In a configured fulfilment account, your catalogue contains only the active channels assigned to your client. Saved views are private to your user. Warehouse staff book stock changes.

Merchant users can create and edit products in their client channels. Import, copy, delete, tag management and publication actions are reserved for authorised staff.

The Product Catalog is where you manage everything you sell through QrX: titles, prices, photos, stock and the countries you sell in. Approved products can be sold in the QrX Store: the QrX app (and soon the QrX online store), where shoppers find and buy your products. This guide walks you through every part of the screen.

Good to know: when a fulfilment partner manages the stock of a channel, its products show Managed by with the partner name. The quantity is then the stock the partner holds for you, or No stock at partner yet when nothing is linked at the partner. Only the partner can change it.

Every product has a review status (the Moderation column) and a live status (the Live column).

Important: these statuses are only about the QrX Store, the QrX app (and soon the QrX online store) where shoppers can find and buy your products. They do not change anything in your own shop, for example your Shopify store or your own website.

Good to know: when you change and save a product that is already live, it goes back to Draft. Shoppers in the QrX Store keep seeing the last approved version until your changes are approved. Changing only the stock (quantity or unlimited) does not send the product back to Draft.

Click the three dots at the end of a row:

Tick the checkboxes in front of the products you want (you can tick products in Draft and products that are live). A bar appears above the list:

Products whose stock is managed in QrX warehouse stock (products linked to a stock item) keep their quantity here: you change it in the warehouse. When a product you ticked is managed there, Set quantity and Unlimited are switched off and a note under the bar says why. When such products are part of a larger selection, QrX skips them and tells you how many, for example "3 product(s) skipped: their stock is managed in Warehouse stock." When every selected product is managed there, nothing changes and you see "Nothing changed: the stock of these products is managed in Warehouse stock."

Use the X on the right of the bar to clear your selection.

Imported products start as Draft.

Click New Product or click a product in the list. At the top you see the SKU, status and key facts (channel, countries, categories, options). The buttons:

Click Add language to add a translation. QrX translates the title, unit, description, size guide, ingredients and option names for you right away; check them and press Save. Click a language pill to edit that language. Use the X on a pill to remove the language (applied when you save). Specifications are not translated automatically: each language starts from the rows of the default language and keeps showing them until you change the rows for that language.

Choose the countries where this product is offered. Use the search, Select all or clear.

Add choices shoppers can make, for example Size or Extra. Click Add option group, give it a title, set Required (shopper must choose) and Allow multiple (shopper can pick more than one), then Add option with a name, price, VAT % and XPoints. Switch off Active to hide an option. Use Save as template to reuse the groups on other products, and Template plus Apply to load them (this replaces the current groups).

Each group also has a Type. Choice is the normal group described above. Pick Text, Date or Photo to let the shopper personalise the product, for example a name to engrave, the date for a cake or a photo to print. These groups have no options and no Allow multiple. Instead you set Max length (Text only, 1 to 500 characters, 100 when left empty) and an optional Extra price (incl. VAT) that is added to the item price. Switch on Required when the shopper must fill it in before adding the product to the basket. A date can be from today up to two years ahead. The shopper fills it in on the product page in the QrX app, and you see it in the order details, at the pack station, on the pick list and on the packing slip. Photos are private: only the shopper, your team and fulfilment partners with access to your orders can see them. QrX deletes them 180 days after the order, and photos that were uploaded but never ordered after 24 hours.

Use variants when one product comes in several versions, for example sizes or colours. Every variant is its own product with its own SKU, price, stock and photos; the variant family groups them together in the QrX app.

On a soft reservation, the warehouse icon Move warehouse sends that order to another warehouse you can use. Finish an open pick list before moving an order whose picking has already started. The price does not change.

Shown when you use QrX warehouse stock. You see On hand, Available, Reserved, Backorder and Incoming, per warehouse and per location, and which orders reserved stock. With purchasing you also see On order: the units still to come on purchase orders you sent, with the earliest expected date. Use Receive, Move, Adjust or Count to change stock, or Open stock item for the full stock page. If the product is not linked yet, click Link or create stock item. Below are the barcodes: the main EAN plus up to 20 extra barcodes; press Save barcodes after a change. For a product linked to a kit the tab shows only Kits available, limited by the scarcest component, with a short note: a kit holds no stock itself and orders reserve and pick its components. Open the stock item to see them. When a kit is linked to a Shopify channel, QrX sends how many kits can be sold in that warehouse.

For a product linked to one stock item, the Stock tab also has the Low stock alert card, under the list of orders that reserved stock. It is the same card as on the stock item page: switch on Alert on, set the Alert level (pieces), choose who also gets an email and a phone alert, then click Save alert. The card saves on its own, apart from the product. A product linked to a kit has no such card. The guide of the Stock screen explains every field.

To remove a stock link, click the bin icon Remove stock link next to the linked stock item. QrX asks you to confirm and tells you what happens to the shop number: for a product it goes back to the number from before the link when one was stored, otherwise it stays as it is; for an option it stays as it is. Open orders keep the stock they already reserved. While a shopper is placing an order for the product the link cannot be removed: try again in a minute.

Two things cannot be linked and show the reason instead of the link button: an option of a product that is in the QrX Store (link the product itself, or give each variant its own product) and the delivery fee product, which is not a stock product. A product that still has stock links on its options cannot be published to the QrX Store either. QrX then shows a message with the button Remove option links, which removes those links after you confirm, or Open the Stock tab. Nothing is saved until the links are gone.

When a fulfilment partner holds this product, the Stock at partner tab shows each partner warehouse: on hand, sellable, reserved, blocked and backorder, your own purchase price and value, lots and expiry, serials, and the movement history. Bin locations and the partner's own cost stay hidden. On the General tab, Open stock at partner opens this tab.

Shoppers who bought a product in the QrX app can give it 1 to 5 stars and an optional comment once their order is delivered or picked up. Open a saved product and click the Reviews tab to see them.

Good to know: QrX calculates the average and the number of reviews from the visible reviews only. Hidden reviews do not count. You cannot type or change a rating yourself, and the buyer's email address and phone number are never shown. For pickup and local delivery orders, reviews open after you press Mark picked up or Mark delivered on the order. Payment alone does not open reviews: the order must also be delivered, either reported by the carrier or marked by you.