Billing, Plans and Invoices
This article explains how QrX bills merchants: plans, invoices, and how to pay them. It is about the merchant's own QrX costs, not about consumer payments.
Plans
Merchants choose a billing plan at signup. A free plan is available to get started, and paid plans can be billed monthly or annually. Your current plan and billing details are visible in PortalX under Settings → Billing.
Invoices
QrX sends consolidated invoices covering your platform fees and any applicable charges (such as enabled SMS notifications or charged shipping) for the billing period. Invoices arrive by email and are also available in the Billing section of PortalX.
Paying an Invoice
The invoice PDF includes:
A payment link and QR code to pay online directly.
Bank transfer details (IBAN) with the payment reference to use for a manual transfer.
A PAID badge on invoices that are already settled, so status is clear at a glance.
From an invoice you can open the exact list of orders it covers in PortalX, filtered by the invoice number, to reconcile against your own records.
Questions About Charges
Check the invoice breakdown and the transaction list for the invoice first. Contact QrX support with the invoice number and the specific line you have a question about if something does not match.
When to Contact Our Support Team
Contact QrX support directly if you want to dispute an invoice amount, a paid invoice still shows as unpaid, or you want to change your plan or billing agreement. These decisions are always made by a person, not automatically.