QrX helps merchants offer secure Payment On Delivery without cash handling. This article explains the usual setup path for merchants using PortalX, API integrations, or carrier-connected workflows.

Start by confirming your company details, support contacts, payment provider setup, currencies, countries, and merchant channels. If you operate multiple brands or customer accounts, keep each channel clearly separated.

Orders can be created manually in PortalX or imported through API integrations. Each order should include a merchant reference, customer name, email or phone, amount, currency, delivery address, and tracking reference when available.

QrX creates payment links and QR codes for eligible orders. Customers pay through the official QrX payment page using the available payment methods for their country and transaction.

PortalX shows payment and order status so your team can see whether a transaction is pending, paid, failed, expired, cancelled, or refunded. API merchants can also subscribe to webhooks.

QrX can help with payment status, payment confirmation, duplicate charges, PIN delivery, and technical payment issues. Your merchant support team remains responsible for goods, returns, warranty, cancellation decisions, delivery promises, and customer-service outcomes.

Contact QrX support with your merchant name, channel, order reference, transaction id, and a short description of the issue. For API issues, include timestamps and webhook event ids when possible.