QrX can help with payment problems connected to a QrX order. The fastest way to get help is to give your order number and the email address or phone number you used for the order. It also helps to share the merchant name, the amount and the date of the payment.

Many problems solve themselves when you scan the QR code again or open the QrX payment link again. Each time the page opens, QrX asks the payment provider for the latest status.

If the payment failed, go back to the QrX payment page and try again with the same or another available method. If it keeps failing, check that:

If a payment provider page shows that it can no longer accept payments, do not use that old page or a saved bookmark. Scan the QrX QR code again, or open your original QrX payment link on go.qr-x.app. If the order is already paid, you see the confirmation page. If it is not paid yet, QrX opens a fresh checkout for you.

If the merchant cancelled your order and a card or wallet payment through Stripe still went through from a payment page you had left open, QrX refunds it in full automatically. See "A Payment on a Cancelled Order" in "Refunds, Cancellations and Chargebacks".

Sometimes a bank shows a temporary reservation after a failed or interrupted attempt. A reservation is not always a completed payment. Wait a few minutes and open the QrX payment link again. If QrX still does not show the payment as complete and the reservation stays, contact support. Temporary reservations are normally released by your bank; how long that takes depends on your bank.

If you think you paid twice, do not try to pay again. Contact QrX support with your order number, the email address or phone number from the order, and both bank payment references if you have them. QrX checks how many payments were confirmed for your order and whether a correction or refund is needed. Refunds are paid back through the payment provider to the method you used.

If the amount on the QrX payment page is not what you expected, do not pay until you have checked with the merchant. The merchant controls the order amount and the order contents. The product list on the payment page may not add up to the total, for example when shipping costs are included in the total.

QrX support never asks for your full card number, password, one-time bank code or online banking login.

Contact QrX support when you were charged twice, when money left your account but the order still does not show as paid after you opened the link again, or when the payment page keeps failing. A person handles duplicate charges and cases where the payment status does not match your bank.