PIN Codes, Payment Links and Verification
Some QrX orders use payment links, QR codes, PIN codes, WhatsApp, email, or SMS verification to make sure the right person receives the payment information.
Why Verification Exists
Verification helps protect consumers and merchants. It reduces the chance that payment links, delivery PINs, or order information are sent to the wrong person.
I Did Not Receive the PIN or Link
Check whether the merchant used the correct email address or phone number.
Check spam, blocked sender settings, and WhatsApp/SMS delivery.
Ask QrX support to resend the payment link or PIN where allowed.
Contact the merchant if your contact details on the order are wrong.
My Phone or Email Is Already Verified Elsewhere
QrX may recognize verified contact details across related order and support flows. If a new merchant channel does not show the expected verification status, contact support with both order references so the team can check the contact verification data.
When Fin Should Escalate
Fin should escalate if the user cannot prove they own the email or phone number, if verification data conflicts across merchant channels, or if resending a PIN could expose order data to the wrong person.