Addresses: how this screen works
The Addresses screen holds the addresses QrX uses for your shipments: the sender address printed on your labels, the address where returns go back to, and the address where a carrier picks up parcels. This guide explains the list and the address editor.
What you see on this screen
Add Address (top right): create a new address.
Search by label, company, city…: start typing and the list updates.
Refresh (the round arrow): reloads the list.
Sender, Return and Pickup tabs: each tab shows only the addresses of that type.
The address list: one row per address. Click a row to open it. The list loads more addresses automatically as you scroll, and the line at the bottom shows how many are loaded.
Sender, Return and Pickup addresses
Sender: the address your shipments are sent from. It appears as the sender on your shipping labels.
Return: the address where returned parcels are sent back to.
Pickup: the address where the carrier collects your parcels.
You choose the type when you create an address. After that the type stays the same. Need the same address as another type? Use Copy address and pick the other type.
The columns in the list
Label: the name you gave the address, for example "Main Warehouse".
Code: the fixed code of the address, used when you work with the QrX API.
Company / Contact: the company and contact person.
Address: street, house number, postal code, city and country.
Channel: the merchant channel the address belongs to, or All channels when it is used for every channel.
Default: the switch shows which address is used when nothing else is chosen. Click it to make an address the default or to remove the default. The change is saved right away.
Updated and Created: when the address was last changed and when it was added.
Click a column title (Label, Company / Contact, Address, Updated, Created) to sort the list by it. Click again to reverse the order.
Edit, copy or delete an address
On a computer, move your mouse over a row to see the icons at the end of it. On a touch screen the icons are always shown, and on a phone each address card has Copy and Delete (tap the card to edit). On a smaller screen, scroll the list to the right:
Edit (pencil): opens the address.
Copy address: opens a new address filled in with the same details. The Code is left empty and the copy is not the default. Enter a new Code and press Save. Nothing is created until you save.
Delete (bin): asks you to confirm, then removes the address from the list.
Add or edit an address
Click Add Address or click an address in the list. At the top you see Create address or Edit address and two buttons:
Save: saves the address. A new address takes you back to the list. When you edit, you stay on the address.
Cancel or the back arrow: go back to the list without saving.
Fields with a red star are required.
Address Details
Label: a name you recognise, for example "Main Warehouse".
Address line 1 (the street name) and House no.
Postal box (optional) and Address line 2 (building, floor or unit).
Postal code, City, State / Province and Country (pick the country from the list, you can search in it).
Contact Information
Company, Contact name, Phone and Email: all four are required. Carriers use them to contact you about the shipment.
VAT ID: used as the UPS shipper tax number when it is filled in.
Chamber of commerce number: your company registration number.
EORI number, GB EORI number, GB VAT number and IOSS number (all optional): customs numbers for shipments outside the EU and to the United Kingdom.
Address type (in this section): an optional free text to describe the place, for example warehouse or office. This is not the same as the Sender, Return or Pickup type.
Settings
Address type: Sender, Return or Pickup. You choose it when you create the address. For an existing address it is shown but cannot be changed.
Code | Use with API Calls: a fixed code for this address, for example main-warehouse-nl. Each code can be used only once in your account.
Merchant channel: link the address to one channel, or leave it on None (all channels) to use it for every channel.
Default address: makes this the default address of its type. There is only one default per type for each channel (or for all channels). When you turn it on, the previous default of that type is switched off.
Tips and common questions
"Code is required.", "Label is required.", "Company is required." and similar messages: fill in the field shown in red and press Save again.
"This address code is already used. Choose a different code.": another address in your account already has this Code. QrX shows the message under the Code field and takes you there. Enter a different code and press Save again.
"Failed to save sender address. Please try again.": check that the Code is not used by another address and try again.
Someone else saved the address at the same time: QrX shows a message and lets you reload the latest version.
The list is empty: you see "No sender addresses found". Check the tab you are on, clear the search, or click Add Address to create your first address.
Which sender address is used for a shipment? A sender you pick on the shipment comes first. Otherwise QrX uses the sender address set on the shipping provider account, and then your default sender address.
Need help? Click Chat at the bottom of the Help Center.