QrX helps merchants offer secure Payment On Delivery without cash handling. This article explains the usual setup path for merchants using PortalX, API integrations, or carrier-connected workflows.

Merchants can sign up directly on the QrX website. Signup is a short step-by-step wizard: choose a plan (a free plan is available to get started), enter your personal and company details, add invoicing information, and confirm. EU VAT numbers are checked live against the official EU VIES registry during signup; a verified VAT number shows the registered company name, and an unavailable registry never blocks your registration.

Confirm your company details, support contacts, payment provider setup, currencies, countries, and merchant channels. If you operate multiple brands or customer accounts, keep each channel clearly separated. You can also invite team members and give them roles with granular permissions, connect shipping providers, and use test mode to try the flow safely before going live.

Orders can be created manually in PortalX or imported through API integrations. Each order should include a merchant reference, customer name, email or phone, amount, currency, delivery address, and tracking reference when available.

QrX creates payment links and QR codes for eligible orders. Customers pay through the official QrX payment page using the available payment methods for their country and transaction.

PortalX shows payment and order status in a live transaction list that updates in real time, so your team can see whether a transaction is pending, paid, failed, expired, cancelled, or refunded without refreshing. You can filter by status, country, shipping method, channel, and work tags, act on many transactions at once with bulk actions, and export transactions to a file. API merchants can also subscribe to webhooks.

In Settings you can design a branded Track & Trace page for your consumers, enable delivery-milestone notifications by email or SMS, customize message templates, and optionally send from your own email or SMS accounts. These features are optional and can be enabled per channel.

QrX can help with payment status, payment confirmation, duplicate charges, PIN delivery, and technical payment issues. Your merchant support team remains responsible for goods, returns, warranty, cancellation decisions, delivery promises, and customer-service outcomes.

Contact QrX support with your merchant name, channel, order reference, transaction id, and a short description of the issue. For API issues, include timestamps and webhook event ids when possible.