PIN Codes, Payment Links and Verification
Some merchants protect their deliveries with a 4-digit PIN code. The PIN makes sure that only the right person can see the order and pay for it at the door. The merchant decides whether its orders use a PIN.
How You Receive Your PIN
By email. The PIN is sent to the email address on your order. If QrX has not verified that email address yet, you first receive an email asking you to confirm it. After you confirm, the pending PIN is sent to you automatically.
By SMS. When the merchant uses payment SMS, the PIN is also sent to the mobile number on your order. If the number has not been verified yet, you may first receive a short SMS to confirm your number.
PIN codes are currently not sent by WhatsApp. Check your email (including spam) and your SMS messages.
The PIN email can also contain a link to open the order in the optional QrX app. This link is personal. Do not share it.
Entering the PIN at the Door
Scan the QR code or open your payment link. The page shows a PIN screen marked "Secure delivery".
Type the 4 digits. The PIN is checked automatically when you type the fourth digit.
If the PIN is correct, the payment page opens with your order and the pay button.
The order details and the amount stay hidden until the correct PIN is entered. After a correct PIN, you usually do not need to enter it again on the same phone and browser for up to 24 hours.
You can change the language on the PIN screen with the globe button at the top.
Wrong PIN and Temporary Lock
If you type a wrong PIN, the boxes turn red and you can try again. After 5 wrong attempts the page is locked for security. Wait about 15 minutes, then try again with the correct PIN. The lock screen shows how many minutes are left.
Paying Without the PIN in the QrX App
If you pay through the QrX app while you are signed in, you do not need to type the door PIN. Your signed-in app session already proves who you are. Everyone else still receives the PIN by email and SMS.
I Did Not Receive the PIN
Check your spam or junk folder and search your email for QrX.
Check your SMS messages, and whether you received a message asking you to confirm your email address or phone number first. Confirm it, then wait a moment for the PIN.
Check with the merchant that your email address and phone number on the order are correct. Only the merchant can correct the contact details on the order.
Contact QrX support. Support can check whether your PIN was sent and can resend it to the email address or phone number on the order, where this is allowed. A PIN can be resent a limited number of times per day.
For your safety, QrX support never reads your PIN out in chat and never sends it to a different email address or phone number than the one on the order.
When the Merchant Changes or Combines Your Orders
Before you pay, the merchant can change the products of your order. When the total changes, the order gets a new payment link and the old link stops working a few minutes later. The merchant can also combine several of your unpaid orders into one order: you then pay one amount at the door with one PIN, the PIN of the oldest order, and the other orders are closed. Do not pay on a payment page that was still open from before the change. If you do pay with an old link, QrX refunds that payment automatically in full.
Why Verification Exists
Verification protects you and the merchant. It lowers the chance that a payment link, a delivery PIN or order information reaches the wrong person.
When to Contact Our Support Team
Contact QrX support if your PIN did not arrive, if the page stays locked, or if you think someone else received your PIN. A person always handles cases where ownership of an email address or phone number cannot be confirmed, or where resending a PIN could expose order data to the wrong person.