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For Merchants: Getting Started with QrX

QrX helps merchants offer secure Payment On Delivery without cash handling. This article explains the usual setup path for merchants using PortalX, API integrations, or carrier-connected workflows.

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Written by Hayko

For Merchants: Getting Started with QrX

This article explains how to open a QrX merchant account, get it approved, sign in to PortalX (portal.qr-x.app) and prepare your shop to get paid at the door with Payment On Delivery.

1. Create Your Account

Go to the sign-up page and complete the five steps: Your details, Company, Plan, Fulfilment and Review.

  • Your details: your name, mobile number with country code, work email and a password of at least 8 characters with an upper case letter, a lower case letter, a number and a symbol.

  • Company: company name, the name of your first sales channel, your website (it must start with https://), country, company phone, VAT number, registration number and address. Sign-up is currently open for companies in Austria, Belgium, Cyprus, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Moldova, the Netherlands, Poland, Romania, Spain, Switzerland, Turkey and the United Kingdom.

  • VAT check: your VAT number is checked against the EU VAT registry (VIES). If it is not found, or the registry is temporarily unavailable, you can still continue. The check never blocks your sign-up. For companies outside the EU (Switzerland, Moldova, Turkey and the United Kingdom) there is no VIES check.

  • Plan: the Free plan is selected by default. You can upgrade later by contacting QrX.

  • Fulfilment: optional information about how you ship, and the optional question What describes you best?. Your answer picks the setup path of your Get Started guide, so it shows only the steps for your business. You can change it later. See "Choose Your QrX Setup Path".

  • Review: check your answers (your path is shown as Your path), accept the terms and click Create Account.

2. Activate Your Email Address

You receive an activation email. Open the link and click Activate my account on the page that opens. Your account is only activated after that click, so opening the link alone is not enough. If you sign up again with an email address that was never activated, the activation email is sent again.

3. Approval by QrX

After activation you receive an email that your account is under review. QrX reviews new accounts, usually within 24 hours. When your account is approved you receive an approval email and you can sign in. If your request is not approved, you see a message about this when you try to sign in.

4. Sign In to PortalX

  1. Enter your email address and password on the PortalX sign-in page.

  2. QrX sends a 6-digit code to your email address. Enter it within 10 minutes. After 5 wrong codes you return to the sign-in page.

  3. If the code does not arrive, check your spam folder. After 60 seconds you can click Resend code on the code screen to get a new code by email; the new code replaces the old one and is valid for 10 minutes. You can request a new code about once a minute and up to 5 codes in 30 minutes. If QrX shows "We couldn't send a new code", go back to the sign-in page and sign in again to get a fresh code.

Forgot your password? Use Forgot password? on the sign-in page, enter your email and click Send Reset Link. The link is valid for 1 hour, so use it soon. More about signing in, the PIN lock and sessions is in the article "Signing In, PIN Lock and Account Security".

5. Follow the Get Started Guide

Open Settings > Business > Get started. If you did not pick a path at sign-up, the guide first asks What describes you best? (Shopify merchant, own webshop or system, labels and payment at the door, shipping labels only, fulfilment company, software platform and more). It then walks you step by step through the setup for that path, for example your sender address, your shop or API connection, a label printer, shipping rules, a test payment at the door and going live. Most steps are marked done automatically as soon as you complete them. See "The Get Started Guide in PortalX" and "Choose Your QrX Setup Path".

6. Test Mode and Going Live

New accounts start in test mode, so you can create test transactions and make test payments without real money. When you are ready, ask QrX to activate live payments. The easiest way is the Chat with QrX button in the Get Started guide.

7. Daily Work

  • Create or import orders in Transactions (see "Creating a Transaction or Shipment" and "Managing Transactions in PortalX").

  • Print labels and packing slips or scan and pack orders at the pack station, and let shipping rules pick the carrier automatically.

  • Follow payments and deliveries live on the Transactions list and the Dashboard.

  • Invite your team under Settings > Users and give them roles.

When to Contact Our Support Team

  • Your account is still pending approval after more than one business day.

  • You did not receive the activation email or the approval email.

  • You are ready to go live and want live payments activated.

  • Your sign-in code never arrives, even after using Resend code and signing in again.

Use the chat in PortalX (the Chat button in Help & Docs) and include your company name and the email address of your account.

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