Billing, Plans and Invoices
This article explains how QrX bills merchants: plans, invoices, reminders and how to pay. It is about your own QrX costs, not about payments from your customers.
Where to Find It
Go to Settings > Billing ("Invoices, payments and your plan"). Tabs: Overview, Invoices and Plans. Viewing needs the View Billing permission, paying needs Manage Billing, and exporting needs Export Billing.
Plans and Products
Every new account starts on the Free plan. There is no plan choice at sign-up: once your account is approved you choose plans yourself in Settings > Billing > Plans. The Overview shows how many pay-on-delivery transactions are included in your plan this month and warns when you go over.
The Plans tab has one section per QrX product:
Shipping platform: a plan per sales channel (each channel can be a separate company with its own invoices). Plans are Free (EUR 0), Lite (EUR 19 per month or EUR 190 per year), Growth (EUR 50 per month or EUR 500 per year), Premium (EUR 89 per month or EUR 890 per year) and Enterprise (contact QrX). The table shows each channel's plan, price, billing cycle, next billing date and usage (labels per month, labels on your own carrier contract, pay-on-delivery payments).
Returns, Message Centre and Warehouse (WMS): one plan for your whole account, invoiced to the channel shown under Invoiced to. Usage meters show for example "12 of 250 returns". A product that is "Not active" can be added with Add, or, when no plan can be chosen yet, by contacting QrX.
Each product has Compare plans with a Monthly / Annual switch (annual billing saves up to about 17%). The account-wide limits (products, users, channels, integrations and shipping rules) come from your highest Shipping platform plan. All public prices are also on qrx.eu/pricing.
Plans You Picked Before Signing Up
You can choose plans on the QrX pricing page (qrx.eu/pricing) before you create an account. When you pick a paid plan, the button changes to Get started and your choice goes with you to the signup form, where the last step lists the plans you picked.
Every new account still starts on the Free plan, and nothing is charged at signup. After your account is approved, open Settings, then Billing, then the Plans tab. The card Plans you picked on our pricing page lists each plan with Annual or Monthly billing. Click Review to open the plan change with that plan already selected, check the price, and confirm. You can hide the card with the X if you change your mind.
Changing a Plan
Go to Settings > Billing > Plans and click Upgrade, Downgrade or Add on a plan card. For the Shipping platform, pick the channel in the dialog.
The dialog shows what changes: when it takes effect, the channel it is invoiced to, what you pay today, the price per month or year after the change, the features you gain or lose and any limit you are already above.
Click Confirm change.
Upgrades and new products start now. You get one invoice of the type Plan change for the rest of the current billing period (prorated: the price difference times the share of the period that is left). Amounts below EUR 0.50 are not invoiced separately; they are added to your next plan invoice. From the next period the new price is on your normal plan invoice.
Downgrades and cancellations start at your next billing date. Nothing is refunded for the current period. The scheduled change is shown on the product with the date; click Cancel on it to keep your current plan. One change can be scheduled per product at a time.
Switching between monthly and annual billing (the switch icon on a Shipping platform channel) takes effect at the next billing date, without a prorated invoice. Products paid by that channel follow the same cycle.
Agent seats (Message Centre): on a plan that sells extra agents, use the Paid seats buttons, then Review change. Extra seats are prorated and start now; fewer seats take effect at the next billing date.
Nothing is deleted when you downgrade. If you are above a limit of the new plan, everything you already have stays; the dialog shows which limits you are above before you confirm. Above a limit you cannot add more of that item until you are below it again or upgrade. See "Plan Limits and Usage".
All changes are listed under Plan change history with the date, the change, when it takes effect, the status and the invoice number. Changes QrX makes for you (for example after a contract agreement) are listed there too; such a change replaces a downgrade or cancellation you had scheduled.
For every change, scheduled change and cancellation you get a notification in PortalX and an email to the billing contacts of the paying channel.
You need the Manage Billing permission to change plans; with View Billing you can see everything but not change it. Plans that are agreed in a contract (custom prices, Enterprise) are changed through QrX. With an Enterprise agreement, QrX can put every product you use (Shipping platform on each channel, Returns, Warehouse (WMS) and Message Centre) on Enterprise (unlimited): no limits, a fixed price per product agreed with you (this can also be free), and optionally a fixed fee per label on your own carrier contract. These plans show as Contract managed; contact QrX to change them. A plan change with a payment is not possible while billing is on hold for the channel or while an invoice is overdue; pay the overdue invoice first. The channel that pays must have its invoicing details completed.
Overview
Cards for Balance (with Pay all), Forecast excluding VAT, Next billing date and Plan.
Open invoices per company or channel with a Pay button. "Nothing due right now. You are all settled." means nothing is open.
Recent billing activity and the next invoice.
Invoices
Status tabs: All statuses, Unpaid, Paid, Overdue and Settled.
Filters: invoice number, date range, type (Plan, Shipping charges, Usage & corrections, Plan change), company, and live or test. Test invoices have a TEST badge.
Invoice detail: Download PDF (the download link is valid for 15 minutes), View all orders (opens Transactions filtered on the invoice number), the lines, VAT and totals, and a timeline.
Invoices can include plan fees, shipping charges including fuel surcharge lines, SMS you enabled, and a payment-only fee for payment links or QR codes without a parcel when your agreement includes one.
Paying an Invoice
Open the invoice and click Pay, or use Pay all to pay all open invoices in one checkout.
A secure Stripe payment page opens in a new tab. The minimum online payment is EUR 0.50.
Or pay by bank transfer to the IBAN on the invoice PDF, with the invoice number as reference.
Paid invoices show a PAID / SETTLED badge on the PDF. If you see "Live payments are not enabled yet" or "No payment link available for this invoice", pay by bank transfer or contact support.
Statuses and Reminders
Payment statuses: Unpaid, Paid, Overdue, Settled (nothing to pay), Refunded and Chargeback. Reminder emails are sent 3 days before the due date, on the due date, and 3, 7, 14 and 21 days after it (the last one is a legal notice). Invoices that are disputed or on hold get no reminders.
Billing Contact
Your billing email and billing contact are set per channel under Settings > Merchant Channels, channel, Company tab, card "Invoicing & billing contact" (permission Manage Channels).
Questions About Charges
Check the invoice lines and View all orders first. If something does not match, contact QrX with the invoice number and the line you have a question about. Disputes are handled by a person through support; there is no dispute button in PortalX.
When to Contact Our Support Team
Contact QrX support if you want to dispute an invoice amount, a paid invoice still shows as unpaid, your plan is managed by a contract and you want to change it, a scheduled plan change did not happen on its date, or online payment of an invoice does not start.