PIN Codes, Payment Links and Verification
Some QrX orders use payment links, QR codes, PIN codes, WhatsApp, email, or SMS verification to make sure the right person receives the payment information.
How PIN Codes Are Delivered
When a merchant uses PIN-protected delivery payments, the PIN can be delivered through several channels: email, SMS, and WhatsApp. To protect the consumer, QrX may first ask the consumer to verify their email address or phone number; once verified, any pending PIN is delivered automatically. The PIN email can also contain a link to open the order in the optional QrX app.
Some merchants also require the PIN before the payment page opens. In that case the payment page shows a 4-digit PIN screen; after several wrong attempts the page is temporarily locked for security reasons, so wait about 15 minutes before trying again.
Why Verification Exists
Verification helps protect consumers and merchants. It reduces the chance that payment links, delivery PINs, or order information are sent to the wrong person.
I Did Not Receive the PIN or Link
Check whether the merchant used the correct email address or phone number.
Check spam, blocked sender settings, and WhatsApp/SMS delivery.
Ask QrX support to resend the payment link or PIN where allowed.
Contact the merchant if your contact details on the order are wrong.
My Phone or Email Is Already Verified Elsewhere
QrX may recognize verified contact details across related order and support flows. If a new merchant channel does not show the expected verification status, contact support with both order references so the team can check the contact verification data.
When to Contact Our Support Team
A person always handles cases where ownership of an email address or phone number cannot be proven, where verification data conflicts across merchant channels, or where resending a PIN could expose order data to the wrong person. Contact QrX support and the team will verify the situation safely.