
Authenticator App and Passkeys
In My Profile > Sign-in & security you can make your own login stronger:
Authenticator app: you sign in with your password and a 6-digit code from an app on your phone instead of an email code. See "Turn on an authenticator app".
Backup codes: 10 one-time codes for when you do not have your phone. See "Use backup codes".
Passkeys: sign in without password or code, with your fingerprint, face or device PIN. See "Sign in with a passkey".
Once the authenticator app is on, no email code is sent for your login. Lost your phone? See "Lost my phone or backup codes".
Sign-In Messages
"Invalid email or password.": check your details or reset your password.
"Your account is locked out.": too many failed attempts. Wait and try again, or reset your password.
"Your account is locked. Please contact support or your company administrator.": an administrator locked your user.
"Your account is pending approval by QrX...": QrX has not approved your company yet.
"Invalid code. Please try again.": the 6-digit code is wrong or expired. After Resend code, only the newest code works.
"Too many wrong codes. Wait 15 minutes, then sign in again.": you entered 5 wrong authenticator or backup codes. Wait 15 minutes and sign in again.
"Please wait a moment before requesting another code.": you asked for a new code less than a minute ago. Wait for the countdown, then click Resend code.
"We couldn't send a new code. Please sign in again to get a fresh code.": the sign-in has expired or you requested 5 codes in 30 minutes. Go back to the sign-in page and sign in again.
Forgot Password and Invitations
Click Forgot password?, enter your email and click Send Reset Link. The link is valid for 1 hour, so use it soon. After 1 hour, request a new link.
Invited colleagues set their password with the link in the invitation email (Set password and sign in). The link works once and is valid for 24 hours. For this first password use at least 12 characters. If the link has expired, ask your administrator for a new invitation.
PIN Lock
PortalX locks after a period of inactivity set by your company (Settings > Users, PIN Lock Timeout). Lock it yourself with Lock Portal in the profile menu or Ctrl+Shift+L (Cmd+Shift+L on Mac).
The lock screen says "Session locked". Enter your Portal PIN (2 letters and 3 digits). It unlocks as soon as you type the 5 characters.
After 5 wrong PINs within 5 minutes: "Too many attempts. Try again in 5 minutes."
On a shared computer, a colleague from the same company can enter their own PIN to switch to their account.
Forgot your PIN? Click Log off, sign in with your password and email code, and look up or change your PIN in My Profile.
Where You Are Signed In
Profile menu, Sign out opens "Where you're signed in" with all your sessions (this device, expired, revoked or at risk). Use Sign out for this device or Sign out all other devices. If you do not recognize a session, sign it out and change your password.
My Profile
Open My Profile from the profile menu: avatar, personal information, company information (read-only), Portal PIN and Change Password (at least 8 characters with upper and lower case, a number and a symbol).
Choose your time zone; dates and times in PortalX are shown in it.
Your email cannot be changed after registration. Your phone number can only be changed by an administrator.
Language and light or dark mode are in the top bar and are remembered per browser.
Portal Languages
PortalX is available in 15 languages: English, Dutch, German, French, Spanish, Italian, Greek, Polish, Romanian, Russian, Turkish, Chinese, Arabic (right to left), Thai and Vietnamese. The language is detected from your browser and remembered once you choose one. The language you chose is also saved on your QrX account: when you sign in (with your password and code, an authenticator app, a passkey or the PIN sign-in at a shared packing station), PortalX switches to your language, also on a shared computer. The Work screens of the QrX app follow the same saved language (the account screen shows From your QrX profile, or Same as the app when you never chose one in PortalX), including right-to-left layout for Arabic.
When to Contact Our Support Team
Contact QrX if you lost the phone with your authenticator app and all your backup codes, if your sign-in code never arrives after using Resend code and signing in again, if you see a session you do not recognize and cannot sign it out, or if your whole company is locked out.